Chicago, IL · On-site
... knowledge base content. Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and ...
Chicago, IL · On-site
... knowledge base content. Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and ...
Chicago, IL · On-site
... knowledge base content. Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and ...
Chicago, IL · On-site
... knowledge base content. Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and ...
Maintain and update the technical knowledge base with common questions and solutions. * Assist with ... content.
Maintain and update the technical knowledge base with common questions and solutions. * Assist with ... content.
Identify gaps in the existing knowledge base content and curate targeted attorney contributions to address them. * Vet, plan, and execute KM innovation projects in alignment with firm goals, ensuring ...
New
Identify gaps in the existing knowledge base content and curate targeted attorney contributions to address them. * Vet, plan, and execute KM innovation projects in alignment with firm goals, ensuring ...
New
... knowledge-base of the practice as well as maintaining electronic database materials to support the ... Populate CRM system with content. * Maintenance of Resumes to support the Practice. * Re-message ...
... knowledge-base of the practice as well as maintaining electronic database materials to support the ... Populate CRM system with content. * Maintenance of Resumes to support the Practice. * Re-message ...
... knowledge-base of the practice as well as maintaining electronic database materials to support the ... Populate CRM system with content. * Maintenance of Resumes to support the Practice. * Re-message ...
... knowledge-base of the practice as well as maintaining electronic database materials to support the ... Populate CRM system with content. * Maintenance of Resumes to support the Practice. * Re-message ...
Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests. * Comfortable partnering ...
Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests. * Comfortable partnering ...
Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests. * Comfortable partnering ...
Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests. * Comfortable partnering ...
Virginia, IL · On-site
$90 - $120/hr
Create and maintain internal technical documentation and knowledge base content. * Identify process improvements to enhance efficiency and customer satisfaction. * Occasional overnight travel may be ...
Virginia, IL · On-site
$90 - $120/hr
Create and maintain internal technical documentation and knowledge base content. * Identify process improvements to enhance efficiency and customer satisfaction. * Occasional overnight travel may be ...
Chicago, IL · On-site
$90K - $120K/yr
... and knowledge base articles for practice technology platforms. * Assist with user training sessions for practice technology solutions, including preparation and delivery of training content.
Chicago, IL · On-site
$90K - $120K/yr
... and knowledge base articles for practice technology platforms. * Assist with user training sessions for practice technology solutions, including preparation and delivery of training content.
... assist with challenging product interchange requests. • Assist customers in selecting the ... Knowledge & Technical Content • Lead the development and maintenance of technical knowledge base ...
... assist with challenging product interchange requests. • Assist customers in selecting the ... Knowledge & Technical Content • Lead the development and maintenance of technical knowledge base ...
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Quick apply
Chicago, IL · On-site
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Mettawa, IL · On-site
Actively use AI tools (e.g., generative AI assistants, content drafting tools, QA automation) to ... Contribute to internal knowledge base documentation to support team scalability and onboarding.
Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids. * Use learning technologies and AI-enabled tools to improve ...
Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids. * Use learning technologies and AI-enabled tools to improve ...
Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids. * Use learning technologies and AI-enabled tools to improve ...
Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids. * Use learning technologies and AI-enabled tools to improve ...
Rock Island, IL · On-site
$82.66/hr
... improve content searchability and usability. * Assist others in moving documents from network ... of the knowledge base. * Use AI-assisted tools to help accelerate work. * Collaborate with ...
Rock Island, IL · On-site
$82.66/hr
... improve content searchability and usability. * Assist others in moving documents from network ... of the knowledge base. * Use AI-assisted tools to help accelerate work. * Collaborate with ...
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Full-time
This job post has expired today. Applications are no longer accepted.
The Service Center Representative I will actively listen and gather information to accurately respond to and resolve inquiries using standardized service center intake procedures, policies, knowledge management systems, and reference materials. Provide guidance to employees on locating relevant documentation via internal portals and websites. Accurately interpret and support system-wide initiatives and programs. Escalate inquiries to the appropriate team members based on complexity using case management and call transfer protocols.
Ensure compliance with data administration rules, security standards, and functional policies and procedures. Support activities related to data definition and classification in accordance with organizational policy. Collaborate with team members to foster a positive and productive work environment. Follow all service center policies, processes, and training requirements. Prioritize tasks to meet defined Service Level Agreements (SLAs). Identify opportunities to improve and update knowledge base content.
Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and testing as needed, including extended hours when required. Skills and Requirements Strong communication skills are crucial; must have solid customer service experience. Ability to handle Epic-related calls. General IT support experience. Intake and ticket tracking. Ability to follow an established knowledge base. Clear documentation of issues. Support intake and tracking processes.
Sourced by ZipRecruiter
Recruiting and staffing services
201 - 500 Employees
Oak Brook, IL, US
2002
