Web Content Coordinator
Redlands, CA · On-site
Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs
New
Web Content Coordinator
Redlands, CA · On-site
Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs
New
Content Manager
Long Beach, CA · Remote
Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK
Content Manager
Long Beach, CA · Remote
Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK
Content Manager
Long Beach, CA · On-site +1
Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK
Content Manager
Long Beach, CA · On-site +1
Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK
Content Manager
Fountain Valley, CA · On-site
$80 - $100/hr
Working knowledge of SEO principles, marketing analytics, and marketing automation tools (HubSpot, Marketo, or similar) * Experience using content management systems such as WordPress or HubSpot
New
Content Manager
Fountain Valley, CA · On-site
$80 - $100/hr
Working knowledge of SEO principles, marketing analytics, and marketing automation tools (HubSpot, Marketo, or similar) * Experience using content management systems such as WordPress or HubSpot
New
Content Manager
Fountain Valley, CA · On-site
$75 - $95/hr
Working knowledge of SEO principles, marketing analytics, and marketing automation tools (HubSpot, Marketo, or similar) * Experience using content management systems such as WordPress or HubSpot
New
Content Manager
Fountain Valley, CA · On-site
$75 - $95/hr
Working knowledge of SEO principles, marketing analytics, and marketing automation tools (HubSpot, Marketo, or similar) * Experience using content management systems such as WordPress or HubSpot
New
Web Content Coordinator
Redlands, CA · On-site
$70K - $93K/yr
Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs
New
Web Content Coordinator
Redlands, CA · On-site
$70K - $93K/yr
Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency ... Manage multiple projects, priorities, and deadlines while adapting to changing business needs
New
Web Content Manager
Sunnyvale, CA · On-site
... knowledge of an ever-changing set of tools and processes. Key responsibilities: Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and ...
Web Content Manager
Sunnyvale, CA · On-site
... knowledge of an ever-changing set of tools and processes. Key responsibilities: Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and ...
CONTENT MANAGER - RETAIL
Sunnyvale, CA · On-site
$40 - $45/hr
Content Manager (CM-AEM) - Locals Only Location: Sunnyvale, CA (Hybrid) Type: Contract Pay Range ... Basic knowledge of HTML, JSON, XML (plus) * Strong communication and client-facing skills * Highly ...
CONTENT MANAGER - RETAIL
Sunnyvale, CA · On-site
$40 - $45/hr
Content Manager (CM-AEM) - Locals Only Location: Sunnyvale, CA (Hybrid) Type: Contract Pay Range ... Basic knowledge of HTML, JSON, XML (plus) * Strong communication and client-facing skills * Highly ...
Editorial Content Manager
Santa Monica, CA · On-site
$125K - $140K/yr
Knowledge of print media production * Experience in managing and editing freelance contributors ... Actual base salary is determined based on a number of factors, including but not limited to your ...
Editorial Content Manager
Santa Monica, CA · On-site
$125K - $140K/yr
Knowledge of print media production * Experience in managing and editing freelance contributors ... Actual base salary is determined based on a number of factors, including but not limited to your ...
Senior Content Manager
Sunnyvale, CA · On-site +1
$130K - $150K/yr
Content Marketing Manager Location: We prefer On-site with 4 days in office, but for the right ... Bonus 10% of base(subject to performance review), Full medical, dental, vision, 10 days PTO minimum ...
Senior Content Manager
Sunnyvale, CA · On-site +1
$130K - $150K/yr
Content Marketing Manager Location: We prefer On-site with 4 days in office, but for the right ... Bonus 10% of base(subject to performance review), Full medical, dental, vision, 10 days PTO minimum ...
Brand Content Manager
Placentia, CA · On-site
$70 - $90/hr
The company has built a strong following among a passionate base of members and fans, and over half ... You can trust our beers because of the knowledge and expertise that we've built, but it's our ...
