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Knowledge Base Content Manager Jobs in Colorado (NOW HIRING)

EchoStar

Knowledge Base Analyst II

Englewood, CO

$63K - $90K/yr

... content design, or knowledge management * Markdown and structured content formatting * Traditional web front-end elements (HTML and CSS) * Generative AI tool interaction or prompt-based content ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

... content design, or knowledge management * Markdown and structured content formatting * Traditional web front-end elements (HTML and CSS) * Generative AI tool interaction or prompt-based content ...

Trimble

Content Manager

Westminster, CO · On-site

$78K - $107K/yr

Content Manager, Professional Services Shape the future of knowledge management for our global Professional Services team. You will be the crucial owner of the content governance framework, ensuring ...

Simple Body

Content Creator

Colorado Springs, CO · On-site

$20 - $25/hr

ABOUT THE ROLE We're looking for an experienced Content Creator and Social Media Manager who can do ... follower base through strategic content, community engagement, and consistent presence Shoot ...

STI

Content Management Administration

Lakewood, CO · On-site

BA or BS degree communications, journalism, English or related field, Knowledge of managing content and users in a CMS, and an understanding of how an organization manages content, Experience writing ...

CloudShare

Content Marketing Manager

Denver, CO · On-site

$85K - $95K/yr

The Content Marketing Manager will work closely with cross-functional teams including Sales ... Free Parking * Onsite Gym Compensation Range: $85,000-$95,000 annual base salary + 10% ...

CloudShare

Content Marketing Manager

Denver, CO · On-site

$85K - $95K/yr

The Content Marketing Manager will work closely with cross-functional teams including Sales ... Free Parking * Onsite Gym Compensation Range: $85,000-$95,000 annual base salary + 10% ...

Viega

Content Marketing Manager

Broomfield, CO

... Knowledge, Skills and Abilities * Proficient in the use of common office equipment and software ... Base: $92,000 to $120,000 USD annually, based on specific compensable factors including, but not ...

Respondology

Content Marketing Manager

Boulder, CO · On-site

$70K - $85K/yr

About the Role Respondology is looking for a self-directed Content Marketing Manager to own thought ... Base Compensation: $70k-$85k DOE And if we haven't convinced you yet, here is why you'll want to be ...

Viega

Content Marketing Manager

Broomfield, CO · On-site

... Knowledge, Skills and Abilities * Proficient in the use of common office equipment and software ... Base: $92,000 to $120,000 USD annually, based on specific compensable factors including, but not ...

Swimlane, Inc.

Content Marketing Manager

Denver, CO · On-site

As the Content Marketing Manager, you will advance our mission to help enterprises automate their ... The ideal candidate is a storyteller with knowledge of the cybersecurity industry, buyer personas ...

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Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Colorado? The most popular types of Knowledge Base Content jobs in Colorado are:
What are popular job titles related to Knowledge Base Content Manager jobs in Colorado? For Knowledge Base Content Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Colorado look for? The top searched job categories for Knowledge Base Content Manager jobs in Colorado are:
What cities in Colorado are hiring for Knowledge Base Content Manager jobs? Cities in Colorado with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Colorado as of May 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution.
Knowledge Base Analyst II

Knowledge Base Analyst II

EchoStar Corporation

Englewood, CO • On-site

Full-time

Posted 6 days ago

EchoStar rating

6.9

Company rating: 6.9 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

53rd of 76 rated telecommunications companies

Job description

Job Summary:
EchoStar Corporation is reimagining the future of connectivity with a diverse range of services. They are seeking a Knowledge Base Analyst II to transform unstructured data into optimized knowledge content, enhancing AI interactions and supporting customer service agents across various business lines.
Responsibilities:
• Write and structure knowledge base content using GPT best practices—including Markdown, key-value pairs, atomic writing, and semantic chunking—to ensure seamless ingestion by AI chatbots
• Analyze high-volume prompt analytics to perform root-cause analysis on poor AI responses, pinpointing and correcting underlying content gaps
• Translate direct feedback from frontline agents into actionable content updates that continuously improve the usability of AI tools
• Pioneer content strategies for a modern, evolving agent desktop, establishing new best practices in an ambiguous, rapidly shifting technology environment
• Design standard supporting tools, "how-to" articles, and visual resources using HTML, CSS, and traditional technical writing techniques when required
• Partner with cross-functional subject matter experts and developers to ensure absolute accuracy and alignment of stored information
Qualifications:
Required:
• Professional expertise in atomic writing principles, semantic chunking, and structuring content specifically for machine readability and generative AI ingestion
• Strong critical thinking and analytical abilities to perform root-cause analysis on AI response failures and trace issues back to source data gaps
• High adaptability and a growth mindset to navigate technical ambiguity and thrive while helping to build new processes in an evolving ecosystem
• Technical proficiency in web formatting languages such as Markdown, HTML, and CSS, along with a strong interest in learning AI prompt logic and JavaScript
• Exceptional collaborative and interpersonal skills to engage effectively with stakeholders across all organizational levels, from frontline agents to senior leadership
• Bachelor’s Degree in Communications, English, Information Technology, or a related field (or an equivalent combination of education and experience)
• 4 years of experience in technical writing, content design, or knowledge management
• Experience with Markdown and structured content formatting
• Experience with traditional web front-end elements (HTML and CSS)
• Experience with generative AI tool interaction or prompt-based content optimization
Company:
EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands. Founded in 1980, the company is headquartered in Englewood, USA, with a team of 10001+ employees. The company is currently Late Stage.

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