Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
Establish a "Single Source of Truth" knowledge base to move away from fragmented channel ... Manage "Intentional Onboarding" content to transition customers from "Member to Advocate". Must ...
Establish a "Single Source of Truth" knowledge base to move away from fragmented channel ... Manage "Intentional Onboarding" content to transition customers from "Member to Advocate". Must ...
Manager, Knowledge Management
Glendale, AZ · On-site
$90K - $152K/yr
Champion a user-centric approach to knowledge content design, ensuring content is intuitive ... Tenure: Not Applicable Compensation Starting base salary will be determined based on candidate ...
New
Manager, Knowledge Management
Glendale, AZ · On-site
$90K - $152K/yr
Champion a user-centric approach to knowledge content design, ensuring content is intuitive ... Tenure: Not Applicable Compensation Starting base salary will be determined based on candidate ...
New
Senior Technology Sales Support Specialist-Tax/Audit
Phoenix, AZ · On-site
$71K - $124K/yr
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Senior Technology Sales Support Specialist-Tax/Audit
Phoenix, AZ · On-site
$71K - $124K/yr
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. * Continuously develop product and industry knowledge through structured training, self ...
Create andmaintaintechnical documentation, migration runbooks, and knowledge base content that support consistent, scalable migration delivery. * Identifyand report product defects, tool gaps, and ...
Create andmaintaintechnical documentation, migration runbooks, and knowledge base content that support consistent, scalable migration delivery. * Identifyand report product defects, tool gaps, and ...
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices. * Communicate effectively with employees and leaders about outages, changes, recurring issues, and ...
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices. * Communicate effectively with employees and leaders about outages, changes, recurring issues, and ...
Director of IT Central Services
Chandler, AZ · On-site +1
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices. * Communicate effectively with employees and leaders about outages, changes, recurring issues, and ...
Director of IT Central Services
Chandler, AZ · On-site +1
Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices. * Communicate effectively with employees and leaders about outages, changes, recurring issues, and ...
Content Producer
$57K - $65K/yr
... base and donations. The Content Producer will create high-quality video and graphics for web ... Deep knowledge of design techniques and comfort working on a variety of disciplines, including ...
Content Producer
$57K - $65K/yr
... base and donations. The Content Producer will create high-quality video and graphics for web ... Deep knowledge of design techniques and comfort working on a variety of disciplines, including ...
Content Producer
Tucson, AZ · On-site
$57K - $65K/yr
... base and donations. The Content Producer will create high-quality video and graphics for web ... Deep knowledge of design techniques and comfort working on a variety of disciplines, including ...
Content Producer
Tucson, AZ · On-site
$57K - $65K/yr
... base and donations. The Content Producer will create high-quality video and graphics for web ... Deep knowledge of design techniques and comfort working on a variety of disciplines, including ...
Digital Content Marketer
Tempe, AZ · On-site
$18/hr
... subscriber base. Brand Identity: Act as our "Brand Guardian," ensuring every video frame and ... Knowledge of social media algorithms, publishing tools, and best-practices. The Soft Skills:
Digital Content Marketer
Tempe, AZ · On-site
$18/hr
... subscriber base. Brand Identity: Act as our "Brand Guardian," ensuring every video frame and ... Knowledge of social media algorithms, publishing tools, and best-practices. The Soft Skills:
... their knowledge base and skill set. Externship Responsibilities: Assist with treatments ... For students interested in application for the internship program, a two-week visit is highly ...
... their knowledge base and skill set. Externship Responsibilities: Assist with treatments ... For students interested in application for the internship program, a two-week visit is highly ...
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
Web Content Writer
Prescott, AZ · On-site
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
Web Content Writer
Prescott, AZ · On-site
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
The ideal candidate would have experience with and a working knowledge of UX writing and web ... ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% ...
Digital Content Specialist
Phoenix, AZ · On-site
$56K/yr
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Quick apply
Digital Content Specialist
Phoenix, AZ · On-site
$56K/yr
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid ...
Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid ...
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Digital Content Specialist
Phoenix, AZ · On-site
$56K/yr
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Digital Content Specialist
Phoenix, AZ · On-site
$56K/yr
Turning Point Action registers voters and engages the conservative base at a grassroots level to ... Basic knowledge of U.S. government structures, election laws, and research methods. * Strong ...
Internship Knowledge Base Content information
What is the difference between Internship Knowledge Base Content vs Data Analyst?
| Aspect | Internship Knowledge Base Content | Data Analyst |
|---|---|---|
| Required Credentials | Typically pursuing or recent graduate, some familiarity with industry tools | Bachelor's degree in related field, certifications like SQL, Excel, or Tableau often preferred |
| Work Environment | Internship setting, often in office or remote, supervised by team members | Professional office environment, collaborative teams, often full-time |
| Employer & Industry Usage | Used by companies to onboard interns, provide training resources, and document knowledge | Used by organizations for data analysis, reporting, and decision-making processes |
The main difference is that Internship Knowledge Base Content focuses on training and onboarding interns with foundational information, while Data Analysts use detailed data tools and analysis skills to interpret data and support business decisions.
What are the most commonly searched types of Knowledge Base Content jobs in Arizona? The most popular types of Knowledge Base Content jobs in Arizona are:
Other
Posted 19 days ago
University Of Arizona rating
7.2
Based on 67 frontline employees who took The Breakroom Quiz
383rd of 611 rated colleges and universities
Job description
- Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
- Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
- Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
- Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
- Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.
Knowledge, Skills, and Abilities
- Excellent writing and editing skills in English.
- Excellent customer service skills.
- Ability to work effectively as part of a team.
- Effective time management skills and ability to handle multiple priorities.
- Ability to communicate effectively, both verbally and in writing, in English.
- Knowledge of computers, networks, and remote troubleshooting techniques.
What University Of Arizona employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About University of Arizona
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
10,000+ Employees
Headquarters location
Tucson, AZ, US
Year founded
1885