ZipRecruiter

Log In

2

Remote Knowledge Base Content Jobs (NOW HIRING)

Gravitate

Product Support Engineer I

Dallas, TX · Remote

Gravitate is looking for a Product Support Engineer I to join our remote Support team. This is a ... facing knowledge-base content, identify recurring ticket patterns, and use approved AI tools ...

CarGurus

Systems Administration II

Boston, MA · Remote

... remote access * Perform regular maintenance, upgrades, patching, and configuration changes across managed platforms * Create and maintain documentation, runbooks, and knowledge base content

Propel, Inc

Technical Support Engineer

Austin, TX · Remote

$60K - $67K/yr

This is a fully remote role with flexibility to occasionally overlap working hours with our UK ... Experience creating or maintaining knowledge base content or support documentation. A proactive ...

Encoura

Help Desk Customer Service Advisor

$15/hr

Escalate complex or unclear issues-and any outdated knowledge base content-to a supervisor ... Able to perform remote troubleshooting * Comfortable handling multiple tasks and escalating issues ...

Encoura

Help Desk Customer Service Advisor

Austin, TX · Remote

$15/hr

Escalate complex or unclear issues--and any outdated knowledge base content--to a supervisor ... Able to perform remote troubleshooting * Comfortable handling multiple tasks and escalating issues ...

EverPass Media

AI & Knowledge Manager

Chicago, IL · Remote

Experience building or maintaining a knowledge base. * Strong writing skills with the ability to turn complex processes into clear customer-facing and agent-facing content. * Analytical mindset with ...

next page

Showing results 1-20

People also search for

All JobsRemote Knowledge Base Content Jobs

Remote Knowledge Base Content information

See salary details

$29.5K

$116.6K

$129K

How much do remote knowledge base content jobs pay per year?

As of Jun 3, 2026, the average yearly pay for remote knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

More about Remote Knowledge Base Content jobs
What cities are hiring for Remote Knowledge Base Content jobs? Cities with the most Remote Knowledge Base Content job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Remote Knowledge Base Content jobs? States with the most job openings for Remote Knowledge Base Content jobs include:
What job categories do people searching Remote Knowledge Base Content jobs look for? The top searched job categories for Remote Knowledge Base Content jobs are:
Remote Knowledge Base Content jobs near you
Infographic showing various Remote Knowledge Base Content job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.
Sr. Manager, Knowledge Management & CX Enablement

Sr. Manager, Knowledge Management & CX Enablement

CallRail

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

The Position
CallRail is looking for a Sr. Manager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. In this role you will design and execute programs, manage tools and create processes that enable the Customer Experience team at CallRail to provide best-in-class technical solutioning to our clients. You will also design and manage an enablement program that champions a shift in how our Support team engages with customers - moving from a reactive, ticket-first mindset to a proactive, attribution-informed approach that deepens customer understanding and drives long-term retention.
Core Focus
  • Support Help Center: Own the centralized knowledge platform that supports CX responses and customer support workstreams
  • Knowledge Management: Governing content strategy, taxonomy, and freshness across all knowledge bases
  • Technical Writing: Oversee the production and maintenance of structured documentation for our front-line support, customer and AI consumption
  • CX Training: Design and deliver curriculum across new-hire and ongoing programs that shift towards attribution-informed and customer-first engagement
  • Quality Assurance: Establishing QA frameworks to improve accuracy of content and AI deflection quality
What You'll Do
  • Lead, coach, and develop a team of three specialists across technical writing, training, and QA
  • Define and execute a training and enablement strategy that scales alongside product and team growth
  • Partner cross-functionally with Customer Support, Product, Engineering, Marketing, and Revenue Operations to ensure knowledge keeps pace with releases and company direction
  • Build and report on OKRs, KPIs, and program health metrics to CX leadership on a regular cadence
  • Establish documentation standards that support both human readability and structured AI ingestion (RAG pipelines, AI agent grounding)
  • Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows
  • Serve as the primary stakeholder for knowledge tooling - managing the roadmap for the help center CMS, internal wiki, and any AI knowledge connectors
  • Drive content creation and auditing cadences; ensure alignment between knowledge base content and actual specialists and AI behavior
  • Develop mechanism and scorecards to evaluate the accuracy and quality of AI support responses, identify knowledge and training gaps that create deflection failures to drive improvement.
  • Stay current on AI support tooling trends and proactively recommend improvements to CallRail's AI-assisted support architecture
  • Build and embed customer-centric training tracks that deepen support specialists'' understanding of marketing attribution - including call tracking, source attribution, and how CallRail data informs customer business decisions
  • Partner with Product and Marketing to develop enablement content that equips specialists to speak credibly about attribution concepts, campaign ROI, and the broader CallRail value story

What You'll Need
  • 6+ years in knowledge management, support enablement, technical writing, or adjacent CX disciplines
  • 2+ years managing cross-functional initiatives with either direct or indirect management experience
  • Experience with AI support tooling and how content structure affects AI performance
  • Experience with LMS platforms (Lessonly/Seismic preferred) and help center CMS tooling preferred
  • Demonstrated experience building documentation or training programs at a SaaS company
    Hands-on experience configuring or prompting AI support agents
  • Familiarity with marketing attribution concepts - call tracking, UTM parameters, multi-touch attribution, or campaign ROI analysis
  • Familiarity with the CallRail product or call tracking / conversation intelligence category
  • Background in instructional design, learning principles, or formal QA methodology
  • Working knowledge of the broader CX tech stack: Zendesk, Asana
Skills & Traits
  • Exceptional written communication and strong analytical mindset
  • Cross-functional relationship builder with proven ability to influence without authority
  • Highly organized with experience managing concurrent projects and tight timelines
  • Genuine customer empathy and a desire to shift teams from task completion toward customer outcomes
  • Curiosity about AI-assisted support and a genuine desire to build for both human and automated consumers of content

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Apply