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Remote Knowledge Base Writer Jobs in Silver Spring, MD

YO AI Labs

Medical Writer - Remote

Washington, DC · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... TFL Analysis * eCTD Knowledge * Strong Written Communication & Collaboration Qualifications * 5+ ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Contribute to and maintain a knowledge base of common issues and solutions. Required qualifications ... Excellent written and verbal communication skills, as well as strong interpersonal skills. • ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site

Creating and maintaining documentation, knowledge base articles, and FAQs to help users and ... Excellent written and verbal communication skills to effectively interact with users and document ...

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Remote Knowledge Base Writer information

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$12

$25

$43

How much do remote knowledge base writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote knowledge base writer in Silver Spring, MD is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.85 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in Silver Spring, MD?

For Remote Knowledge Base Writer jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Silver Spring, MD look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Knowledge Base Writer jobs?

Cities near Silver Spring, MD with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Silver Spring, MD as of August 2026, with employment types broken down into 71% Full Time, and 29% Temporary. Highlights an 100% Remote job distribution, with an average salary of $52,226 per year, or $25.1 per hour.

Knowledge Manager Contact Center

SYS Integration

Washington, DC • Remote

Full-time

Re-posted 3 days ago

Job description

Location: Remote

Knowledge Manager Contact Center

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Knowledge Manager Contact Center to support a governmentcontracted contact center by developing, maintaining, and managing all program content used by customer service staff. This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. The Content Manager ensures content accuracy, consistency, and alignment with program requirements and serves as a key liaison with government leadership and subject matter experts.

Key Responsibilities:

Content Development & Management

  • Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
  • Oversee content data entry, formatting, and design to ensure clarity and usability for contact center staff.
  • Manage daily escalations, research requests, and special contentrelated projects.
  • Analyze existing processes and recommend improvements to content structure and program workflows.

Stakeholder Coordination

  • Provide supervisory oversight and support to content team members.
  • Collaborate with government Subject Matter Experts, management, and executive staff to review issues, present solutions, and ensure content accuracy.
  • Support the Federal Program Director and COR with communications related to emerging issues, scheduling needs, and new or upcoming content.
  • Participate in meetings to support consistent internal branding and messaging across the contact center.

Operational Support

  • Conduct research and analysis to support new program processes and content enhancements.
  • Ensure content aligns with operational needs and supports highquality customer service delivery.
  • Assist with contact center operational activities as needed.

Qualifications:

  • Experience in content management, knowledge management, or documentation development.
  • Strong writing, editing, and content design skills.
  • Ability to analyze processes and recommend improvements.
  • Experience working with government programs or in a contact center environment is preferred.
  • Strong communication and stakeholdermanagement skills.
  • Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply