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Remote Knowledge Base Content Jobs (NOW HIRING)

Redolent, Inc

Technical Writer

Dallas, TX · Remote

Dallas TX or Remote Duration: 6 to 12+ Months Description: We are looking for a professional ... Primary Responsibilities Write and edit end-user and internal-user knowledge base content ...

VASL

Customer Service Specialist (Ecommerce) (Remote)

$17.50 - $23/hr

Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...

SCAN

Product Owner II - Knowledge Base

$106K - $153K/yr

Product Owner II - Knowledge Base The Product Owner II - Knowledge Base is responsible for defining ... Mostly Remote * An annual employee bonus program * Robust Wellness Program * Generous paid-time-off ...

Texas Sports Academy Main

AI Quality Analyst

... knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a ...

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Remote (Must work EMEA time zones) Start Date Is: ASAP Duration: 6 month Contract Compensation ... Maintain and improve knowledge base content, FAQs, and support documentation * Identify and ...

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Remote (Must work EMEA time zones) Start Date Is: ASAP Duration: 6 month Contract Compensation ... Maintain and improve knowledge base content, FAQs, and support documentation * Identify and ...

Element451

Product Support Specialist

You'll demonstrate sound escalation judgment, contribute to knowledge-base content, identify ... Remote-first with home office stipend * 401(k) with company match * Professional development ...

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All JobsRemote Knowledge Base Content Jobs

Remote Knowledge Base Content information

See salary details

$29.5K

$116.6K

$129K

How much do remote knowledge base content jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

More about Remote Knowledge Base Content jobs
What cities are hiring for Remote Knowledge Base Content jobs? Cities with the most Remote Knowledge Base Content job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Remote Knowledge Base Content jobs? States with the most job openings for Remote Knowledge Base Content jobs include:
What job categories do people searching Remote Knowledge Base Content jobs look for? The top searched job categories for Remote Knowledge Base Content jobs are:
Remote Knowledge Base Content jobs near you
Infographic showing various Remote Knowledge Base Content job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Temporary. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.

Client Relations Specialist (1-year contract)

Infogram by Prezi

Remote

Other

Medical

Posted 3 days ago

Job description

Infogram Client Relations Specialist

Location: remote in Latvia.

Job Description

The Infogram Client Relations Specialist provides responsive, high-quality support to Infogram users across multiple channels. This is an entry-level position, well suited for early-career professionals or final-year students looking to build experience in a SaaS client relations environment. The role focuses on resolving user issues efficiently, contributing to lead generation efforts, and maintaining up-to-date knowledge base content — ensuring clients get the help they need while supporting the broader team's goals. You'll be supported with structured onboarding and ongoing training as you grow into the full scope of the role.

Key Responsibilities
  • Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
  • Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
  • User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
  • Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools.
  • Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive.
  • Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance.
Requirements
  • Any experience in a client-facing role, ideally in a SaaS or digital product environment, with strong client communication skills.
  • Strong written communication skills in English; additional languages are a plus.
  • Comfortable working an evening shift schedule (3:00 PM – 11:00 PM CET).
  • Comfortable creating clear, well-written content, with interest in creating user facing materials like help articles, reply templates, and automated responses.
  • Empathetic, patient, and solution-oriented approach to client interactions.
  • Self-motivated and able to work independently during evening hours. High-ownership mindset supported by strong problem-solving and research skills.
Nice to Have
  • Experience with ticketing systems (e.g., Zendesk, Intercom, or similar).
  • Familiarity with knowledge base tools and a basic understanding of SEO or AI-optimized content principles.
  • Experience with data visualization or content creation tools.
  • Familiarity with Infogram or similar platforms (e.g., Canva, Piktochart, Venngage).
  • Experience contributing to help center or knowledge base content.
  • Basic understanding of CRM tools (e.g., Salesforce, HubSpot).
What We Offer
  • A fully remote-first, flexible work setup - ideal for combining with studies or other commitments.
  • Teammates across 15+ countries.
  • Flexible time off for work-life balance.
  • Remote perks to support your home work environment.
  • Health insurance, sports and well-being perk.
  • Riga city center office option.

Prezi is an equal opportunity employer - we celebrate diversity and are committed to building an inclusive workplace.

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