New
Brand Content Manager
Placentia, CA · On-site
$70 - $90/hr
The company has built a strong following among a passionate base of members and fans, and over half ... You can trust our beers because of the knowledge and expertise that we've built, but it's our ...
New
Senior Content Manager
Sunnyvale, CA · On-site +1
$130K - $150K/yr
Content Marketing Manager Location: We prefer On-site with 4 days in office, but for the right ... Bonus 10% of base(subject to performance review), Full medical, dental, vision, 10 days PTO minimum ...
Senior Content Manager
Sunnyvale, CA · On-site +1
$130K - $150K/yr
Content Marketing Manager Location: We prefer On-site with 4 days in office, but for the right ... Bonus 10% of base(subject to performance review), Full medical, dental, vision, 10 days PTO minimum ...
Editorial Content Manager
Santa Monica, CA · On-site
$125K - $140K/yr
Knowledge of print media production * Experience in managing and editing freelance contributors ... Actual base salary is determined based on a number of factors, including but not limited to your ...
Editorial Content Manager
Santa Monica, CA · On-site
$125K - $140K/yr
Knowledge of print media production * Experience in managing and editing freelance contributors ... Actual base salary is determined based on a number of factors, including but not limited to your ...
Social & Content Manager
El Segundo, CA · On-site
$115K - $168K/yr
About the role We're looking for a Social & Content Manager to own Radiant's day-to-day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Quick apply
Social & Content Manager
El Segundo, CA · On-site
$115K - $168K/yr
About the role We're looking for a Social & Content Manager to own Radiant's day-to-day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Social & Content Manager
El Segundo, CA · On-site
$80 - $100/hr
About the role We're looking for a Social & Content Manager to own Radiant's day‑to‑day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Social & Content Manager
El Segundo, CA · On-site
$80 - $100/hr
About the role We're looking for a Social & Content Manager to own Radiant's day‑to‑day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Social & Content Manager
El Segundo, CA · On-site
$115K - $168K/yr
About the role We're looking for a Social & Content Manager to own Radiant's day-to-day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Social & Content Manager
El Segundo, CA · On-site
$115K - $168K/yr
About the role We're looking for a Social & Content Manager to own Radiant's day-to-day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
Cisco Technical Writer Networking Domain with AI experience
San Jose, CA · On-site
$64K - $140K/yr
... Create knowledge base content and FAQs, Enhance documentation searchability Documentation Quality & Governance • Ensure adherence to Documentation standards, Content governance frameworks ...
Cisco Technical Writer Networking Domain with AI experience
San Jose, CA · On-site
$64K - $140K/yr
... Create knowledge base content and FAQs, Enhance documentation searchability Documentation Quality & Governance • Ensure adherence to Documentation standards, Content governance frameworks ...
PR & Content Manager
Irvine, CA · On-site
$99.40 - $124.30/hr
In-depth knowledge of public relations and corporate communications * Excellent written and verbal ... Base pay will take into consideration internal equity, candidate's geographic region, job-related ...
New
PR & Content Manager
Irvine, CA · On-site
$99.40 - $124.30/hr
In-depth knowledge of public relations and corporate communications * Excellent written and verbal ... Base pay will take into consideration internal equity, candidate's geographic region, job-related ...
New
Education & Enablement Specialist - Process Servers
Los Angeles, CA · On-site +1
$24 - $29/hr
Complete a full inventory of existing training, onboarding, and knowledge base content, and bring the Manager a prioritized cleanup punch list. * Stand up the ticket-theme tagging system and start ...
Quick apply
Education & Enablement Specialist - Process Servers
Los Angeles, CA · On-site +1
$24 - $29/hr
Complete a full inventory of existing training, onboarding, and knowledge base content, and bring the Manager a prioritized cleanup punch list. * Stand up the ticket-theme tagging system and start ...
