1

Assistant Knowledge Base Content Jobs in California

Write and update knowledge base content including troubleshooting guides, feature explainers, and more. * Dogfood Pylon's suite of support products, give feedback, and influence roadmap * Work ...

Marketing Specialist

Torrance, CA · On-site

$70K - $80K/yr

... * Assist with booth messaging, promotional materials, presentations, and post-event marketing ... Experience creating training materials, knowledge base content, or instructional documentation. Why ...

... * Assist with booth messaging, promotional materials, presentations, and post-event marketing ... Experience creating training materials, knowledge base content, or instructional documentation. Why ...

Marketing Specialist

Torrance, CA · On-site

$70K - $80K/yr

... * Assist with booth messaging, promotional materials, presentations, and post-event marketing ... Experience creating training materials, knowledge base content, or instructional documentation. Why ...

Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption. * Build and execute a content ...

Knowledge Manager

Alameda, CA · On-site

$60 - $70/hr

Knowledge Manager Location: Alameda, CA - 100% Onsite Pay Range: $60/hr to $70/hr on W2 Job Details ... content structure, taxonomy, and tagging to ensure consistency across regions. * Assist with ...

New

... knowledge base content. • Excellent communication and customer service abilities. • Basic understanding of security principles and best practices. Preferred : • Experience with no‑code ...

next page

Showing results 1-20

Assistant Knowledge Base Content information

What are the most commonly searched types of Knowledge Base Content jobs in California? The most popular types of Knowledge Base Content jobs in California are:
What are popular job titles related to Assistant Knowledge Base Content jobs in California? For Assistant Knowledge Base Content jobs in California, the most frequently searched job titles are:
What job categories do people searching Assistant Knowledge Base Content jobs in California look for? The top searched job categories for Assistant Knowledge Base Content jobs in California are:
What cities in California are hiring for Assistant Knowledge Base Content jobs? Cities in California with the most Assistant Knowledge Base Content job openings:
Product Support Engineer

Product Support Engineer

Pylon Labs

San Francisco, CA • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago


Job description

At Pylon, we're building the future of B2B Post Sales.
We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We're backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
About the role
This is unique opportunity to work on standing up the support function at a customer support company!
You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.
What you'll do
  • Answer customer questions about the product, spanning a wide range of topics
  • Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
  • Dogfood Pylon's suite of support products, give feedback, and influence roadmap
  • Work closely with product and engineering to fix bugs and troubleshoot issues
  • Help develop a scalable support process
  • Tinker with new processes, new features, and AI

Requirements
  • Located in (or will relocate to) San Francisco and excited about working in-person
  • Comfortable regularly interacting with customers over chat and video
  • An interest in tinkering with the product
  • 1-8 years of experience
  • Technical background and appetite is a big plus.

Our perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90+ and growing!