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Remote Knowledge Base Content information

See Chicago, IL salary details

$30.4K

$120.1K

$132.9K

How much do remote knowledge base content jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote knowledge base content in Chicago, IL is $120,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in Chicago, IL? The most popular types of Knowledge Base Content jobs in Chicago, IL are:
What are popular job titles related to Remote Knowledge Base Content jobs in Chicago, IL? For Remote Knowledge Base Content jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Content jobs in Chicago, IL look for? The top searched job categories for Remote Knowledge Base Content jobs in Chicago, IL are:
Remote Knowledge Base Content jobs near you
Senior Knowledge Management Professional

Senior Knowledge Management Professional

Humana

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

158th of 281 rated insurance

Job description

Become a part of our caring community
The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes. The KM Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and partnerships.

The Senior Knowledge Management Professional creates, updates, and standardizes knowledge assets (policies, procedures, and FAQs) to ensure consistency and quality.

Job Responsibilities:

  • Define and apply tagging, classification, and metadata to improve usability and searchability.
  • Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
  • Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
  • Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
  • Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
  • Serve as proactive thought and execution leader who will influence knowledge management strategy.
  • Communicate insights and outcomes to all levels of partners and leaders.
  • Exercise considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field
  • 3-5 years of experience in knowledge management, HR, operations, or content management
  • Demonstrated documentation, taxonomy, and metadata management skills
  • Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow)
  • Analytical mindset; ability to use data to improve content effectiveness
  • Excellent communication and stakeholder management skills
  • Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously

Preferred Qualifications

  • Demonstrated understanding of Workday, ServiceNow, Phenom, a plus
  • Strong MS Office (Word, Excel, PowerPoint) skills.
  • Exposure to AI-enabled knowledge solutions or virtual agents
  • Familiarity with data analytics, UX/content design, or information architecture
  • Healthcare or regulated environment experience

Additional Information

Qualified candidates are required to live within commutable distance for a hybrid (~3 days in-office) work arrangement. Locations options are:

  • Washington, D.C. metropolitan area
  • Louisville, KY metropolitan area
  • Dallas, TX metropolitan area
  • Chicago, IL metropolitan area

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$86,200 - $118,600 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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