Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
Scientific Content Manager
Rockville, MD · On-site +1
$78K - $116K/yr
KNOWLEDGE, SKILLS AND ABILITIES: • Proven ability to write clear, accurate, and compelling ... COMPENSATION SUMMARY The annual base salary for this position ranges from $78,100. to $116,200.
Scientific Content Manager
Rockville, MD · On-site +1
$78K - $116K/yr
KNOWLEDGE, SKILLS AND ABILITIES: • Proven ability to write clear, accurate, and compelling ... COMPENSATION SUMMARY The annual base salary for this position ranges from $78,100. to $116,200.
Freelance Concrete CMS Developer
Baltimore, MD · Remote
$30 - $50/hr
Stewart Design Agency is looking for a 100% remote, Front-End Developer to help improve our web ... current knowledge base. * Recommend improvements to current development workflow. * Present ...
Freelance Concrete CMS Developer
Baltimore, MD · Remote
$30 - $50/hr
Stewart Design Agency is looking for a 100% remote, Front-End Developer to help improve our web ... current knowledge base. * Recommend improvements to current development workflow. * Present ...
Freelance Concrete CMS Developer
Baltimore, MD · Remote
$30 - $50/hr
Stewart Design Agency is looking for a 100% remote, Front-End Developer to help improve our web ... current knowledge base. * Recommend improvements to current development workflow. * Present ...
Freelance Concrete CMS Developer
Baltimore, MD · Remote
$30 - $50/hr
Stewart Design Agency is looking for a 100% remote, Front-End Developer to help improve our web ... current knowledge base. * Recommend improvements to current development workflow. * Present ...
The role serves as a key partner across the Knowledge Division and broader Association to ... WORK ENVIRONMENT (Remote): * This role offers a 100% remote work environment, with hybrid options ...
The role serves as a key partner across the Knowledge Division and broader Association to ... WORK ENVIRONMENT (Remote): * This role offers a 100% remote work environment, with hybrid options ...
Special Skills, Knowledge & Abilities * Strong attention to detail with good problem-solving skills ... Remote Department name: Integrative Learning and Life Design Personnel area: University Student ...
Special Skills, Knowledge & Abilities * Strong attention to detail with good problem-solving skills ... Remote Department name: Integrative Learning and Life Design Personnel area: University Student ...
Search our knowledge base. Review documentation. Collaborate with teammates. Use AI to research ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Search our knowledge base. Review documentation. Collaborate with teammates. Use AI to research ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Search our knowledge base. Review documentation. Collaborate with teammates. Use AI to research ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Search our knowledge base. Review documentation. Collaborate with teammates. Use AI to research ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
Contribute to internal knowledge base documentation, procedures, support guides, and training ... Support remote technicians by providing diagnostic instructions, guidance, and follow-through.
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
Contribute to internal knowledge base documentation, procedures, support guides, and training ... Support remote technicians by providing diagnostic instructions, guidance, and follow-through.
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
Contribute to internal knowledge base documentation, procedures, support guides, and training ... Support remote technicians by providing diagnostic instructions, guidance, and follow-through.
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
Contribute to internal knowledge base documentation, procedures, support guides, and training ... Support remote technicians by providing diagnostic instructions, guidance, and follow-through.
SharePoint Content Manager
Belcamp, MD · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0245754 Location: Belcamp,MD,US Share job via: Share SharePoint ... Knowledge of knowledge management systems tools and best practices * Ability to help others ...
SharePoint Content Manager
Belcamp, MD · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0245754 Location: Belcamp,MD,US Share job via: Share SharePoint ... Knowledge of knowledge management systems tools and best practices * Ability to help others ...
OpenText Content Server Developer
Rockville, MD · On-site +1
$86K - $198K/yr
Remote Work: Yes Job Number: R0244080 Location: Rockville,MD,US Share job via: Share OpenText ... You use your knowledge to write and optimize code that creates a bridge between pieces of software ...
OpenText Content Server Developer
Rockville, MD · On-site +1
$86K - $198K/yr
Remote Work: Yes Job Number: R0244080 Location: Rockville,MD,US Share job via: Share OpenText ... You use your knowledge to write and optimize code that creates a bridge between pieces of software ...
