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Knowledge Base Content Manager Jobs in Temecula, CA

Stefanini

Content Producer

San Clemente, CA ยท On-site

$132K/yr

... managing your business growth. We provide the ongoing skill development to ensure that ... We have more than 25 years of staffing industry knowledge and can provide you with superior ...

BICO Group

Applications Scientist

Carlsbad, CA ยท On-site

$87 - $112/hr

Scientific Applications & Knowledge Management*** Continuously identify, review, and analyze ... Technical Content & Scientific Communication*** Produce scientifically accurate technical ...

Carmax

Front Line Manager

Murrieta, CA ยท On-site

$65K - $114K/yr

This program equips you with the tools, knowledge, and leadership skills needed to manage ... Demonstrate comprehension of training content throughout the program. * Support execution of store ...

CarMax, Inc.

Front Line Manager

Murrieta, CA ยท On-site

This program equips you with the tools, knowledge, and leadership skills needed to manage ... Demonstrate comprehension of training content throughout the program. * Support execution of store ...

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Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for knowledge base content manager in Temecula, CA is $38.66, according to ZipRecruiter salary data. Most workers in this role earn between $26.01 and $44.90 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Temecula, CA?

For Knowledge Base Content Manager jobs in Temecula, CA, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Temecula, CA look for?

The top searched job categories for Knowledge Base Content Manager jobs in Temecula, CA are:

What cities near Temecula, CA are hiring for Knowledge Base Content Manager jobs?

Cities near Temecula, CA with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Temecula, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,407 per year, or $38.7 per hour.

Information Technology Support Engineer

Vista, CA โ€ข On-site

Arena Family of Companies
See more jobs at Arena Family of Companiesexternal

$105K - $125K/yr

Other

Medical, Dental, Life

Posted 21 days ago

Job description

IT Support Engineer Greater San Diego Area | On-Site | $105,000-$125,000 Base

Arena Staffing has partnered with a confidential, well-established company Near Vista San Diego area that is hiring an IT Support Engineer to run day-to-day IT and business-application support from its local headquarters.


This is a hands-on, on-site individual contributor role with approximately 80% focused on business-application support and 20% on traditional IT and end-user support. The ideal candidate has experience supporting ERP, CRM, e-commerce, SaaS, shipping, or other enterprise applications and understands how technology supports departments such as Accounting, Customer Service, Operations, and Distribution.


This is not a developer role. The company needs someone who can troubleshoot problems, isolate the likely cause, resolve front-end issues when possible, and own more complex issues through escalation to the appropriate MSP, software vendor, or application expert.


Why This Role Is Worth Considering

  • High-visibility role working closely with the CTO, executives, and department leaders
  • Strong focus on business applications rather than traditional help desk support
  • Exposure to ERP, e-commerce, shipping systems, integrations, endpoint support, and IT operations
  • Opportunity to work across Accounting, Customer Service, Distribution, HR, and other departments
  • Hands-on ownership of issues from initial request through final resolution
  • Stable, established Southern California employer with multiple local locations
  • Opportunity to improve documentation, processes, runbooks, and knowledge-base content
  • Environment that values curiosity, critical thinking, communication, and resourcefulness


Role Snapshot

Title: IT Support Engineer

Location: Greater San Diego Area

Schedule: Full-time, on-site 5 days per week

Travel: Approximately 10-15%, primarily to a nearby Escondido location, with occasional travel to Anaheim

Reports to: Chief Technology Officer

Role Type: Individual Contributor

Compensation: $105,000-$120,000 base, with potential flexibility up to approximately $125,000 for exceptional experience


What You Will Do

Business-Application Support, Approximately 80%

  • Provide front-end support for ERP, CRM, e-commerce, SaaS, shipping, and other business-critical applications.
  • Support user accounts, permissions, configuration, access, workflows, and application-related issues.
  • Troubleshoot problems affecting Accounting, Customer Service, Distribution, Operations, and other departments.
  • Determine whether an issue is related to the user, data, configuration, application, integration, workstation, or another connected system.
  • Troubleshoot ERP and e-commerce order, synchronization, workflow, and integration issues.
  • Support shipping stations, printers, labels, FedEx-related systems, and connected Distribution applications.
  • Resolve front-end issues when possible and escalate deeper problems with clear screenshots, reproduction steps, troubleshooting notes, priority, and business impact.
  • Coordinate with ERP specialists, software vendors, MSPs, database resources, and other application partners until issues are fully resolved.
  • Learn unfamiliar applications and workflows using documentation, online resources, and AI tools.


IT and End-User Support, Approximately 20%

  • Serve as the professional, on-site face of IT for employees, executives, and department leaders.
  • Support Windows and macOS computers in a mixed-device environment.
  • Troubleshoot hardware, software, connectivity, printers, peripherals, conference-room technology, and user-access issues.
  • Manage walk-up requests, support tickets, remote support, asset tracking, and device readiness.
  • Partner with HR on onboarding, offboarding, equipment preparation, account provisioning, and access changes.
  • Support SSO, MFA, identity provisioning, and access management.
  • Maintain accurate IT documentation, runbooks, escalation procedures, user guides, and knowledge-base content.
  • Provide limited after-hours support for critical business interruptions or outages.


What You Need to Bring

  • Approximately 5-8 years of hands-on IT support, desktop support, IT operations, or related experience preferred.
  • Hands-on experience supporting or administering an ERP, CRM, e-commerce, SaaS, or other enterprise business application.
  • Experience troubleshooting business-application issues for departments outside of IT.
  • Ability to understand business workflows and how systems affect upstream and downstream processes.
  • Experience troubleshooting connected or integrated systems.
  • Experience coordinating with MSPs, software vendors, or outside technical experts through resolution.
  • Multi-site IT support experience.
  • Strong Windows and macOS support skills.
  • Experience with ticketing systems, endpoint support, remote support, asset tracking, hardware, printers, and peripherals.
  • Familiarity with cloud productivity platforms, SSO, MFA, directory services, identity provisioning, and access control.
  • Working knowledge of Active Directory, DNS, DHCP, and Group Policy is helpful.
  • Strong troubleshooting, documentation, communication, organization, and customer-service skills.
  • Ability to remain calm and effective while managing walk-up support, tickets, executive needs, and competing priorities.


Nice to Have

  • Manufacturing, medical device, dental, life sciences, or other regulated-industry experience
  • Computer system validation, CSV, or 21 CFR Part 11 exposure
  • MSP-backed or multi-vendor IT environment experience
  • Low-code or no-code application support
  • PowerShell, Bash, Python, scripting, or automation experience
  • Experience using AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools for troubleshooting, documentation, or productivity
  • CompTIA A+, Network+, ITIL, cloud, identity, endpoint, or related certifications


Interview Process

Round 1: Interview with senior technology leadership

Round 2: Executive leadership interview

Final: In-person interview with technology leadership


Equal Employment Opportunity

Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.

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