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Knowledge Base Content Manager Jobs in Chicago, IL

Nashville Public Radio

Senior Content Manager

Chicago, IL · On-site

$90 - $120/hr

Senior Content Manager (Digital MarCom) We are looking for an experienced Senior Content Manager to ... Apply working knowledge of SEO/AEO best practices to improve content discoverability and website ...

New

AO Racing

Content Manager - AO Racing

Saint Charles, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Content Strategy Manager to lead holistic digital, sponsor, and team content ... Expert knowledge of content development / creation processes (i.e., creative briefs, setting ...

AO Racing

Content Manager - AO Racing

Saint Charles, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Content Strategy Manager to lead holistic digital, sponsor, and team content ... Expert knowledge of content development / creation processes (i.e., creative briefs, setting ...

AO Racing

Content Manager - AO Racing

Saint Charles, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Content Strategy Manager to lead holistic digital, sponsor, and team content ... Expert knowledge of content development / creation processes (i.e., creative briefs, setting ...

Flexport

Social Media & Content Manager

Chicago, IL

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

Flexport

Social Media & Content Manager

Chicago, IL · On-site

  • Medical

  • Dental

The role We're looking for a Social Media and Content Marketing Manager to own the channels where ... Base salary is just one part of our total rewards package at Flexport, which also includes bonus ...

Factset

Senior Content Manager - Metals & Mining

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... base of mining specialists and analysts across investment banks, investment funds, wealth ... What You'll Do As Senior Content Manager, Metals & Mining, you will have real ownership over ...

New

Huntington

Wealth Sales Enablement Content Manager

Chicago, IL · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Monitors industry trends to maximize knowledge on an ongoing basis. Leverages research from the ... the base compensation range for this position. Actual compensation will vary based on various ...

AbbVie

Product Manager - Content Solutions

Mettawa, IL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Product Manager of Content Solutions in AbbVie International Commercial BTS, you will join a ... The compensation range described below is the range of possible base pay compensation that the ...

AbbVie

Product Manager - Content Solutions

Mettawa, IL · On-site

$109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Product Manager of Content Solutions in AbbVie International Commercial BTS, you will join a ... The compensation range described below is the range of possible base pay compensation that the ...

AbbVie

Product Manager - Content Solutions

Mettawa, IL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Product Manager of Content Solutions in AbbVie International Commercial BTS, you will join a ... The compensation range described below is the range of possible base pay compensation that the ...

Energy CX

Content Creator

Chicago, IL · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Year 1 Expected Earnings → $70,000 - $85,000 base salary, plus a discretionary annual bonus (8-15 ... Plan the editorial calendar at least a month ahead and manage post scheduling * Shoot and edit ...

Alliant

Manager Editorial Content

Chicago, IL · On-site

$95K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

AI-assisted writing and editing tools to scale content production including people management ... Actual compensation will be determined using factors such as experience, skills & knowledge.

Energy CX

Content Creator

Chicago, IL

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Year 1 Expected Earnings $70,000 - $85,000 base salary, plus a discretionary annual bonus (8-15% of ... Plan the editorial calendar at least a month ahead and manage post scheduling * Shoot and edit ...

Alliant Credit Union

Manager Editorial Content

Chicago, IL · On-site +1

$95K - $163K/yr

AI-assisted writing and editing tools to scale content production including people management ... Actual compensation will be determined using factors such as experience, skills & knowledge. ‎ ...

RevenueWell

Senior SEO Content Manager

Chicago, IL · Remote

  • Medical

  • Dental

... Management * Receive content briefs from SEO Analysts for SEO content assignments * Receive ... Knowledge of the dental industry * College-level degree in English, Communications, or a related ...

RevenueWell

Senior SEO Content Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

... Management * Receive content briefs from SEO Analysts for SEO content assignments * Receive ... Knowledge of the dental industry * College-level degree in English, Communications, or a related ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Chicago, IL

Knowledge Base Content Manager information

See Chicago, IL salary details

$15

$40

$79

How much do knowledge base content manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for knowledge base content manager in Chicago, IL is $40.08, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $46.54 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Chicago, IL?