A proven track record of crafting compliant, compelling content for federal proposals tailored to ... Acrobat Knowledge of structured proposal processes and review cycles (e.g., Shipley Method or ...
A proven track record of crafting compliant, compelling content for federal proposals tailored to ... Acrobat Knowledge of structured proposal processes and review cycles (e.g., Shipley Method or ...
A proven track record of crafting compliant, compelling content for federal proposals tailored to ... Knowledge of structured proposal processes and review cycles (e.g., Shipley Method or equivalent)
A proven track record of crafting compliant, compelling content for federal proposals tailored to ... Knowledge of structured proposal processes and review cycles (e.g., Shipley Method or equivalent)
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Develop and maintain user-facing and internal knowledge base articles * Maintain inventory of IT ...
IT Service Delivery Manager - Tech Ops & Finance
Bowie, MD · On-site +1
$110K - $130K/yr
... content. Establishes lifecycle governance for knowledge articles (creation, approval, revision, retirement) and enforce ownership and review cadence. Ensures the Knowledge Base is accurate ...
IT Service Delivery Manager - Tech Ops & Finance
Bowie, MD · On-site +1
$110K - $130K/yr
... content. Establishes lifecycle governance for knowledge articles (creation, approval, revision, retirement) and enforce ownership and review cadence. Ensures the Knowledge Base is accurate ...
Executive Communications Content Creator and Storyteller
Bethesda, MD · On-site +1
$150K - $200K/yr
Remote Work: Hybrid Job Number: R0244356 Location: Bethesda,MD,US Share job via: Share Executive ... However, we want to ensure a fair candidate process based on your own skills and knowledge. As part ...
Executive Communications Content Creator and Storyteller
Bethesda, MD · On-site +1
$150K - $200K/yr
Remote Work: Hybrid Job Number: R0244356 Location: Bethesda,MD,US Share job via: Share Executive ... However, we want to ensure a fair candidate process based on your own skills and knowledge. As part ...
Remote Knowledge Base Content information
What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?
| Aspect | Remote Knowledge Base Content | Remote Technical Writer |
|---|---|---|
| Credentials | Basic writing skills, familiarity with knowledge management tools | Technical writing certifications, strong writing and editing skills |
| Work Environment | Collaborates with support teams, uses content management systems | Works closely with engineers, product teams, and subject matter experts |
| Industry Usage | Common in customer support, SaaS, and tech companies | Prevalent in software, hardware, and technical industries |
| Search & Comparison Intent | Understanding roles related to content creation for knowledge bases | Comparing technical writing roles in remote settings |
Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.
What are popular job titles related to Remote Knowledge Base Content jobs in Maryland?
For Remote Knowledge Base Content jobs in Maryland, the most frequently searched job titles are:
- Insurance Writer Remote
- Remote Work From Home Track Trace
- Remote No Experience Japanese Translator
- Home Based Dk Consulting
- Remote No Experience Vietnamese Translator
- Remote Knowledge Base Writer
- Remote Military Exercise Planner
- Remote Knowledge Manager
- Remote No Experience Chemist
- Remote Technical Writer Internship
What job categories do people searching Remote Knowledge Base Content jobs in Maryland look for?
The top searched job categories for Remote Knowledge Base Content jobs in Maryland are:
What cities in Maryland are hiring for Remote Knowledge Base Content jobs?
Cities in Maryland with the most Remote Knowledge Base Content job openings:
Marketplace Domain Subject Matter Expert (SME)
Baltimore, MD • On-site, Remote
Full-time
Re-posted 7 days ago
Job description
CWS is pursuing the CMS Marketplace Service Desk (MSD) opportunity. The MSD supports the Center for Consumer Information and Insurance Oversight (CCIIO) by providing technical assistance to issuers, agents and brokers, Application Development Organizations (ADOs), state agencies, and other Affordable Care Act (ACA) Marketplace stakeholders.
The Marketplace Domain SME is a key position responsible for providing deep subject matter expertise in the ACA Health Insurance Marketplace, Qualified Health Plan (QHP) certification, and CCIIO program operations. This individual will serve as the resident domain authority for our MSD team - ensuring service desk operations, knowledge management content, training curricula, and stakeholder communications reflect accurate, current Marketplace policy and regulatory knowledge.
