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Remote Knowledge Base Content Jobs in Colorado (NOW HIRING)

STAND 8

Website Migration Content Specialist

Almont, CO · Remote

$44.49 - $54.49/hr

Remote Key Responsibilities * Create, customize, edit, and format content within the Content ... Knowledge of dealership digital marketing processes in the automotive industry is helpful

SRS Acquiom

Content Strategy Director

Denver, CO · On-site +1

$150K - $160K/yr

This is a remote role for candidates located within the Continental United States and requires a ... Strong knowledge of evolving content consumption by channel and the impact of content form.

Enova International

Help Desk Associate (Hybrid)

Denver, CO · On-site +1

$43K - $60K/yr

In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring ... Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first ...

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Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What are the most commonly searched types of Knowledge Base Content jobs in Colorado? The most popular types of Knowledge Base Content jobs in Colorado are:
What are popular job titles related to Remote Knowledge Base Content jobs in Colorado? For Remote Knowledge Base Content jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Content jobs in Colorado look for? The top searched job categories for Remote Knowledge Base Content jobs in Colorado are:
What cities in Colorado are hiring for Remote Knowledge Base Content jobs? Cities in Colorado with the most Remote Knowledge Base Content job openings:
Remote Knowledge Base Content jobs near you
Infographic showing various Remote Knowledge Base Content job openings in Colorado as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution.
Customer Success Manager, Digital Tools

Customer Success Manager, Digital Tools

Capital Rx

Denver, CO • Remote

$71.20K - $112K/yr

Other

Posted 13 days ago

Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

  • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
  • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
  • Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Position Summary

The Customer Success Manager, DigitalToolspositionwill play a critical role in driving successful client adoption of Judi Care, our healthcare navigation platform. This role sits within the Enterprise Solutions team and works cross-functionally with the Judi CareProduct team, implementation partners, and client stakeholders to deliver high-impactproductdemonstrations, client trainings, documentation, and ongoing subject matterexpertise.

This isahighly client-facing, hands-onroledesigned for someone who enjoys being close to the product, the client, and the launch process.The ideal candidate is comfortable leading live demos and trainings, translating complex product functionality into clear, actionable guidance, and supporting scalableand high-touch clientimplementationsand go-lives.

Position Responsibilities:

  • Lead live product demosandfacilitatetrainingsfor clientsduring implementation and post-launch, ensuring stakeholders understand how to effectively usetheplatform.
  • Translate product workflows and functionality into clear, engaging training sessionsanddocumentationtailored to different client audiences.
  • Create,maintain, and continuously improve documentation, including user guides, training decks, FAQs, and knowledge base content.
  • Configureclientspecificportalswithin Judiand support user acceptance testing (UAT)toensure successful implementation andlaunch.
  • Submit and track product enhancement and development requests, partnering closely with Product to communicate client needs,validateuse cases, and support prioritization.
  • Coordinate and tracklargescaleclient migrations, includingmaintainingmigration plans, status tracking, dependencies, timelines, and stakeholder communication.
  • Serveas a primary point of contact for clients to triage questions, issues, and feedback, and provide 1/1 client go-live support.
  • Partnerclosely withProductteamstostay current onroadmap priorities, feature changes, andworkflows, andcollaboratewith theImplementationand Account Management teams toalign onoperational impactsandclient needs.
  • Actas a trustedJudi Careproduct expertinclient meetings and cross-functionalworkstreams.
  • Contribute to scalable implementation efforts by helping standardize training approaches, materials, and client-facing processes.
  • Provide input into release readiness byassistingwith testing, drafting release notes, andanticipatingclient training needs.
  • Enableinternal teams (Sales, Customer Success, Support) with Judi Care product knowledge and training resources as needed.

Required Qualifications:

  • Bachelor's degree in a relevant field or equivalent PBM or HealthTech experience
  • 4+ years of experience in customer success, client training, implementation, or enablement roles, preferably within healthcare technology
  • Demonstrated experience training users on software platforms and explaining technical workflows to non-technical audiences
  • Strong client-facing presence with comfort leading demos, trainings, and presentations
  • Excellent written and verbal communication skills, with a proven ability to create clear documentation and training content
  • Strong organizational and prioritization skills, with the ability to manage multiple clients and initiatives concurrently
  • Familiarity with member-facing healthcare tools(e.g.,provider search, appointment scheduling,prescriptionsavings) preferred.
  • Proficiencywith common productivity and collaboration tools (e.g., Microsoft Office, Confluence, Jira, Scribe, or similar)
  • Demonstrated ability to collaborate effectively with cross-functional and remote teams
  • Abilityto travelup to5-10%

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.

Remote, US Salary Range
$71,200—$112,000 USD
New York, NY Salary Range
$89,600—$112,000 USD
Denver, CO Salary Range
$82,400—$103,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.

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