The most popular types of Knowledge Base Content jobs in Chicago, IL are:

What are popular job titles related to Knowledge Base Content Manager jobs in Chicago, IL?

For Knowledge Base Content Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Chicago, IL look for?

The top searched job categories for Knowledge Base Content Manager jobs in Chicago, IL are:

Knowledge Base Content Manager jobs near you

Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 12 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspira's digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone Expert, and Guru. This role sets the content taxonomy, style, and governance standards for the organization and, in this phase of the team's build-out, also executes against them directly, drafting and maintaining articles, managing SME and compliance review cycles, and running the knowledge platform sync process. The Knowledge Manager partners closely with the AI Bot Optimization Specialist and Application Lead to ensure content quality, platform integrity, and bot performance are managed as a single, coordinated system, and is expected to hand off day-to-day content execution to a dedicated Content Specialist as volume and complexity grow.
  • Own the knowledge content strategy across Intercom Knowledge Hub, NICE CXone Expert, and Guru, including the content taxonomy, style guide, and article template library.
  • Establish and govern the content lifecycle standard - creation, review, versioning, and retirement, maintaining NICE CXone Expert as the governed source of record when content diverges across platforms.
  • Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent in tone, and aligned to Inspira's standards, while the team is in a single-resource content model.
  • Partner with subject matter experts across Claims, Compliance, Benefits, and IT to source and validate content for new products, policy changes, and regulatory updates.
  • Route content requiring compliance or legal review through the appropriate sign-off workflow prior to publication, maintaining audit-ready documentation.
  • Own the weekly Guru-Intercom Knowledge Hub sync process, confirming updates propagate correctly and escalating integration or platform failures to the Application Lead.
  • Lead the weekly Fin knowledge-gap review in partnership with the Bot Optimization Specialist, prioritizing and actioning flagged content gaps into new articles or article updates.
  • Support content readiness for new product, plan, and policy launches, including open enrollment and regulatory change cycles.
  • Track content performance metrics, including article views and Fin retrieval rates, to identify high-value versus stale content and prioritize the content roadmap.
  • Maintain governance documentation, including publishing standards, SME contacts, review workflows, and taxonomy definitions, ensuring continuity as the function scales.
  • Assess ongoing content volume, complexity, and turnaround time against capacity, and build the business case for a dedicated Content Specialist hire as the workload requires.
  • Support the transition of content execution duties to a future Content Specialist, including onboarding, documentation handoff, and quality oversight once hired.
  • Perform other duties as assigned.

Education & Experience:
  • 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles, preferably within financial services, healthcare, or benefits administration.
  • Experience owning a knowledge base supporting a contact center, chatbot, or self-service customer support environment strongly preferred.
  • Experience with knowledge base or content management platforms (e.g., Intercom Knowledge Hub, NICE CXone Expert, Guru, Zendesk, Confluence) required.
  • Working knowledge of compliance or regulatory content review processes in financial services or healthcare preferred.
  • Demonstrated experience balancing strategic ownership with hands-on execution in a lean or scaling team environment preferred.
  • Bachelor's degree in Communications, English, Instructional Design, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong strategic judgment; able to set content standards and taxonomy while remaining effective in hands-on execution.
  • Excellent written communication skills; able to translate complex, technical, or regulatory information into clear, concise, customer-friendly content.
  • Strong attention to detail and content accuracy, particularly for compliance-sensitive material.
  • Organized and process-oriented; able to manage governance responsibilities, multiple content requests, review cycles, and platform syncs simultaneously.
  • Comfortable partnering with subject matter experts, compliance reviewers, and technical teams to gather and validate information.
  • Analytical ability to interpret content performance and bot-retrieval data and translate findings into a prioritized content roadmap.
  • Working familiarity with AI-assisted customer service tools, such as chatbots or virtual agents, and how content quality affects their performance.
  • Able to identify capacity limits and make a clear, data-informed case for additional resourcing as the function scales.
  • Adaptable and collaborative; comfortable operating in a fast-paced, evolving digital CX environment.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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