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Knowledge Base Content Manager Jobs in Gilroy, CA

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Content Design Senior Manager, Ads

San Jose, CA · On-site

$159K - $360K/yr

The Content Design Manager will lead a team through user experience (UX), design thinking, well ... Base pay is one part of the Total Package that is provided to compensate and recognize employees ...

Think Academy US

Content Growth Specialist

San Jose, CA · On-site

$6.0K/mo

Silicon Valley (On-site) Compensation: $6000/month+ Performance Bonus (up to 10% of base pay ... Must-Have * 2+ years of Xiaohongshu operations experience , with experience independently managing ...

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Content Designer, Ads

San Jose, CA · On-site

$108K - $151K/yr

You'll actively build relationships with stakeholders including product management, product design ... Base pay is one part of the Total Package that is provided to compensate and recognize employees ...

Think Academy US

Content Creator

San Jose, CA

$30 - $50/hr

Monitor content performance metrics (completion rate, retention, conversion) and recommend improvements. 4. Project Execution & Knowledge Management * Manage video production timelines and ...

Think Academy US

Content Creator

San Jose, CA · On-site

$30 - $50/hr

Monitor content performance metrics (completion rate, retention, conversion) and recommend improvements. 4. Project Execution & Knowledge Management * Manage video production timelines and ...

Think Academy US

Content Creator

San Jose, CA

$30 - $50/hr

Monitor content performance metrics (completion rate, retention, conversion) and recommend improvements. 4. Project Execution & Knowledge Management * Manage video production timelines and ...

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Senior Content Designer, Ads

San Jose, CA · On-site

$121K - $208K/yr

You'll actively build relationships with stakeholders including product management, product design ... Base pay is one part of the Total Package that is provided to compensate and recognize employees ...

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Knowledge Base Content Manager information

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$41

$81

How much do knowledge base content manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for knowledge base content manager in Gilroy, CA is $41.18, according to ZipRecruiter salary data. Most workers in this role earn between $27.74 and $47.84 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What job categories do people searching Knowledge Base Content Manager jobs in Gilroy, CA look for?

The top searched job categories for Knowledge Base Content Manager jobs in Gilroy, CA are:

What cities near Gilroy, CA are hiring for Knowledge Base Content Manager jobs?

Cities near Gilroy, CA with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Gilroy, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,647 per year, or $41.2 per hour.

Cisco Technical Writer Networking Domain with AI experience

San Jose, CA • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$64K - $140K/yr

Full-time

Re-posted 16 days ago

Job description

Must Have Technical/Functional Skills:
• Bachelor's Degree in any Engineering field.
• Minimum 8 years of experience in Technical Writing and documentation in Networking
• Experience with AI driven content development
Roles & Responsibilities
Key Responsibilities
Technical Documentation
• Create and maintain Configuration Guides, Installation and Deployment Guides,
User Manuals, API Documentation, Release Notes, Troubleshooting Guides, Knowledge
Base Articles, Online Help Systems, Network Automation Documentation
Networking Documentation
• Document Cisco networking technologies such as Routing & Switching, Enterprise
Networks, SD-WAN, Cisco DNA Center, Cisco ACI, Data Center Networking,
Wireless Networks, Network Security, Cloud Networking Solutions
AI-Driven Content Development
• Utilize AI-powered tools such as Microsoft Copilot, ChatGPT, GitHub Copilot,
• Enterprise AI Knowledge Platforms
• Leverage AI to Draft and summarize technical content, Generate documentation
templates, Improve content consistency and quality, Automate metadata tagging and
classification, Create knowledge base content and FAQs, Enhance documentation searchability
Documentation Quality & Governance
• Ensure adherence to Documentation standards, Content governance frameworks,
Accessibility guidelines, Structured authoring methodologies, Perform peer reviews and
content audits.
Salary Range: $64,000 - $140,000 a year
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