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Knowledge Base Content Manager Jobs in Washington

MSD

Scientific Content Manager

Rockville, MD · On-site

$78K - $116K/yr

KNOWLEDGE, SKILLS AND ABILITIES: • Proven ability to write clear, accurate, and compelling ... COMPENSATION SUMMARY The annual base salary for this position ranges from $78,100. to $116,200.

Saic

Front Office Content Manager

Chantilly, VA · On-site

$120 - $160/hr

As a member of the Front Office Team, they will be responsible for creating, publishing and managing content to: capture the impact of ongoing research and development activities; support knowledge ...

GTMR, Inc.

Information & Content Manager

Arlington, VA · On-site

$145 - $155/hr

Bachelor's degree in Information Systems, Knowledge Management, Business, or related field ... content workflows, structured digital workspaces, version control, naming conventions, and SOPs.

JLL

Commute Content Manager

Arlington, VA · On-site

As the Commute Content Manager, you will develop, maintain, and optimize content across GREF ... Program Knowledge & Ticketing Support * Maintain a working understanding of all commute programs ...

SAIC

Front Office Web Content Manager

Chantilly, VA · On-site

$120K - $160K/yr

Supporting the design, development, and implementation of various software solutions for content/knowledge management. Qualifications Required Qualifications: * Must have an active TS/SCI clearance ...

SAIC

Front Office Content Manager

Chantilly, VA · On-site

$120K - $160K/yr

Supporting the design, development, and implementation of various software solutions for content/knowledge management. Qualifications Required Qualifications: * Must have an active TS/SCI clearance ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Washington?

The most popular types of Knowledge Base Content jobs in Washington are:

What are popular job titles related to Knowledge Base Content Manager jobs in Washington?

For Knowledge Base Content Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Washington look for?

The top searched job categories for Knowledge Base Content Manager jobs in Washington are:

What cities in Washington are hiring for Knowledge Base Content Manager jobs?

Cities in Washington with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.
Duties:
• Lead the research, development, organization, and maintenance of knowledge base content.
• Supervise Content Research Analysts and assign daily work activities.
• Review customer escalations and coordinate research efforts to resolve complex inquiries
• Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.
• Analyze customer trends and recommend improvements to content, workflows, and business processes.
• Collaborate with subject matter experts to validate and improve customer-facing information.
• Perform additional duties as assigned
Requirements
  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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