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Assistant Knowledge Base Content Jobs in California

EBizCharge

Technical Writer I

Irvine, CA · On-site

... Knowledge Base content. • Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. • Familiarity with software release cycles or Agile/Scrum ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

Experience maintaining Knowledge Base content. * Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. * Familiarity with software release cycles or ...

Abbott

Knowledge Manager

Alameda, CA · On-site

It focuses on hands-on content management, knowledge base optimization, reporting, and ongoing ... Ensure consistency of knowledge content across regions. * Assist with localization and translation ...

BayOne Solutions

Travel & Expense Admin

Palo Alto, CA · On-site

$21.25 - $28.50/hr

Maintain policy and knowledge base content: FAQ updates in Confluence / Rovo KB, Travel & Expense Policy and Business Purchase Policy maintenance, country appendix upkeep, and changelog management.

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Maintain and improve knowledge base content, FAQs, and support documentation * Identify and escalate system, access, or data integrity issues * Collaborate with cross-functional teams to communicate ...

Figma

Support Content Engineer

San Francisco, CA · On-site +1

Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption. * Build and execute a content ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

... * Assist in creating and updating internal training resources to support team growth and ... knowledge base content is highly preferred. * Comfortable working in a dynamic, growth-oriented ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

... * Assist in creating and updating internal training resources to support team growth and ... knowledge base content is highly preferred. * Comfortable working in a dynamic, growth-oriented ...

Pylon Labs

Product Support Engineer

San Francisco, CA · On-site

$100K - $150K/yr

Write and update knowledge base content including troubleshooting guides, feature explainers, and more. * Dogfood Pylon's suite of support products, give feedback, and influence roadmap * Work ...

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Technical Writer I

Technical Writer I

EBizCharge

Irvine, CA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
EBizCharge is a company that specializes in developing integrated payment solutions for various applications. They are seeking a Technical Writer to create and maintain customer-facing and internal documentation to help users understand and utilize their products effectively.
Responsibilities:
• Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
• Work closely with multiple teams and subject matter experts to gather and validate information.
• Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.
• Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
• Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.
• Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.
• Follow established style guides, templates, terminology, and content standards.
• Manage multiple documentation assignments across product releases and ongoing updates.
Qualifications:
Required:
• Excellent writing, editing, proofreading, and communication skills.
• Ability to explain complex information clearly and concisely.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude and willingness to learn new products, tools, and workflows.
• Working fully onsite is required.
Preferred:
• 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
• Bachelor's degree in a relevant field preferred but not required.
• Experience writing technical, product, software, support, training, or process documentation.
• Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.
• Experience maintaining Knowledge Base content.
• Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.
• Familiarity with software release cycles or Agile/Scrum environments.
Company:
EBizCharge is the leading all-in-one integrated payment platform that helps businesses facilitate electronic payment processing, enhance transaction security, and increase client profits. Founded in 2005, the company is headquartered in Irvine, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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