Key Tasks & Responsibilities
Marketplace Domain Expertise and Advisory
Knowledge Management
Training and Staff Development
Stakeholder and Account Management Support
Education & Experience
Education
Experience
Technical Knowledge
Preferred Qualifications
Certifications
Security Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
$145,000 - $205,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Marketplace Domain SME is a key position responsible for providing deep subject matter expertise in the ACA Health Insurance Marketplace, Qualified Health Plan (QHP) certification, and CCIIO program operations. This individual will serve as the resident domain authority for our MSD team - ensuring service desk operations, knowledge management content, training curricula, and stakeholder communications reflect accurate, current Marketplace policy and regulatory knowledge.
Key Tasks & Responsibilities
Marketplace Domain Expertise and Advisory
- Serve as the MSD team's primary subject matter authority on ACA/ Patient Protection and ACA (PPACA) policy, regulation, and CCIIO program operations
- Monitor and interpret annual Notice of Benefit and Payment Parameters (NBPP), plan year guidance, and CCIIO policy updates; brief operations staff on changes affecting MSD scope
- Provide expert guidance on QHP certification cycle requirements, issuer obligations, and CMS-issuer relationship management
- Support Tier 2 and Tier 3 escalation resolution for complex policy, regulatory, and plan management inquiries
Knowledge Management
- Lead development and maintenance of the MSD knowledge base, ensuring accuracy and currency of articles and related materials
- Author and review Tier 1-3 resolution guides, Standard Operating Procedures (SOP), and escalation playbooks for Marketplace-specific issue categories
- Ensure knowledge base content reflects current plan year policies, system changes, and issuer/agent-broker guidance
- Coordinate with AI/automation tools team to ensure triage bots and self-service content accurately reflect current Marketplace guidance
Training and Staff Development
- Design and deliver Marketplace domain training and mentorship for MSD Customer Service Representatives and Senior Analysts onboarding and annually for plan year refreshers and surge-readiness training materials
Stakeholder and Account Management Support
- Support Account Manager in issuer communications, onboarding, and annual QHP certification cycle outreach
- Contribute domain expertise to CMS-facing deliverables including monthly reports, escalation summaries, and continuous improvement recommendations
- Assist in preparing CMS briefings on Marketplace issue trends, emerging policy questions, and stakeholder feedback patterns
Education & Experience
Education
- Bachelor's degree required in health policy, public administration, public health, business administration, information technology, or a related field
Experience
- Minimum 5 years of direct experience supporting CMS CCIIO Marketplace operations, QHP certification, issuer relations, or ACA plan management
- Direct experience on the CMS Marketplace Service Desk (MSD) or a closely adjacent CCIIO program
- Demonstrated expertise in QHP certification processes, including HIOS/MPMS submission workflows, plan management requirements, and issuer compliance obligations
- Experience developing or maintaining knowledge management content, SOPs, or training materials in a federal help desk or program support environment
- Excellent written and verbal communication skills; experience preparing federal deliverables, briefings, or policy documents
Technical Knowledge
- In-depth knowledge of HIOS (Health Insurance Oversight System), MPMS (Marketplace Plan Management System), and/or SERFF as used in the QHP certification process
- Familiarity with CMS Marketplace Quality Initiatives: Quality Rating System (QRS), QHP Enrollee Survey, and Quality Improvement Strategy (QIS)
- Working knowledge of ACA/PPACA statute, associated federal regulations, and annual CCIIO guidance documents
- Understanding of CCIIO stakeholder ecosystem
Preferred Qualifications
- Prior key personnel designation on a CMS or federal health IT service desk contract
- Experience with ITSM platforms (ServiceNow or equivalent) in a federal service desk environment
- Experience with AI-assisted knowledge management tools or chatbot/virtual agent content development
- Established relationships within the CCIIO/Marketplace contractor or federal program community
Certifications
- PMP, ITIL Foundation, or equivalent project/service management certification preferred
Security Clearance
- Must be able to obtain a federal Public Trust, Moderate Background Investigation (MBI), or higher clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD)
- Ability to work Eastern Time Zone hours, including flexible scheduling during open enrollment surge periods (October-January)
- Potential travel for meetings to locations throughout Baltimore, MD and/or Washington, DC areas
$145,000 - $205,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Computer World Services
Sourced by ZipRecruiter
Industry
It services and software development
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US