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Remote Knowledge Base Content Jobs (NOW HIRING)

Figma

Support Content Engineer

San Francisco, CA · On-site +1

Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption. * Build and execute a content ...

New

CarGurus

Systems Administration II

Boston, MA · Remote

... remote access * Perform regular maintenance, upgrades, patching, and configuration changes across managed platforms * Create and maintain documentation, runbooks, and knowledge base content

Aquent

Knowledge Architect

Chandler, AZ · On-site +1

$38 - $40/hr

... knowledge base, ensuring our intelligent systems deliver accurate, accessible, and high-quality ... Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational ...

Rillet

Customer Support Representative

$16.50 - $22.25/hr

... knowledge base content. * Strong triage instinct - you can quickly assess whether an issue needs ... We value both the flexibility of remote and hybrid work and the creativity and energy that comes ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

Collaborate with cross-functional teams to improve support processes, knowledge base content, and system reliability. * Conduct remote troubleshooting sessions using secure remote access tools.

New

Figma

Support Content Engineer

San Francisco, CA · On-site

$127K - $245K/yr

Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption. * Build and execute a content ...

New

Interact Software

Technical Support Team Lead

$95K - $110K/yr

Experience in contributing to or developing knowledge base content * Familiarity with remote diagnostic tools and techniques * Bachelor's degree in a technical field or equivalent practical ...

Sophiesociety

Amazon Content Intern

Hopewell, NJ · On-site +1

$15.50 - $20.75/hr

Access to our extensive internal knowledge base and training resources. * Mentorship opportunities ... Department PPC Team Locations Hopewell Remote status Fully Remote

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Austin, TX / Phoenix, AZ (Remote) About SiteOwl SiteOwl is a B2B SaaS platform used by physical ... Help standardize responses and knowledge base content to improve resolution time and consistency ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Austin, TX / Phoenix, AZ (Remote) About SiteOwl SiteOwl is a B2B SaaS platform used by physical ... Help standardize responses and knowledge base content to improve resolution time and consistency ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Austin, TX / Phoenix, AZ (Remote) About SiteOwl SiteOwl is a B2B SaaS platform used by physical ... Help standardize responses and knowledge base content to improve resolution time and consistency ...

Cotiviti

Content Analyst I

$57K - $72K/yr

Maintains current knowledge-base of industry and Cotiviti content, best practices, applications ... Remote #junior Employment Type: OTHER

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All JobsRemote Knowledge Base Content Jobs

Remote Knowledge Base Content information

See salary details

$29.5K

$116.6K

$129K

How much do remote knowledge base content jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

More about Remote Knowledge Base Content jobs
What cities are hiring for Remote Knowledge Base Content jobs? Cities with the most Remote Knowledge Base Content job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Remote Knowledge Base Content jobs? States with the most job openings for Remote Knowledge Base Content jobs include:
What job categories do people searching Remote Knowledge Base Content jobs look for? The top searched job categories for Remote Knowledge Base Content jobs are:
Remote Knowledge Base Content jobs near you
Infographic showing various Remote Knowledge Base Content job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Temporary. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.

Support Content Engineer

Figma

San Francisco, CA • On-site, Remote

Other

Posted 2 days ago

Job description

We are looking for a Support Content Engineer to own the knowledge systems, strategy, and infrastructure that enable our Support team to deliver exceptional customer experiences at scale - ensuring every product launch, policy change, and process update is understood and executed by our Support Specialists and AI systems. You'll design the architecture that organizes how knowledge lives, build and optimize the automated workflows that keep it accurate at scale, and ensure both humans and AI can retrieve the right information at the right time. This is a role for someone who thinks in systems, measures everything, and wants to own a function end to end.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Design, build, and iterate on AI-powered content systems - including automated workflows and quality checks that keep the knowledge base accurate at scale - and develop human oversight mechanisms that ensure a high quality bar.
  • Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption.
  • Build and execute a content strategy for the Product Support team, including a North Star vision, defined health metrics, and a regular cadence for communicating program impact tied to customer outcomes including CSAT and first contact resolution.
  • Establish and maintain content governance standards including style guides, templates, and documentation frameworks so Specialists receive consistent, reliable information regardless of the source.
  • Optimize how content tools (and AI agents) work together, ensuring the environment functions as a cohesive system with an evaluation strategy (especially for AI content) and identified improvement mechanisms to increase impact.

We'd love to hear from you if you have:

  • 5+ years of experience building and maintaining knowledge or content programs at scale in a Support environment for a technical SaaS product, with proficiency in tools like Notion, Zendesk, and Decagon
  • An advanced practice of using AI tools as core infrastructure in your content workflow, with hands-on experience using AI to drive measurable impact (ex: automate authoring, publishing, and conducting quality checks at scale)
  • Experience with systems integrations via API, webhooks, MCP, or other methods
  • Experience building a content or knowledge management strategy including governance, information architecture, and measuring impact
  • Strong written communication skills with the ability to turn complex topics into clear, usable content optimized for both humans and AI systems

Apply