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Knowledge Base Content Manager Jobs in Washington

Castellum Inc

Information & Content Manager

Arlington, VA · On-site

$145K - $155K/yr

Target Fill Date: 20 August JOB SUMMARY Corvus Consulting, LLC is seeking an Information & Content Manager (ICM) to serve as the primary process facilitator and provide dedicated knowledge-management ...

Socket.dev

Information & Content Manager

Arlington, VA · On-site

$120 - $165/hr

JOB SUMMARY Corvus Consulting, LLC is seeking an Information & Content Manager (ICM) to serve as the primary process facilitator and provide dedicated knowledge-management and hands-on SharePoint ...

Mondo

Content Writer

Centreville, VA · Remote

$35 - $41/hr

... management platforms. * Experience with large-scale content or knowledge base migrations ... Experience using Claude or other AI tools within technical writing or documentation workflows.

AAC

Technical Writer

Vienna, VA · On-site

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

Base-2 Solutions, LLC

Knowledge Manager

Reston, VA · On-site

Yes Position Summary Base-2 Solutions is seeking a Knowledge Manager to support information sharing ... This role supports analysts and organizations by managing content, records, and knowledge ...

SAIC

Front Office Web Content Manager

Chantilly, VA · On-site

$120K - $160K/yr

As a member of the Front Office Team, they will be responsible for creating, publishing and managing content to: capture the impact of ongoing research and development activities; support knowledge ...

kgs

ITSM Knowledge Manager

Washington, DC

Experience conducting knowledge base audits, gap analyses, and content quality assessments, with ... Experience developing knowledge management governance frameworks, including contribution policies ...

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

Experience conducting knowledge base audits, gap analyses, and content quality assessments, with ... Experience developing knowledge management governance frameworks, including contribution policies ...

kgs

ITSM Knowledge Manager

Washington, DC

Experience conducting knowledge base audits, gap analyses, and content quality assessments, with ... Experience developing knowledge management governance frameworks, including contribution policies ...

GDIT

Knowledge Manager

Falls Church, VA · On-site

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge ... Establish and enforce knowledge governance standards, including content creation, review cycles ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Washington?

The most popular types of Knowledge Base Content jobs in Washington are:

What are popular job titles related to Knowledge Base Content Manager jobs in Washington?

For Knowledge Base Content Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Washington look for?

The top searched job categories for Knowledge Base Content Manager jobs in Washington are:

What cities in Washington are hiring for Knowledge Base Content Manager jobs?

Cities in Washington with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

ServiceNow Knowledge Management

System One Holdings, LLC

Washington, DC • On-site

$64.39/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Job Title: ServiceNow Knowledge Management
Type: 9-month Contract
Compensation: $64.39 per hour
Work Model: Hybrid
ServiceNow Knowledge Management Consultant
We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners.
This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement.
Responsibilities
  • Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment.
  • Create, organize, and maintain documentation that supports internal users and external plan partners.
  • Migrate existing content into ServiceNow and develop new knowledge content as needed.
  • Establish knowledge management standards, templates, workflows, and governance processes.
  • Define content ownership, review cycles, and ongoing maintenance practices.
  • Create and organize repositories and structures to support knowledge accessibility and usability.
  • Support ServiceNow Knowledge Management module configurations and related customizations.
  • Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume.
  • Develop documentation to support business processes being consolidated into ServiceNow.
  • Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices.
  • Communicate processes, recommendations, and progress updates to leadership and key stakeholders.
  • Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible.
  • Track the effectiveness of knowledge management initiatives and recommend continuous improvements.

Required Qualifications
  • Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience.
  • 5+ years of ServiceNow experience.
  • Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality.
  • Experience establishing and managing knowledge management frameworks, processes, and governance.
  • Experience creating content standards, templates, workflows, and review processes.
  • Strong technical content management and documentation skills.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work independently while collaborating across multiple teams and levels of the organization.

Preferred Qualifications
  • Knowledge Management Institute (KMI) certifications or other knowledge management certifications.
  • ServiceNow certifications.
  • Experience implementing or maturing enterprise knowledge management programs.
  • Human-centered design, customer experience, product strategy, or process improvement experience.
  • Healthcare industry experience is welcome but not required.

Environment
  • ServiceNow is a relatively new platform within the organization.
  • Several processes and tools are being consolidated into ServiceNow.
  • The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time.
  • Opportunity to establish and influence long-term knowledge management practices within the organization.

What Success Looks Like
The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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