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Remote Knowledge Base Content Jobs in California

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Remote (Must work EMEA time zones) Start Date Is: ASAP Duration: 6 month Contract Compensation ... Maintain and improve knowledge base content, FAQs, and support documentation * Identify and ...

Figma

Support Content Engineer

San Francisco, CA · On-site +1

Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption. * Build and execute a content ...

Numentica LLC

Data / Search Specialist

Los Angeles, CA · Remote

$40 - $50/hr

This is a remote position. Role Summary The Data / Search Specialist makes the customer's knowledge ... Design and maintain knowledge base structures using Amazon Bedrock Knowledge Bases and Amazon ...

proGroupX

Content Manager

Long Beach, CA · On-site +1

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

proGroupX

Content Manager

Long Beach, CA · Remote

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

Mercury

Content Marketer

San Francisco, CA · On-site +1

A self-directed builder who thrives in remote-first, async environments and brings momentum ... The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and ...

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Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in California? The most popular types of Knowledge Base Content jobs in California are:
What are popular job titles related to Remote Knowledge Base Content jobs in California? For Remote Knowledge Base Content jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Content jobs in California look for? The top searched job categories for Remote Knowledge Base Content jobs in California are:
What cities in California are hiring for Remote Knowledge Base Content jobs? Cities in California with the most Remote Knowledge Base Content job openings:
Remote Knowledge Base Content jobs near you
Customer Service Specialist (Ecommerce) (Remote)

Customer Service Specialist (Ecommerce) (Remote)

VASL

San Francisco, CA • On-site, Remote

$20 - $26.25/hr

Full-time

Re-posted 6 days ago

Job description

Title: Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement
VASL logo

About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

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