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Knowledge Base Content Manager Jobs in Illinois (NOW HIRING)

Gotion, Inc.

Digital Content Manager

Manteno, IL · On-site

Digital Content Manager Summary The Digital Content Manager is responsible for the design and ... Base pay is one part of our total compensation package at Gotion, and is determined within a range.

Flexport

Social Media & Content Manager

Chicago, IL · On-site

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

Flexport

Social Media & Content Manager

Chicago, IL

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

AbbVie

Product Manager - Content Solutions

Mettawa, IL · On-site

As a Product Manager of Content Solutions in AbbVie International Commercial BTS, you will join a ... The compensation range described below is the range of possible base pay compensation that the ...

Energy CX

Content Creator

Chicago, IL · On-site

$70K - $85K/yr

Year 1 Expected Earnings → $70,000 - $85,000 base salary, plus a discretionary annual bonus (8-15 ... Plan the editorial calendar at least a month ahead and manage post scheduling * Shoot and edit ...

New

AbbVie

Product Manager - Content Solutions

Mettawa, IL · On-site

$109K/yr

As a Product Manager of Content Solutions in AbbVie International Commercial BTS, you will join a ... The compensation range described below is the range of possible base pay compensation that the ...

Alliant Credit Union

Manager Editorial Content

Chicago, IL · On-site +1

$95K - $163K/yr

AI-assisted writing and editing tools to scale content production including people management ... Actual compensation will be determined using factors such as experience, skills & knowledge. ‎ ...

Energy CX

Content Creator

Chicago, IL

$70K - $85K/yr

Year 1 Expected Earnings $70,000 - $85,000 base salary, plus a discretionary annual bonus (8-15% of ... Plan the editorial calendar at least a month ahead and manage post scheduling * Shoot and edit ...

New

Alliant

Manager Editorial Content

Chicago, IL · On-site

$95K - $163K/yr

AI-assisted writing and editing tools to scale content production including people management ... Actual compensation will be determined using factors such as experience, skills & knowledge.

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Illinois

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Illinois? The most popular types of Knowledge Base Content jobs in Illinois are:
What are popular job titles related to Knowledge Base Content Manager jobs in Illinois? For Knowledge Base Content Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Illinois look for? The top searched job categories for Knowledge Base Content Manager jobs in Illinois are:
What cities in Illinois are hiring for Knowledge Base Content Manager jobs? Cities in Illinois with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Digital Content Manager

Gotion, Inc.

Manteno, IL • On-site

Full-time

Re-posted 29 days ago

Job description

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.
Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.
Digital Content Manager
Summary
The Digital Content Manager is responsible for the design and production of a wide range of communications assets, including website visuals, video content, presentations, and digital communications/advertising materials and externally branded initiatives. This individual will translate communications strategies into visually compelling and effective creative executions, ensuring brand consistency across all digital and print channels. Will also act as Communications Department Ai Integration Strategy and Implementation Coordinator, helping driving communications efficiencies through Ai integration. The right person for this exciting opportunity is someone versed in the current multimedia communications landscape of today, while looking ahead for Ai-driven integration and optimization strategies for tomorrow.
Essential duties and responsibilities
Website/Social design and management
  • Create and implement visually appealing, responsive website layouts and landing pages.
  • Manage external communications operations and daily social media strategic management.
  • Design and optimize all visual assets for the website, including graphics, icons, and photography.
  • Collaborate with/manage consultants to ensure seamless integration of designs and optimal user experience (UX/UI).
  • Perform regular website updates and maintenance, ensuring all content adheres to brand and quality standards.

Video production and editing
  • Manage the full video production lifecycle, from concept and storyboarding to shooting and editing. Assist w/ outside consultants.
  • Shoot high-quality and timely video footage for marketing, promotional, and social media campaigns.
  • Edit raw footage into polished, engaging video content, adding graphics, text overlays, and sound design.
  • Ensure all videos are optimized for various platforms and align with campaign goals.

Presentation and graphic design
  • Develop and design compelling presentations for internal and external stakeholders, including pitch decks, strategic planning, public facing presentations/assets and client proposals.
  • Create and produce a variety of digital and print marketing collateral, such as social media graphics, advertisements, newsletters, brochures, and infographics.
  • Utilize and maintain brand style guides to ensure consistent and high-quality visual execution across all materials.

Advertising and marketing assets
  • Design and produce creative assets for digital advertising campaigns, including display ads, social and email marketing.
  • Create other digital materials as needed, including logos, illustrations, and animations.
  • Organize and maintain a digital asset library of videos, photos, and other creative materials.
  • Monitor and Maintain all digital assets

Qualifications and skills
  • Education: A bachelor's degree in Graphic Design, Marketing, Communications, or a related field is preferred.
  • Experience: 4 years of professional experience in graphic design, digital asset management and content creation. A strong portfolio demonstrating a range of work is essential.
  • Software Proficiency: Expertise in the Adobe Creative Suite (including Photoshop, Illustrator, InDesign, Premiere Pro, and After Effects). Familiarity with website management tools like WordPress or content management systems (CMS) is a plus.
  • Technical Skills: Strong understanding of web design principles, layout, typography, color theory, and video production techniques. Ability to shoot and edit video, and manage outside consultants.
  • Creative Abilities: Excellent creative and visual storytelling skills, with a keen eye for detail and aesthetics.
  • Communication: Strong verbal and written communication skills and the ability to collaborate effectively with external and internal communications teams and other stakeholders.
  • Project Management: Proven ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment.

Base pay is one part of our total compensation package at Gotion, and is determined within a range. This provides you with the opportunity to progress as you grow and advance your career at Gotion. The base pay range for this role is shown below, and will depend on your skills, qualifications, experiences, and location.
Expected Pay Range
$90,000-$120,000 USD
Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.
We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.
At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.

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