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Knowledge Base Content Manager Jobs in Arizona (NOW HIRING)

Embryriddle

Web Content Writer

Prescott, AZ

A successful candidate will know how to effectively manage multiple projects, changes in scope and ... The ideal candidate would have experience with and a working knowledge of UX writing and web ...

Turning Point Action

Digital Content Specialist

Phoenix, AZ · On-site

$56K/yr

Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...

Equity Methods

Content Marketer

Scottsdale, AZ

Manage content-driven projects (including photo and video), enable others' contributions; document ... Superior English-language writing and editing skills with broad knowledge of modern usage * At ...

Equity Methods

Content Marketer

Scottsdale, AZ · On-site

Manage content-driven projects (including photo and video), enable others' contributions; document ... Superior English-language writing and editing skills with broad knowledge of modern usage * At ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Arizona

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Arizona? The most popular types of Knowledge Base Content jobs in Arizona are:
What are popular job titles related to Knowledge Base Content Manager jobs in Arizona? For Knowledge Base Content Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Arizona look for? The top searched job categories for Knowledge Base Content Manager jobs in Arizona are:
What cities in Arizona are hiring for Knowledge Base Content Manager jobs? Cities in Arizona with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Web Content Writer

Embryriddle

Prescott, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Job Description

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity:

The Enrollment Marketing and Digital Strategy group is growing and just added a new Web Content Writer role to the team. The Web Content Writer is a vital member of the enrollment marketing team, responsible for producing, maintaining and optimizing content across all Embry-Riddle web and digital properties, including content for its Daytona Beach, FL, Prescott, AZ, and Worldwide Campuses and other digital assets.

They will work independently to gather information from subject matter experts to develop, organize, and write copy for various web pages and blogs, including those focusing on enrollment, academic programs, university research, campus life, etc. They will research, outline, write and edit new and existing web content, while working closely with various academic and administrative departments to understand project requirements and expected deliverables. They will ensure web content is polished, fresh, user-friendly and optimized for search engines, with a consistent and cohesive voice across all properties.

A successful candidate will know how to effectively manage multiple projects, changes in scope and shifting priorities to maintain project requirements and ensure deadlines are met. The ideal candidate would have experience with and a working knowledge of UX writing and web accessibility standards. Demonstrated understanding and experience writing for SEO is required.

Responsibilities include the following:

  • Gather information from subject matter experts and independently to develop, organize, and write copy for various web pages and blogs, including those focusing on enrollment, academic programs, university research, campus life, etc.

  • Use SEO techniques to ensure content can be easily found on search engines.

  • Research, create, and maintain information architecture templates that uphold organizational standards.

  • Collaborate with departmental and cross-functional peers to ensure proper resolution to questions and issues.

Perks Await You at Embry-Riddle!

  • Health Benefits:Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

  • Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

  • Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

  • Generous Time Off:Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Qualifications

Required Education and Qualifications:

  • Bachelor's degree in Communications, Marketing or a related field is required; Master's preferred

  • Must have demonstrated skill in writing and editing for websites with a diverse audience set, with an eye for detail.

  • Experience in higher education website writing is a plus. Experience and knowledge in the area of UX writing.

  • Experience in writing to align with web accessibility standards.

  • Experience in writing for SEO. Experienced with Microsoft operating systems, Excel, PowerPoint, Word, Outlook/email, and internet end-user applications.

  • Ability to make sound editorial decisions and judgement calls based on prospective student recruitment lifecycle as well as university policies and goals.

  • Excellent interpersonal skills and the ability to interact with administration, staff, students, and alumni. Is able to think outside of the box and to be innovative and not limited by existing methods and procedures.

  • Independent worker and self-starter who can successfully perform in a collaborative, team environment.

  • Highly organized, deadline oriented, and a skilled communicator. Must possess a professional attitude, positive spirit, and provide excellent customer service to co-workers, staff and other constituents.

  • Strong grasp and understanding of principles of writing and report preparation; spelling, grammar, punctuation.

  • Self-motivated, but able to seek guidance and direction as necessary.

Application process/requirements

To submit your application for this opportunity, please visit theEmbry-Riddle Career Siteand search for requisition numberR311505. Please attach all relevant materials to your application when you apply online. Complete submissions include:

  • Cover letter

  • Full Resume

  • Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

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