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Knowledge Base Content Manager Jobs in Phoenix, AZ

Cache Ventures

Content Creator

Tempe, AZ · On-site

$120K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

Cache Ventures

Content Creator

Tempe, AZ · Remote

$129K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

10X Health System

Content Writer & Producer

Scottsdale, AZ · On-site

$85K - $95K/yr

BASE COMPENSATION: $85,000 - $95,000 annually LOCATION: Scottsdale, AZ WORKPLACE SETTING: Onsite ... Organized with the ability to manage multiple projects, timelines, and content deliverables in a ...

10X Health System

Content Writer & Producer

Scottsdale, AZ · On-site

$85K - $95K/yr

BASE COMPENSATION: $85,000 - $95,000 annually LOCATION: Scottsdale, AZ WORKPLACE SETTING: Onsite ... Organized with the ability to manage multiple projects, timelines, and content deliverables in a ...

Turning Point Action

Digital Content Specialist

Phoenix, AZ · On-site

$56K/yr

Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...

Turning Point Action

Digital Content Specialist

Phoenix, AZ · On-site

$56K/yr

Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...

Turning Point Action

Digital Content Specialist

Phoenix, AZ · On-site

$56K/yr

Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...

Equity Methods

Content Marketer

Scottsdale, AZ · On-site

Manage content-driven projects (including photo and video), enable others' contributions; document ... Superior English-language writing and editing skills with broad knowledge of modern usage * At ...

Equity Methods

Content Marketer

Scottsdale, AZ · On-site

Manage content-driven projects (including photo and video), enable others' contributions; document ... Superior English-language writing and editing skills with broad knowledge of modern usage * At ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Phoenix, AZ

Knowledge Base Content Manager information

See Phoenix, AZ salary details

$15

$38

$76

How much do knowledge base content manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for knowledge base content manager in Phoenix, AZ is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $26.01 and $44.86 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Phoenix, AZ?

The most popular types of Knowledge Base Content jobs in Phoenix, AZ are:

What are popular job titles related to Knowledge Base Content Manager jobs in Phoenix, AZ?

For Knowledge Base Content Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Phoenix, AZ look for?

The top searched job categories for Knowledge Base Content Manager jobs in Phoenix, AZ are:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Phoenix, AZ as of June 2026, with employment types broken down into 62% Full Time, 37% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $80,359 per year, or $38.6 per hour.

Director of IT Central Services

Vertex Education

Chandler, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Be the one who makes a difference!
At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference-with us.
Overview
Vertex Education is seeking a Director of IT, Central Services to lead the corporate technology experience for Vertex employees. This leader will own Central Services IT with a hands-on, high-service operating model that ensures employees have reliable tools, secure access, fast support, and clear communication.
Reporting to the Chief Information Officer, this role leads a lean team that currently includes a Systems Administrator, Senior Help Desk Technician, and Help Desk Technician. The Director owns corporate help desk operations, employee devices, systems access, the Microsoft environment, core IT infrastructure, cybersecurity execution, vendor management, asset and license management, centrally managed IT applications, and post-acquisition corporate IT integrations.
The right candidate is a practical, flexible operator who can move comfortably between executive communication, help desk discipline, technical problem-solving, cybersecurity execution, vendor decisions, application optimization, and acquisition integration. This person builds repeatable systems without overbuilding, protects the nimbleness of a growing company, and makes technology a dependable enabler of employee productivity.
Responsibilities and Essential Functions
Service and IT Operations
  • Lead corporate help desk operations, including ticketing practices, service standards, escalation paths, employee communication, and issue resolution.
  • Manage employee devices, onboarding, offboarding, access changes, privileged access, and support for core systems.
  • Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices.
  • Communicate effectively with employees and leaders about outages, changes, recurring issues, and technology improvements.
  • Monitor service performance and use data, feedback, and root-cause analysis to improve the employee technology experience.

Vendor, Budget, Asset, and License Management
  • Own the Central Services IT operating budget, including forecasting, renewals, vendor spend, hardware purchases, licenses, and planned improvement work.
  • Manage IT vendors, service expectations, renewals, escalations, contract visibility, and cost discipline.
  • Oversee corporate IT asset inventory, lifecycle standards, procurement, disposition, software licensing, and utilization.
  • Partner with Finance on budget reviews, variance management, purchasing, and longer-term infrastructure or licensing needs.