Social & Content Manager
El Segundo, CA · On-site
$70 - $90/hr
About the role We're looking for a Social & Content Manager to own Radiant's day‑to‑day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
New
Social & Content Manager
El Segundo, CA · On-site
$70 - $90/hr
About the role We're looking for a Social & Content Manager to own Radiant's day‑to‑day content ... Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum ...
New
Knowledge Base Content Manager information
What does a Knowledge Base Content Manager do?
A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.
What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?
To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.
How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?
A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.
What is the difference between Knowledge Base Content Manager vs Technical Writer?
| Aspect | Knowledge Base Content Manager | Technical Writer |
|---|---|---|
| Primary Focus | Managing and organizing knowledge base content, ensuring accuracy and accessibility | Creating, editing, and formatting technical documentation and manuals |
| Skills | Content management, editing, project coordination, SEO knowledge | Technical writing, communication, research, writing skills |
| Work Environment | Content management systems, collaboration with support and product teams | Documentation tools, word processors, technical platforms |
| Common Certifications | Content management certifications, technical writing certifications | Certified Professional Technical Communicator (CPTC), technical writing courses |
While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.
What are the most commonly searched types of Knowledge Base Content jobs in California?
The most popular types of Knowledge Base Content jobs in California are:
What are popular job titles related to Knowledge Base Content Manager jobs in California?
For Knowledge Base Content Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in California look for?
The top searched job categories for Knowledge Base Content Manager jobs in California are:
What cities in California are hiring for Knowledge Base Content Manager jobs?
Cities in California with the most Knowledge Base Content Manager job openings:
Esri rating
9.6
Based on 14 frontline employees who took The Breakroom Quiz
6th of 247 rated software companies
Job description
Overview
Support the development and delivery of clear, engaging, and impactful content that helps customers successfully use Esri technology. As a Web Content Editor, you will coordinate communications for technical support programs and initiatives, edit and maintain technical support documentation, and support content strategy efforts across the organization. Working closely with cross-functional teams, you will help ensure content is accurate, accessible, and aligned with customer and business needs.
Responsibilities
- Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability
- Collaborate with subject matter experts to resolve technical questions and improve content quality
- Write, edit, and publish engaging content tailored to multiple audiences and communication channels
- Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
- Support customer communications and campaign execution through established workflows and project management systems
- Analyze content performance and stakeholder feedback to identify improvement opportunities and support content strategy initiatives
- Manage multiple projects, priorities, and deadlines while adapting to changing business needs
- Partner with cross-functional teams to align messaging, content priorities, and customer experience goals
Requirements
- 1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field
- Excellent writing, editing, proofreading, and verbal communication skills
- Strong technical writing, developmental editing, and copyediting skills, with the ability to communicate complex information clearly and effectively
- Demonstrated success developing content for diverse audiences and adapting tone, messaging, and style to meet audience needs
- Proficiency in editing and publishing web content, including HTML and web content management best practices
- Ability to manage multiple projects simultaneously with strong organization, prioritization, and time-management skills
- Proven ability to build effective partnerships and collaborate with cross-functional teams and stakeholders to achieve shared goals
- Analytical skills to evaluate information, synthesize insights, and translate findings into actionable recommendations
- Aptitude for learning new technologies and business systems, including Salesforce, developing working knowledge of ArcGIS products
- Bachelor's degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
Recommended Qualifications
- Master's degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
- Experience with customer-facing communications, campaign development, or web content management
- Familiarity with the ArcGIS system and Esri product portfolio
- Experience using Workfront, Salesforce, or similar content and project management tools
- Knowledge of content strategy, content governance, and customer experience best practices
- Demonstrated initiative, adaptability, and a strong willingness to learn
- Ability to navigate competing priorities, provide constructive feedback, and build partnerships across teams
About ESRI
Sourced by ZipRecruiter
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Industry
Scientific research and development services
Company size
1,001 - 5,000 Employees
Headquarters location
Redlands, CA, US
Year founded
1969