Knowledge Base Content Jobs (NOW HIRING)

SnapStream is a media monitoring, recording, and clipping platform for businesses working with live TV and streaming video. We help organizations harness the power of moments to better connect with their audiences and drive real impact. SnapStream makes it easy for teams across news, sports, entertainment, advocacy, government and corporate communications to quickly find and share video moments, power persuasive storytelling, increase engagement and accelerate rapid response. That's why customers like Politico, The Daily Show, Buzzfeed and The White House love us.

Our core values serve as our operating system at SnapStream. They shape how we work, who we hire, and why we win. The SnapStream Way is to:

• Be Curious - cultivate a culture of learning & continuous improvement
• Walk in the Customer's Shoes - spend time deeply understanding our customers so you can see the world through their eyes
• Experiment without Fear - experiment boldly and be unafraid to change your thinking along the way
• Be an Owner - have a sense of personal responsibility, sweat the details, and think long term
• Enjoy the Journey...Together - work as one team by respecting, inspiring, and uplifting others

SnapStream is seeking a Content Delivery Specialist to join our team. This is an on-site role based in our office, as part of the job includes hands-on work at our data facilities. You'll be the driving force behind content acquisition at scale, serving as our go-to expert on sourcing and delivery. You'll also act as the initial point of contact for our Operations team on content and delivery related questions.

Requirements

• Detail oriented and adaptable, with the ability to thrive as a fast learner in a dynamic, lightly structured environment
• Excellent written and verbal communication skills with customers and team members at all levels
• Experience providing technical support, customer success, or a similar customer-facing technical role
• Comfortable working in Windows and virtual machine environments
• Experience with cloud and streaming related products; video streaming technology experience is a strong plus
• Experience with content scheduling, ingest, delivery, and metadata insertion/editing is a plus
• Familiarity with data centers, hardware, and network cabling is a plus
• Proven ability to follow and improve technical processes
• Ability to produce analytical reports on acquisition and support team activities
• This role requires working late afternoons, evenings, and weekends, as live content capture often happens outside standard business hours

• Serve as the initial point of contact for Operations on customer incidents, problems, and questions, related to content delivery.
• Own end-to-end source and content acquisition requests, partnering directly with customers to understand their needs and deliver fast, accurate service
• Schedule, ingest, and deliver content on time and to spec, coordinating across sources and systems to keep the pipeline moving
• Insert and edit metadata to ensure content is accurate, searchable, and ready for customer use
• Analyze acquisition trends and metrics to identify opportunities to improve speed, accuracy, and process
• Proactively author and maintain knowledge base content such as FAQs, self-help guides for internal teams
• Escalate issues to our technology teams with clear detail, and contribute product improvement ideas and customer feature requests
• Work effectively and self-manage within a remote team environment, prioritizing time and tasks independently
• Serve as remote hands for our Operations Engineers at our data facilities, assisting with hardware, cabling, and equipment tasks as needed
• Maintain availability during evenings and weekends as needed to deliver acquisition requests on customer timelines

The base salary range for this role is $45,000-$65,000, depending on experience, skills, and qualifications. Final offers are determined individually and may vary based on relevant experience. This range reflects base salary only and does not include the value of benefits or other incentives.

Benefits

We know you're looking for more than just a job. At SnapStream, we invest in our people by offering a comprehensive benefits package and meaningful opportunities for growth.

• Learn from and collaborate with a talented, focused team
• Be part of building something meaningful with real impact
• Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
• Paid time off and paid parental leave to support work-life balance
• 401(k) retirement plan with company matching
• Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed

SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.