Remote Knowledge Base Writer Jobs in North Carolina

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

McKesson Prescription Solutions is seeking a Technical Writer II to create and maintain customer-facing documentation that helps users successfully navigate pharmacy software products. This role partners closely with product, implementation, instructional design, and subject matter experts to transform complex technical information into clear, accurate, and easy-to-use content.

You'll develop user guides, release notes, knowledge articles, and other documentation supporting software releases while ensuring consistency with branding, style, and quality standards. The ideal candidate brings the ability to simplify complex technical information into user-friendly documentation. This position is ideal for a detail-oriented communicator who enjoys collaborating across teams and translating technical concepts for a broad audience.

What You'll Do

• Create, edit, and maintain user guides, release notes, online help content, and product documentation.
• Partner with subject matter experts, product teams, and instructional designers to gather information and document software functionality.
• Translate technical concepts into clear, concise content for technical and non-technical audiences.
• Manage multiple documentation projects and prioritize deliverables to meet release timelines.
• Participate in cross-functional meetings to identify documentation requirements, dependencies, and risks.

Basic Requirements

• Degree or equivalent and typically 4+ years of relevant experience
• Familiarity with Adobe Acrobat Pro or Adobe Creative Cloud.
• Strong experience in technical writing, technical communications, content development, or documentation creation.
• Experience creating end-user documentation, user guides, process documentation, or software-related content.
• Strong written and verbal communication skills.
• Experience collaborating with cross-functional stakeholders and subject matter experts.
• Ability to manage multiple priorities and meet deadlines.

Preferred Skills & Experience

• Experience documenting software products, SaaS platforms, healthcare technology, or pharmacy systems.
• Experience developing release notes, online help content, knowledge base articles, or implementation documentation.
• Exposure to instructional design, training content development, or learning materials.
• Experience using AI-enabled productivity tools such as Microsoft Copilot or Claude.
• Strong facilitation, meeting leadership, and stakeholder communication skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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