Create and improve knowledge base and service catalog content directly. Manage complex feedback ... Knowledge of computers, networks, and remote troubleshooting techniques.
Create and improve knowledge base and service catalog content directly. Manage complex feedback ... Knowledge of computers, networks, and remote troubleshooting techniques.
Director of IT Central Services
Chandler, AZ · On-site +1
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices ... Own corporate network infrastructure, endpoint management, remote and hybrid-work connectivity ...
Director of IT Central Services
Chandler, AZ · On-site +1
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices ... Own corporate network infrastructure, endpoint management, remote and hybrid-work connectivity ...
Cover Home Base. Work collaboratively with the team to capture ideas and drive broader content ... Knowledge of SEO/SEM principles and best practices. * Proficiency in MS Office Suite (Word, Excel ...
Cover Home Base. Work collaboratively with the team to capture ideas and drive broader content ... Knowledge of SEO/SEM principles and best practices. * Proficiency in MS Office Suite (Word, Excel ...
... remote sites, as necessary, and various other duties or projects as assigned. Knowledges, Skills, and Abilities: * Technological knowledge base in graphic design, computer programming and/or user ...
... remote sites, as necessary, and various other duties or projects as assigned. Knowledges, Skills, and Abilities: * Technological knowledge base in graphic design, computer programming and/or user ...
Direct Response Copywriter - REMOTE
Phoenix, AZ · On-site +1
$75K - $105K/yr
Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Direct Response Copywriter - REMOTE
Phoenix, AZ · On-site +1
$75K - $105K/yr
Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Direct Response Copywriter - REMOTE
Phoenix, AZ · Remote
$75K - $105K/yr
Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Direct Response Copywriter - REMOTE
Phoenix, AZ · Remote
$75K - $105K/yr
Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.) * Basic understanding of ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.) * Basic understanding of ...
Salesforce Enablement and Quality Assurance Specialist
Scottsdale, AZ · Remote
$85K - $90K/yr
The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA ...
Salesforce Enablement and Quality Assurance Specialist
Scottsdale, AZ · Remote
$85K - $90K/yr
The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA ...
Sr. Accountant - AI Content Writer - Remote
Tempe, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Tempe, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Surprise, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Surprise, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Scottsdale, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Scottsdale, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Buckeye, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Buckeye, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Glendale, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Glendale, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Yuma, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Yuma, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Tucson, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Tucson, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Phoenix, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Phoenix, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Gilbert, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Gilbert, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Peoria, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Peoria, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Chandler, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Chandler, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Mesa, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Sr. Accountant - AI Content Writer - Remote
Mesa, AZ · Remote
$110K - $150K/yr
Deep knowledge of GAAP, account reconciliation, and financial statement preparation * Strong ... position is base salary of $90,000 -$120,000 USD. All employees are eligible for equity ...
Remote Knowledge Base Content information
What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?
| Aspect | Remote Knowledge Base Content | Remote Technical Writer |
|---|---|---|
| Credentials | Basic writing skills, familiarity with knowledge management tools | Technical writing certifications, strong writing and editing skills |
| Work Environment | Collaborates with support teams, uses content management systems | Works closely with engineers, product teams, and subject matter experts |
| Industry Usage | Common in customer support, SaaS, and tech companies | Prevalent in software, hardware, and technical industries |
| Search & Comparison Intent | Understanding roles related to content creation for knowledge bases | Comparing technical writing roles in remote settings |
Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.
Other
Posted 10 days ago
University Of Arizona rating
7.2
Based on 67 frontline employees who took The Breakroom Quiz
345th of 555 rated colleges and universities
Job description
- Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
- Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
- Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
- Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
- Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.
Knowledge, Skills, and Abilities
- Excellent writing and editing skills in English.
- Excellent customer service skills.
- Ability to work effectively as part of a team.
- Effective time management skills and ability to handle multiple priorities.
- Ability to communicate effectively, both verbally and in writing, in English.
- Knowledge of computers, networks, and remote troubleshooting techniques.
What University Of Arizona employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About University of Arizona
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
10,000+ Employees
Headquarters location
Tucson, AZ, US
Year founded
1885