ZipRecruiter

Log In

1

Internship Knowledge Base Content Jobs in Washington

AAC

Technical Writer

Vienna, VA · On-site

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

American Addiction Centers

Technical Writer

Vienna, VA · On-site

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

AAC Inc

Technical Writer

Washington, DC

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

next page

Showing results 1-20

All JobsKnowledge Base Content JobsInternship Knowledge Base Content JobsInternship Knowledge Base Content Jobs in Washington

Internship Knowledge Base Content information

What is the difference between Internship Knowledge Base Content vs Data Analyst?

AspectInternship Knowledge Base ContentData Analyst
Required CredentialsTypically pursuing or recent graduate, some familiarity with industry toolsBachelor's degree in related field, certifications like SQL, Excel, or Tableau often preferred
Work EnvironmentInternship setting, often in office or remote, supervised by team membersProfessional office environment, collaborative teams, often full-time
Employer & Industry UsageUsed by companies to onboard interns, provide training resources, and document knowledgeUsed by organizations for data analysis, reporting, and decision-making processes

The main difference is that Internship Knowledge Base Content focuses on training and onboarding interns with foundational information, while Data Analysts use detailed data tools and analysis skills to interpret data and support business decisions.

What are the most commonly searched types of Knowledge Base Content jobs in Washington? The most popular types of Knowledge Base Content jobs in Washington are:
Internship Knowledge Base Content jobs near you
Remote Content Research Manager ( Call Center)

Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • On-site, Remote

Full-time

Posted 27 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.
Duties:
• Lead the research, development, organization, and maintenance of knowledge base content.
• Supervise Content Research Analysts and assign daily work activities.
• Review customer escalations and coordinate research efforts to resolve complex inquiries
• Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.
• Analyze customer trends and recommend improvements to content, workflows, and business processes.
• Collaborate with subject matter experts to validate and improve customer-facing information.
• Perform additional duties as assigned
Requirements
  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Apply