Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
Duties: • Lead the research, development, organization, and maintenance of knowledge base content. • Supervise Content Research Analysts and assign daily work activities. • Review customer ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
Lead the research, development, organization, and maintenance of knowledge base content. Supervise Content Research Analysts and assign daily work activities. Review customer escalations and ...
This position will assist in determining which scripts (knowledge articles) need revisions and/or ... Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build ...
This position will assist in determining which scripts (knowledge articles) need revisions and/or ... Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build ...
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
Quick apply
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
Technology Analyst - US Navy
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
Arlington, VA · On-site
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
Arlington, VA · On-site
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
IT Service Desk/Knowledge Base Manager IV
Fort Belvoir, VA · On-site
$60K - $70K/yr
The IT Service Desk/Knowledge Base Manager IVprovides intermediate help desk support, acts as the ... * Assist users with CAC pin resets and support in-processing and out-processing of employees.
New
IT Service Desk/Knowledge Base Manager IV
Fort Belvoir, VA · On-site
$60K - $70K/yr
The IT Service Desk/Knowledge Base Manager IVprovides intermediate help desk support, acts as the ... * Assist users with CAC pin resets and support in-processing and out-processing of employees.
New
Technical Writer with Security Clearance
Springfield, VA · On-site
$100K - $115K/yr
Develop, edit, and maintain technical documentation including system manuals, SOPs, reports, and knowledge base content * Translate complex technical, cybersecurity, and IT concepts into clear, user ...
New
Technical Writer with Security Clearance
Springfield, VA · On-site
$100K - $115K/yr
Develop, edit, and maintain technical documentation including system manuals, SOPs, reports, and knowledge base content * Translate complex technical, cybersecurity, and IT concepts into clear, user ...
New
Knowledge Manager
Reston, VA · On-site
Yes Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic ... This role supports analysts and organizations by managing content, records, and knowledge ...
Knowledge Manager
Reston, VA · On-site
Yes Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic ... This role supports analysts and organizations by managing content, records, and knowledge ...
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Quick apply
Collaboration & Content Creation * Work closely with Subject Matter Experts (SMEs) in IT engineer ... base artifacts. * Train and guide SMEs and other proposal contributors on best practices for ...
Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling ... Improve SOPs, workflows, documentation, and knowledge base content. * Participate in global ...
Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling ... Improve SOPs, workflows, documentation, and knowledge base content. * Participate in global ...
Content Editor
Arlington, VA · On-site
$50K - $100K/yr
Summary: The Content Editor will assist in editing and refining instructional content ... Knowledge & Skills: * Strong editing and proofreading skills. * Ability to work effectively in a ...
Content Editor
Arlington, VA · On-site
$50K - $100K/yr
Summary: The Content Editor will assist in editing and refining instructional content ... Knowledge & Skills: * Strong editing and proofreading skills. * Ability to work effectively in a ...
Content Editor
$50K - $100K/hr
Summary: The Content Editor will assist in editing and refining instructional content ... Knowledge amp; Skills: * Strong editing and proofreading skills. * Ability to work effectively in a ...
Content Editor
$50K - $100K/hr
Summary: The Content Editor will assist in editing and refining instructional content ... Knowledge amp; Skills: * Strong editing and proofreading skills. * Ability to work effectively in a ...
Help Desk Analyst - U.S. Citizenship Required
Fairfax, VA · On-site
$21 - $28.50/hr
... new Knowledge Base content and related documentation. • Support change and configuration ... Your message will be routed to the appropriate recruiter who will assist you. Please note, this ...
New
Help Desk Analyst - U.S. Citizenship Required
Fairfax, VA · On-site
$21 - $28.50/hr
... new Knowledge Base content and related documentation. • Support change and configuration ... Your message will be routed to the appropriate recruiter who will assist you. Please note, this ...
New
Develop and maintain knowledge base content and self-service resources to improve efficiency Customer Experience * Promote a high level of customer satisfaction through effective communication and ...
Develop and maintain knowledge base content and self-service resources to improve efficiency Customer Experience * Promote a high level of customer satisfaction through effective communication and ...
IT Help Desk Manager
Richmond, VA · On-site
Develop and maintain knowledge base content and self-service resources to improve efficiency Customer Experience * Promote a high level of customer satisfaction through effective communication and ...
IT Help Desk Manager
Richmond, VA · On-site
Develop and maintain knowledge base content and self-service resources to improve efficiency Customer Experience * Promote a high level of customer satisfaction through effective communication and ...
Assistant Knowledge Base Content information
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Remote Content Research Manager ( Call Center)
Arlington, VA • On-site, Remote
Full-time
Posted 15 days ago
Job description
TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.
Duties:
• Lead the research, development, organization, and maintenance of knowledge base content.
• Supervise Content Research Analysts and assign daily work activities.
• Review customer escalations and coordinate research efforts to resolve complex inquiries
• Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.
• Analyze customer trends and recommend improvements to content, workflows, and business processes.
• Collaborate with subject matter experts to validate and improve customer-facing information.
• Perform additional duties as assigned
Requirements
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
Duties:
• Lead the research, development, organization, and maintenance of knowledge base content.
• Supervise Content Research Analysts and assign daily work activities.
• Review customer escalations and coordinate research efforts to resolve complex inquiries
• Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.
• Analyze customer trends and recommend improvements to content, workflows, and business processes.
• Collaborate with subject matter experts to validate and improve customer-facing information.
• Perform additional duties as assigned
Requirements
- Bachelor's degree from an accredited institution.
- Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
- Experience with CRM and knowledge management platforms preferred.
- Excellent leadership, communication, organizational, and stakeholder management skills.
- Must meet security eligibility requirements.
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
About TechOp Solutions International
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Arlington, VA, US
Year founded
2005