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Remote Knowledge Base Writer Jobs in Maryland (NOW HIRING)

eSimplicity

Senior Proposal Writer

Columbia, MD · Remote

$101K - $150K/yr

Strong knowledge of technical writing and editing best practices, working in a remote environment. * Exceptional organizational and time management skills. Ability to successfully work (in a lead or ...

Motorola

$55K - $65K/yr

Target Base Salary Range: $55,000 - $65,000 USD Consistent with Motorola Solutions values and ... Pay within this range varies and depends on job-related knowledge, skills, and experience. The ...

CareFirst

Clinical Appeals Nurse (Remote)

Baltimore, MD · Remote

Maintains a ready command of a continuously expanding knowledge base of current medical practices ... Excellent verbal and written communication skills, strong listening skills, critical thinking and ...

Nordic

$39.75 - $53/hr

This role ensures service desk and remote services staff are technically proficient, process ... with knowledge base creation and maintenance as necessary * Collaborate with QA, Service Desk ...

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are the most commonly searched types of Knowledge Base Writer jobs in Maryland? The most popular types of Knowledge Base Writer jobs in Maryland are:
What are popular job titles related to Remote Knowledge Base Writer jobs in Maryland? For Remote Knowledge Base Writer jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Maryland look for? The top searched job categories for Remote Knowledge Base Writer jobs in Maryland are:
What cities in Maryland are hiring for Remote Knowledge Base Writer jobs? Cities in Maryland with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you

Technical Writer - Remote (DC, MD, VA Locals Only)

Swingtech Consulting, Inc.

Greenbelt, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.
Swingtech Consulting, Inc. is seeking a Technical Writer to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.
This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation.
Key Responsibilities
  • Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
  • Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
  • Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
  • Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
  • Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
  • Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
  • Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
  • Track edits, stakeholder comments, revisions, approvals, and document status through completion
  • Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
  • Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
  • Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
  • Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices

Minimum Qualifications
  • Bachelor's degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered
  • At least 3 years of experience in technical writing, documentation development, content editing, reporting, or related documentation work
  • Experience developing technical, operational, training, user support, or process documentation
  • Strong writing, editing, formatting, proofreading, and document organization skills
  • Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation
  • Familiarity with document control, templates, style guides, version management, and review cycles
  • Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards
  • Strong attention to detail and ability to manage multiple documentation tasks and deadlines
  • Strong written and verbal communication skills
  • Ability to work independently and collaboratively in a remote environment

Preferred Qualifications
  • Experience supporting federal, healthcare, IT, training, or learning management programs
  • Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products
  • Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes
  • Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management
  • Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments
  • Experience working with collaborative document repositories, project tracking tools, or content management workflows
  • Experience with using artificial intelligence to improve task efficiency is a plus

Summary of Benefits
  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with - 3 options (HSA with $600 Employer Contribution).
  • Dental Insurance with no age limit orthodonture.
  • Vision Insurance through EyeMed in and out of network coverage.
  • Short Term and Long-Term Disability coverage with 100% premium support,
  • Life insurance and AD&D with 100% premium support
  • Supplemental Life Insurance
  • Critical Care and Accident Insurance availability
  • Pet Insurance through Nationwide
  • Employee Assistance Program
  • 401k with enrollment from day one. 4% deferral by company.
  • $1500 Annual Training Budget
  • $1500 Referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

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