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Remote Knowledge Base Content Jobs in North Carolina

Content Specialist

Charlotte, NC · On-site +1

$60K/yr

About the Job We're hiring a Content Specialist to plan, write, and sharpen the content that ... Starting at $60k Base + Bonus Location: Remote Supervisory responsibilities : None Notice

Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

Senior Creative Strategist, Performance Advertising Compensation: $75,000-$105,000 base, based on ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

Sr. Associate Technical Writer

Concord, NC · On-site +1

$61K - $102K/yr

Experience developing release notes, online help content, knowledge base articles, or implementation documentation. * Exposure to instructional design, training content development, or learning ...

Sr. Associate Technical Writer

Concord, NC · On-site +1

$61K - $102K/yr

Experience developing release notes, online help content, knowledge base articles, or implementation documentation. * Exposure to instructional design, training content development, or learning ...

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Showing results 1-20

Remote Knowledge Base Content information

What is the difference between Remote Knowledge Base Content vs Remote Technical Writer?

AspectRemote Knowledge Base ContentRemote Technical Writer
CredentialsBasic writing skills, familiarity with knowledge management toolsTechnical writing certifications, strong writing and editing skills
Work EnvironmentCollaborates with support teams, uses content management systemsWorks closely with engineers, product teams, and subject matter experts
Industry UsageCommon in customer support, SaaS, and tech companiesPrevalent in software, hardware, and technical industries
Search & Comparison IntentUnderstanding roles related to content creation for knowledge basesComparing technical writing roles in remote settings

Remote Knowledge Base Content specialists focus on creating and maintaining user-friendly support articles, often with less emphasis on technical detail. Remote Technical Writers produce detailed technical documentation, manuals, and specifications, requiring more specialized technical skills. Both roles are vital in tech industries but differ mainly in scope and technical depth.

What cities in North Carolina are hiring for Remote Knowledge Base Content jobs?

Cities in North Carolina with the most Remote Knowledge Base Content job openings:

Infographic showing various Remote Knowledge Base Content job openings in North Carolina as of June 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Deployment Specialist (Propagation Modeling)

Raleigh, NC • Remote

STRIVE Recruitment
11 - 50 employees

$70K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 16 days ago


Job description

Deployment Specialist (Propagation Modeling) - Permanent 

United States (Remote, preferably in Eastern Time Zone)

Compensation: $70,000 - 80,000 base, commensurate with experience (plus variable compensation based on performance and a comprehensive benefits package)


ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Technology, Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients, from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.


THE ROLE

STRIVE Recruitment is proud to partner with a technology company that helps utilities modernize their distribution grids through smart grid data and analytics solutions to recruit for a Deployment Specialist (Propagation Modeling) based remotely in the United States, with a preference for candidates in Eastern or Central time zones. They offer an entrepreneurial, collaborative work environment centered on solving complex technical problems, backed by a competitive salary, performance-based variable compensation, and a generous benefits package including medical, dental, and vision coverage, flexible spending accounts, and paid time off.


The client is seeking a Deployment Specialist to join their Customer Experience team, reporting to the Supervisor of Pre-deployment and Sales Support. This role serves as the primary technical link between the Customer Experience and Sales teams, supporting the deployment, operation, maintenance, and troubleshooting of customer systems.

Key Responsibilities

  • Troubleshoot and resolve issues across embedded hardware/software, RF and IP communication networks, databases, Linux back-end systems, web front-ends, and service interfaces
  • Upgrade and patch core software on customer systems
  • Configure and maintain billing exports
  • Use RF propagation software to generate RF network designs
  • Use GIS software to produce maps and supporting materials
  • Support the pre-sales team with RFPs using generated network designs and maps
  • Monitor and support the rollout of new products in the field
  • Review, prioritize, and escalate open support cases as needed
  • Collaborate on developing and improving technical documentation, knowledge base content, and internal processes
  • Perform occasional scripting tasks to support operations
  • Travel to customer sites as needed for support work or training
  • Participate in an after-hours support rotation, approximately two weeks per quarter

Qualifications

  • Diploma in information technology or a related field
  • 4+ years of experience in a customer service or technical support role
  • Experience with Unix/Linux command line and shell scripting (primarily Bash)
  • Experience with GIS mapping software
  • Experience with RF propagation software (e.g., EDX Signal Pro)
  • Working knowledge of IP networking, including TCP/IP, FTP, SSH, and firewalls
  • Experience with virtual machine environments (VMware ESXi, Hyper-V)
  • Cloud hosting experience (e.g., Oracle Cloud Infrastructure, AWS)

Preferred Skills

  • Experience developing, maintaining, or updating in-house automation tooling
  • Familiarity with support ticketing/issue tracking systems
  • Experience with Salesforce
  • Strong analytical skills, with the ability to troubleshoot, debug, investigate, and clearly present findings

What Success Looks Like

  • Strong attention to detail and effective problem-solving in a fast-paced environment
  • Ability to work independently with initiative, flexibility, and sound judgment
  • Excellent organizational and multitasking skills in a high-volume environment
  • Strong collaborative, interpersonal, and communication skills, paired with a genuine desire to keep learning