Infrastructure and Cybersecurity
  • Own corporate network infrastructure, endpoint management, remote and hybrid-work connectivity, backups, disaster recovery execution, and infrastructure standards.
  • Operate and optimize the Microsoft environment as the corporate standard, including Microsoft 365, Entra ID, collaboration tools, security configuration, endpoint management, and user enablement.
  • Plan and execute practical infrastructure improvements based on risk, reliability, growth, security, and employee experience.
  • Lead cybersecurity execution for corporate systems and employees, including MFA, endpoint protection, vulnerability management, patching, access reviews, phishing prevention, incident response coordination, and security awareness.
  • Support audit readiness, cyber insurance requirements, vendor risk reviews, and compliance needs related to corporate systems.

Enterprise Applications Ownership
  • Own identity, SSO, provisioning, deprovisioning, role-based access, licensing, vendor, and cost management for all enterprise applications.
  • Own platform administration, configuration, and operational support for centrally managed applications, including Microsoft 365, Asana and HubSpot.
  • Partner with functional and business-unit owners, who define business process, data use, and requirements, while Central Services IT runs the platforms.

Post-Acquisition IT Integration
  • Lead Central Services IT planning and execution for acquisitions, including assessment of inherited systems, email, domains, identity, access, devices, cybersecurity, licenses, vendors, and employee support needs.
  • Move acquired corporate employees and teams toward Vertex technology standards, including Microsoft as the productivity and identity environment and Asana as the project and task management platform.
  • Coordinate integration work with cross-functional partners and communicate technology changes clearly to impacted employees.

Team Leadership and Development
  • Lead, coach, and develop a lean IT team in a player-coach capacity, setting clear expectations for service, accountability, documentation, and technical quality.
  • Balance daily support demands with infrastructure, security, application, and integration priorities.
  • Identify capacity needs and recommend additional support as growth, acquisitions, or service demand require it.

Qualifications
Required
  • 7+ years of progressive IT experience, including experience leading IT operations, help desk, infrastructure, security execution, and vendor management.
  • Hands-on technical foundation across Microsoft 365, identity and access management, Windows endpoints, corporate networking, endpoint protection, backup and disaster recovery, and IT service management.
  • Demonstrated ability to lead a small IT team in a player-coach capacity while remaining close to day-to-day work and employee needs.
  • Strong service orientation with proven ability to define SLAs, improve ticketing practices, communicate clearly with employees, and resolve recurring issues through root-cause discipline.
  • Experience managing IT budgets, assets, software licenses, renewals, vendors, and procurement planning.
  • Cybersecurity operations experience across MFA, endpoint protection, vulnerability management, access reviews, incident response, backups, user training, vendor risk, and audit or insurance requirements.
  • Experience supporting post-acquisition or multi-entity IT integration work, including system assessment, migration planning, access, devices, domains, and employee communication.
  • Ability to work in a nimble, growing company without overbuilding process or infrastructure beyond what the organization needs.
  • Bachelor degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience.

Preferred
  • Experience in education, services, multi-site, or acquisition-oriented environments.
  • Microsoft, Azure, Entra ID, ITIL, PMP, CISSP, CISM, CCNP, or comparable certifications.
  • Experience with Asana, Workday, Zendesk, Tableau, endpoint management tools, network monitoring tools, or comparable enterprise systems.
  • Experience leading employee enablement, technology training, change communication, and adoption of new productivity tools.
  • Familiarity with cloud architecture, virtualization, Windows systems administration, network design, and hybrid-work infrastructure.

Background, Physical, and Travel Requirements
  • Must satisfy Vertex background check requirements and any role-specific clearance requirements.
  • Periodic local or in-state travel may be required for office, integration, vendor, or support needs.
  • Occasional lifting of technology equipment up to 25 pounds may be required.
  • Extended periods of sitting, phone or video conversations, and focused computer work may be required.

Be excited to be a part of our team and grow your career with us!
Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.
  • Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
  • Be supported in your work by caring leaders and team members who want you to succeed.
  • Be empowered to make a difference and climb higher and reach farther to change lives through education.
  • Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
  • Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
  • Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
  • Enhance your growth and development with mentoring and money to take training classes.
  • Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!
With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let's make a difference together. Apply Today!

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