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Knowledge Base Content Manager Jobs in Arizona (NOW HIRING)

Fox

Digital Content Manager, Group Content Team

Phoenix, AZ · On-site

$85K - $95K/yr

... your knowledge, experience, and enthusiasm with teams of different skills and backgrounds. A ... Help manage the team that creates news and event-based content for users in all markets, including ...

Varonis

Technical Account Manager

Phoenix, AZ · Remote

$160K - $185K/yr

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Sbdinc

Customer Success Manager

Phoenix, AZ · On-site +1

$67K - $108K/yr

... knowledge base content, webinars, and learning resources. The Person: You love to learn and grow ... Ability to manage multiple priorities in a fast-paced environment. * Customer-first mindset with a ...

Yrefy LLC

Director of Support & Production

Phoenix, AZ · On-site

Maintain support SOPs, runbooks, troubleshooting guides, knowledge-base content, training materials ... Manage service expectations and process consistency across offshore teams, vendors, and third-party ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Arizona?

For Knowledge Base Content Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Arizona look for?

The top searched job categories for Knowledge Base Content Manager jobs in Arizona are:

What cities in Arizona are hiring for Knowledge Base Content Manager jobs?

Cities in Arizona with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Digital Content Manager, Group Content Team

Fox

Phoenix, AZ • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

OVERVIEW OF THE COMPANY

Fox TV StationsFOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network's national content.JOB DESCRIPTION

THE BRIEF

  • We're hiring a Digital Content Manager to help lead our Group Content Team (GCT), serving all 17 FTS markets across the country.

  • In this role, you will coordinate with the GCT and local newsrooms to publish stories, videos, and social content on all kinds of topics to engage local users.

  • This is an in-newsroom position based at one of the LiveNOW from FOX locations in Orlando or Phoenix and includes weekend shifts.

BIG PICTURE VIEW

Reporting to the Senior Manager of the Group Content Team, the Digital Content Manager will split time between three main duties: Planning coverage, coordinating between 17 stations and LiveNOW from FOX, and hands-on digital & social content production.


DOES THIS SOUND LIKE YOU?

You're a journalist who's smart, driven, quick-thinking, resourceful, full of energy and has a deep passion for what you do. You've got goals. You're competitive and want to win. All the time. You're a proven content creator who knows how to tell a story across every digital and social platform-even the ones that haven't been invented yet. Your journalistic standards are high, and so is the bar you set for your team. You're obsessed with quality and serving the audience in the best possible way. You pivot quickly and keep your cool when things get tough. You can coordinate with different contributors across multiple time zones while sharing your knowledge, experience, and enthusiasm with teams of different skills and backgrounds.

A SNAPSHOT OF YOUR RESPONSIBILITIES

  • Help manage the team that creates news and event-based content for users in all markets, including text stories, photos/graphics, connected TV/live streaming content, breaking news, mobile alerts, and social media elements.

  • Prioritize resources to cover a mix of important national, international, breaking, and viral stories, including original ideas.

  • Help guide editorial decisions and collaborate with the Senior Digital Content Manager to execute team strategy in line with group needs.

  • Ensure content exceeds group quality standards.

  • Collaborate with digital leaders and other internal FOX partners across our 17 local newsrooms to anticipate the needs of our stations and their unique audiences.

  • Monitor real-time analytics to make data-driven decisions.

  • Contribute to planning for weekend coverage and big events.

  • Other duties as deemed necessary and assigned.

WHAT YOU WILL NEED

  • 5+ years' experience developing and publishing unique content, including news, for digital and social platforms.

  • BA/BS degree is a plus, preferably in journalism, communications, or related field with emphasis on digital publishing.

  • Demonstrated ability to create and evolve compelling news content on digital platforms, including during breaking news situations.

  • Superior news judgment with impeccable writing, copy-editing, and SEO skills.

  • Outstanding attention to detail with a relentless passion and drive to win.

  • Proficiency in content management systems, video publishing, live streaming, content discovery, and digital analytics tools.

  • Video and photo editing experience (Adobe products a plus).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $85,000.00-95,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.

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