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Remote Knowledge Base Content Jobs in Arizona (NOW HIRING)

Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.) * Basic understanding of ...

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Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in Arizona? The most popular types of Knowledge Base Content jobs in Arizona are:
What are popular job titles related to Remote Knowledge Base Content jobs in Arizona? For Remote Knowledge Base Content jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Remote Knowledge Base Content jobs? Cities in Arizona with the most Remote Knowledge Base Content job openings:
Knowledge Centered Service Analyst II (Multiple Positions)

Knowledge Centered Service Analyst II (Multiple Positions)

University of Arizona

Tucson, AZ • Remote

Other

Posted 10 days ago


University Of Arizona rating

7.2

Company rating: 7.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

345th of 555 rated colleges and universities


Job description

  • Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
  • Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
  • Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
  • Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
  • Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.

Knowledge, Skills, and Abilities

  • Excellent writing and editing skills in English.
  • Excellent customer service skills.
  • Ability to work effectively as part of a team.
  • Effective time management skills and ability to handle multiple priorities.
  • Ability to communicate effectively, both verbally and in writing, in English.
  • Knowledge of computers, networks, and remote troubleshooting techniques.

What University Of Arizona employees say

Pay

Benefits

Hours and flexibility

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