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Knowledge Base Content Jobs (NOW HIRING)

Playbook

Technical Writer

Hoboken, NJ · On-site

Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...

Aquent

Knowledge Architect

Chandler, AZ · On-site +1

$38 - $40/hr

... knowledge base, ensuring our intelligent systems deliver accurate, accessible, and high-quality ... Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational ...

Amwins

HR Shared Services Manager

Charlotte, NC

Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...

4pconsultinginc

Technical Writer 1

Birmingham, AL · On-site

Write, edit, and review technical documentation, user guides, and knowledge base content for internal software applications and analytics dashboards. * Content Management: Maintain and update ...

Amwins

HR Shared Services Manager

Charlotte, NC · On-site

Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...

Avive

Technical Customer Support Manager

Brisbane, CA · On-site

Build and manage Help Center and knowledge base content to improve self-service and internal support * Collaborate with Finance, Business Operations, and Marketing to improve end-to-end customer ...

Revenova LLC

Technical Writer I

Chicago, IL · On-site

$55K - $60K/yr

Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the development, maintenance, and publication of technical documentation and knowledge base content

Honeywell

Advanced Application Engineer

Fort Mill, SC · On-site

Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known ...

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$29.5K

$116.6K

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How much do knowledge base content jobs pay per year?

As of Jun 5, 2026, the average yearly pay for knowledge base content in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a Knowledge Base Content job?

A Knowledge Base Content job involves creating, organizing, and maintaining informational resources that help users find answers to common questions. This role typically includes writing and editing articles, FAQs, and troubleshooting guides to improve user experience and reduce customer support inquiries. It requires strong writing skills, technical proficiency, and the ability to structure content for easy navigation. Knowledge Base Content specialists work closely with product, support, and documentation teams to ensure accuracy and relevance.

What are the key skills and qualifications needed to thrive in the Knowledge Base Content position, and why are they important?

To excel in a Knowledge Base Content role, you need strong writing, editing, and research abilities, usually supported by experience in technical documentation or content management. Familiarity with content management systems (CMS), knowledge base software (such as Zendesk or Confluence), and basic HTML is often expected. Attention to detail, organizational skills, and the ability to communicate complex information simply are key soft skills in this position. These skills ensure the creation of accurate, accessible resources that effectively support both internal teams and customers.

What are some common challenges faced in a Knowledge Base Content role?

A primary challenge in a Knowledge Base Content role is translating complex technical information into clear, concise articles that are easily understood by users of varying expertise. You'll need to regularly collaborate with subject matter experts, support teams, and product managers to keep documentation accurate and up to date. Prioritizing and organizing large volumes of content while maintaining consistency and adhering to style guides can also be demanding. However, overcoming these challenges is rewarding, as it directly improves user experience and empowers others within the organization.
More about Knowledge Base Content jobs
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What job categories do people searching Knowledge Base Content jobs look for? The top searched job categories for Knowledge Base Content jobs are:
Knowledge Base Content jobs near you
Infographic showing various Knowledge Base Content job openings in the United States as of May 2026, with employment types broken down into 48% Full Time, 33% Part Time, 4% Temporary, 11% Contract, and 4% Nights. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $116,615 per year, or $56.1 per hour.
Technical Writer

Technical Writer

Playbook

Hoboken, NJ • On-site

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Company Mission

At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world. 

We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.


About the Role

Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS serving small sports, fitness, and activity organizations. Additionally, the ideal candidate will help with internal technical documentation and the documentation of developer requirements in Jira. We are seeking an experienced technical writer who is passionate about our mission with strong attention to detail and a track record of efficiently delivering exceptional knowledge base content.  It's a bonus if you have experience being part of scrum processes and are able to provide references who can confirm that you write incredibly clear and comprehensive Jira tickets.

Tasks, Duties, Responsibilities

  • Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles.
  • Communicate complex technical details to audiences of highly variable skill levels.
  • Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets.
  • Assist in creation of onboarding guides (userpilot/appcues).
  • Knowledge, Skills, Competencies
  • Experience in planning, leading, directing, and managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build out and upkeep
  • Strong ability and proficiency writing and communicating with the english language.
  • Familiarity with using front-end online publishing languages including HTML, CSS, AWS preferred.
  • Familiarity with using back-end online publishing languages including python, experience with django preferred but not required
  • Knowledge of UI/UX terminology.
  • Ability to work independently and collaboratively in a fast-paced team environment.

Benefits

  • 401(k) and 401(k) matching
  • Paid Time Off
  • Health Reimbursement Account (HRA)
  • Paid Travel Opportunities


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