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Knowledge Base Content Manager Jobs in Chicago, IL

Cooper's Hawk

Brand Content Creator

Downers Grove, IL · On-site

$60K - $75K/yr

Provide light community management - monitoring comments and DMs, surfacing and escalating notable ... Platform fluency: deep working knowledge of Instagram, Facebook, and TikTok best practices - trends ...

Ripple

Content Marketing Manager

Chicago, IL · On-site

$132K - $165K/yr

Develop and manage multi-channel content programs including paid media content, landing pages ... IL Annual Base Salary Range $132,000-$165,000 USD WHO WE ARE: Do Your Best Work * The opportunity ...

seoClarity

Content Creator (Chicago-based)

Chicago, IL · On-site

$65K - $80K/yr

Working knowledge of SEO fundamentals, content optimization, content structure, and search ... Manage content calendars and publishing initiatives while balancing planned content with emerging ...

RLDatix

GTM Content Marketing Manager

Chicago, IL · Remote

GTM Content Marketing Manager US - Remote; Lehi preferred RLDatix is on a mission to transform care ... In-depth knowledge on how to personally create strong content across email, web, and social ...

RLDatix

GTM Content Marketing Manager

Chicago, IL · On-site

GTM Content Marketing Manager US - Remote; Lehi preferred RLDatix is on a mission to transform care ... In-depth knowledge on how to personally create strong content across email, web, and social ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Chicago, IL

Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for knowledge base content manager in Chicago, IL is $40.08, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $46.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Chicago, IL? The most popular types of Knowledge Base Content jobs in Chicago, IL are:
What are popular job titles related to Knowledge Base Content Manager jobs in Chicago, IL? For Knowledge Base Content Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Chicago, IL look for? The top searched job categories for Knowledge Base Content Manager jobs in Chicago, IL are:
Knowledge Base Content Manager jobs near you

Sr Content Marketing Mgr

RedSail Technologies, LLC

Oak Brook, IL • On-site

$100K - $120K/yr

Full-time

Posted 21 days ago

Job description

Senior Content Marketing Manager
Job Summary


The Senior Content Marketing Manager will lead the development, execution, and optimization of a strategic content marketing plan to drive brand awareness, thought leadership, customer engagement, and business growth across business verticals. This role will oversee the content strategy, manage a team of content contributors, and partner cross-functionally to produce high-quality, industry-leading content, including newsletters, webinars, emails, social media, paid advertisements, website copy, and more. The ideal candidate is a strategic leader, confident writer, and experienced people manager who can craft compelling narratives, guide team priorities, and report progress, performance, and recommendations to marketing leadership.

Key Duties
  • Own, develop, and manage the content marketing strategy to support overall marketing goals, ensuring alignment with brand positioning, business objectives, and leadership priorities.
  • Manage and mentor a small content team, providing direction, feedback, and support to ensure high-quality work and professional growth.
  • Write, edit, and oversee high-quality, engaging content that enhances brand awareness, establishes thought leadership, and supports lead generation and customer retention efforts.
  • Collaborate with product marketing and sales to develop go-to-market initiatives, including email/content calendars, battle cards, market intelligence analyses, and customer-facing collateral.
  • Utilize data and analytics to inform content strategy, measure performance, and optimize content marketing efforts for better engagement and conversion.
  • Work closely with the creative team to ensure brand consistency and compelling storytelling across all campaigns.
  • Collaborate with the digital marketing team to align content efforts with SEO, paid media, email marketing, and website strategy to maximize reach and impact.
Education/Training
  • Bachelor's degree in Journalism, Public Relations, Communications, or related field
Required Work Experience/Skills
  • 6+ years of experience in content marketing, preferably in B2B organizations, with demonstrated experience leading content strategy and managing a team.
  • Excellent writing portfolio and background
  • Experience owning and evolving a brand
  • Experience with Monday.com
  • Comfortable and confident working with senior leaders on time-sensitive corporate communications for customers and prospects
  • Excellent communication, collaboration, and leadership skills
  • Proven ability to lead, coach, and prioritize work for direct reports or cross-functional content contributors
  • Ability to manage multiple projects simultaneously and meet tight deadlines
  • Strong attention to detail and ability to maintain high-quality standards
Discretionary Judgment
  • Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
  • Use good judgment and possess ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines
  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equipment
  • Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment
  • Must have internet access
Safety to Self and Others
  • Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment.
Working Conditions/Hazards
  • Quiet working conditions are representative of those an employee encounters while performing the essential functions of this job
Compensation & Total Rewards
  • The anticipated base salary range for this position is $100,000-$120,000 annually. This position is also eligible for an annual target bonus of 4%. Actual compensation will be determined based on factors including relevant experience, skills, qualifications, and geographic location.
  • Benefits include paid time off, medical, dental, and vision insurance, a 401(k) with a 5% company match, a fitness bonus, professional development opportunities, and programs that support overall well-being.
Work Location
  • Hybrid at a RedSail Office

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