Remote Knowledge Base Content Jobs in Chicago, IL

Reporting to the Director of Technology, the Senior Systems Administrator is responsible for ensuring the reliability, security, and continuous improvement of the organization's enterprise technology environment. As a fully remote role supporting a globally distributed workforce, this position owns and manages core infrastructure services, identity and access management, endpoint management, SaaS platforms, and security and compliance initiatives. The role plays a key part in delivering a seamless technology experience for employees worldwide while driving operational excellence and scalability across the IT landscape. 

This role serves as a senior technical owner across endpoint management, identity and access management, collaboration platforms, enterprise SaaS applications, and workplace technology initiatives, balancing operational excellence with strategic technology improvements.

• Administer and support Google Workspace, MS Teams, Zoom, Slack, and associated collaboration technologies.

• Manage platform configuration, security settings, licensing, integrations, and lifecycle management.

• Manage the full lifecycle of corporate endpoints across macOS and Windows environments, including provisioning, deployment, support, and retirement.

• Administer Jamf, BeyondTrust, Microsoft Intune, and related endpoint management and security platforms.

• Administer Okta and related identity management services, including SSO, MFA, lifecycle management, and application integrations.

• Manage user provisioning, deprovisioning, access reviews, and role-based access controls.

• Administer and maintain Google Workspace, Microsoft 365, and associated enterprise systems.

• Monitor system health, performance, availability, and capacity, proactively identifying and resolving issues.

• Lead implementation, migration, and enhancement projects across enterprise technology platforms.

• Develop project plans, technical designs, implementation strategies, and operational transition plans.

• Ensure systems and services comply with corporate security policies and industry standards, including SOC 2 and ISO 27001.

• Support security audits, vulnerability remediation, and compliance initiatives.

• Act as a senior escalation point for complex technical issues affecting employees globally.

• Collaborate with internal teams and external vendors to deliver technology projects and operational improvements.

• Proven expertise in Apple/macOS environments, Google Workspace, and Jamf device management.

• Experience managing enterprise endpoint platforms, device lifecycle processes, patching, configuration standards, and asset management programs.

• Strong understanding of identity and access management, including Okta, SSO, MFA, conditional access policies, user lifecycle management, and access reviews.

• Experience administering cloud-based SaaS platforms, including user provisioning, configuration, integrations, lifecycle management, and governance.

• Demonstrated experience implementing and maintaining security controls, endpoint protection, compliance initiatives, and enterprise security best practices.

• Experience supporting a remote-first or globally distributed workforce.

• Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies.

• Strong documentation skills, including technical standards, operational procedures, and knowledge base content.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to technical and non-technical audiences, including business stakeholders.

• Analytical problem solver with a root-cause mindset and a focus on scalable, long-term solutions.

• Proactive and self-motivated, with strong ownership, accountability, and collaboration skills.

• 5+ years of progressive experience in systems administration, enterprise IT, endpoint management, or related infrastructure roles.

• Experience with network administration and diagnostics, including Aruba, Palo Alto, and Zscaler technologies.

• Experience supporting cloud infrastructure platforms such as AWS, Azure, or Google Cloud Platform.

• Experience with Microsoft Intune, Microsoft 365, BeyondTrust, virtualization platforms, or similar enterprise technologies.

• Experience evaluating, deploying, or governing enterprise AI solutions, including ChatGPT, Gemini, Claude, or related technologies.

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• Relevant certifications such as Jamf Certified Administrator, Google Workspace Administrator, Okta Certified Administrator, Palo Alto Networks, Microsoft, or equivalent certifications.