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Knowledge Base Content Manager Jobs in Phoenix, AZ

Idealforce LLC

Web Content Manager

Phoenix, AZ · On-site

Knowledge, Skills, and Abilities (KSAs) Knowledge of: Core concepts, success criteria, and testing ... Modern content management systems (CMS), semantic HTML5, CSS layout principles, and responsive web ...

Florence Project

Development Content Manager

Phoenix, AZ · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Development Content Manager is a key player in the Development Department. The position will ... Maintain a working knowledge of communications best practices, emerging trends in nonprofit ...

Fox

Digital Content Manager, Group Content Team

Phoenix, AZ

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... your knowledge, experience, and enthusiasm with teams of different skills and backgrounds. A ... Help manage the team that creates news and event-based content for users in all markets, including ...

Global Credit Union

Manager, Knowledge Management

Glendale, AZ · On-site

$90K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Champion a user-centric approach to knowledge content design, ensuring content is intuitive ... Tenure: Not Applicable Compensation Starting base salary will be determined based on candidate ...

Varonis

Technical Account Manager

Phoenix, AZ · Remote

$160K - $185K/yr

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

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Knowledge Base Content Manager information

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$38

$76

How much do knowledge base content manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for knowledge base content manager in Phoenix, AZ is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $26.01 and $44.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Phoenix, AZ? The most popular types of Knowledge Base Content jobs in Phoenix, AZ are:
What are popular job titles related to Knowledge Base Content Manager jobs in Phoenix, AZ? For Knowledge Base Content Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Phoenix, AZ look for? The top searched job categories for Knowledge Base Content Manager jobs in Phoenix, AZ are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Phoenix, AZ as of June 2026, with employment types broken down into 62% Full Time, 37% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $80,359 per year, or $38.6 per hour.

Web Content Manager

Idealforce LLC

Phoenix, AZ • On-site

Other

Posted 13 days ago

Job description

Idealforce has contract position available immediately for a  Web Content Manager to join our customer in Phoenix,AZ. This is Hybrid Position.Please find below additional details about this job.Local Candidates.

Job Summary
The defining priority of this position is the implementation, audit, and strict enforcement of the Web Content Accessibility Guidelines (WCAG 2.1/2.2, Level AA standards) across all agency web properties. Given that a significant percentage of the target audience includes aging veterans, individuals with service-related disabilities, visually or hearing-impaired users, and assistive-technology dependents, the Web Content Manager ensures that no digital barrier prevents a veteran from accessing state support.
Major Responsibilities & Job Duties
Accessibility Compliance & WCAG Governance (Primary Focus):
Serve as the agency’s subject matter expert on federal Section 508 and WCAG 2.1/2.2 compliance.
Conduct systematic, routine accessibility audits using both automated scanning tools (e.g., Acquia) and manual keyboard navigation/ screen-reader testing.

Document Remediation & Media Optimization:
Audit, remediate, and catalog all public-facing digital media. Convert legacy, non-compliant PDFs into semantic, accessible HTML or fully tagged, screen-reader-friendly PDFs.
Ensure all multimedia components feature synchronized captions, descriptions, and text transcripts.

Veteran-Centric Content Strategy: Write, edit, and optimize plain language web copy that breaks down complex state/federal veteran benefits, application pipelines, and legislative updates into clear, actionable instructions. Eliminate dense bureaucratic jargon in favor of user friendly layouts.

Cross-Divisional Digital Coordination: Partner closely with internal program leads across Client divisions— including Veteran Benefits Counselors (VBCs), State Veterans’ Homes, Veterans' Memorial Cemeteries, and the Military Family Relief Fund (MFRF)— to update and streamline their respective digital footprints.
Platform Administration & Brand Integrity: Administer the daily operations of the agency's Content Management System (CMS), enforcing consistent site taxonomy, intuitive navigation paths, responsive mobile design, and adherence to the State of Arizona Digital Style Guide.

Training & Agency Advocacy: Conduct continuous accessibility training sessions for internal content contributors across various Client offices.
Author documentation and checklists to prevent accessibility errors (such as missing alt-text, poor color contrast, or broken link strings) at the point of creation.
Knowledge, Skills, and Abilities (KSAs)

Knowledge of: Core concepts, success criteria, and testing methodologies underlying WCAG 2.1 and 2.2 (Levels A and AA). Assistive technologies used by disabled populations, including screen readers (JAWS, NVDA, VoiceOver), refreshable braille displays, and speech recognition software.
Federal regulations governing digital properties, specifically Title II of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.
Modern content management systems (CMS), semantic HTML5, CSS layout principles, and responsive web design rules. Plain-language principles, cognitive accessibility standards, and intuitive UI/ UX navigation patterns.

Skills in:
Executing technical remediation on non-accessible digital assets (PDFs, data tables, web forms, and visual graphics). Utilizing accessibility testing tools and platforms to isolate, diagnose, and resolve code and contrast violations. High-level copyediting and content generation, with the specific ability to simplify bureaucratic data for public consumption.
Web asset optimization, including managing proper heading hierarchies, descriptive link structures, and mandatory image alternative (alt) text.

Ability to: View digital interfaces through the lens of an assistive-technology user to proactively flag navigation and usability bottlenecks.
Bridge communication gaps by explaining technical web accessibility rules to non-technical program managers and division heads.
Maintain an empathetic, mission-driven approach to serving the diverse needs of Arizona’s veter

Required Skills
Need Drupal Experience
Familiar with Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Preferred Skills
Bachelor's degree on Web Development or something similar

THIRD PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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About Idealforce

Sourced by ZipRecruiter

Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2008

Social media

Facebook

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