... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
New
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
New
This position will assist in determining which scripts (knowledge articles) need revisions and/or ... Job Specific Duties: - Build and maintain knowledge base in SharePoint or other Content Management ...
This position will assist in determining which scripts (knowledge articles) need revisions and/or ... Job Specific Duties: - Build and maintain knowledge base in SharePoint or other Content Management ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
Quick apply
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
Technology Analyst - US Navy
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
Arlington, VA · On-site
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technology Analyst - US Navy
Arlington, VA · On-site
$95K - $125K/yr
User Support * Assist users with system-related questions and issues. * Support training sessions and creation of user guides. * Help maintain knowledge base content and support materials.
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
New
Technical Writer
Vienna, VA · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
New
... Knowledge Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides ...
... Knowledge Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides ...
Help Desk / User Support Analyst
Hampton, VA · On-site
$19.75 - $27/hr
Draft knowledge base content including FAQs, troubleshooting guides, and step-by-step user instructions based on resolved tickets * Update existing knowledge base articles when new platform features ...
Help Desk / User Support Analyst
Hampton, VA · On-site
$19.75 - $27/hr
Draft knowledge base content including FAQs, troubleshooting guides, and step-by-step user instructions based on resolved tickets * Update existing knowledge base articles when new platform features ...
Helpdesk Lead
Arlington, VA · On-site
... and knowledge base content. Company : SFI effectively delivers the right Information Technology solutions and Business Support services using thoughtful analysis, strategic planning and precise ...
Helpdesk Lead
Arlington, VA · On-site
... and knowledge base content. Company : SFI effectively delivers the right Information Technology solutions and Business Support services using thoughtful analysis, strategic planning and precise ...
Helpdesk Lead
Arlington, VA · On-site
... and knowledge base content. Company : SFI effectively delivers the right Information Technology solutions and Business Support services using thoughtful analysis, strategic planning and precise ...
Helpdesk Lead
Arlington, VA · On-site
... and knowledge base content. Company : SFI effectively delivers the right Information Technology solutions and Business Support services using thoughtful analysis, strategic planning and precise ...
Knowledge Manager
Reston, VA · On-site
Yes Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic ... This role supports analysts and organizations by managing content, records, and knowledge ...
Knowledge Manager
Reston, VA · On-site
Yes Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic ... This role supports analysts and organizations by managing content, records, and knowledge ...
Red Team Knowledge Manager
Arlington, VA · On-site
$131K - $134K/yr
Manage the organization's Knowledge Base, EDRMS, and collaborative platforms to optimize information discovery and user experience. * Conduct regular content audits to eliminate "knowledge debt ...
Red Team Knowledge Manager
Arlington, VA · On-site
$131K - $134K/yr
Manage the organization's Knowledge Base, EDRMS, and collaborative platforms to optimize information discovery and user experience. * Conduct regular content audits to eliminate "knowledge debt ...
Manage the organization's Knowledge Base, EDRMS, and collaborative platforms to optimize information discovery and user experience. * Conduct regular content audits to eliminate "knowledge debt ...
Manage the organization's Knowledge Base, EDRMS, and collaborative platforms to optimize information discovery and user experience. * Conduct regular content audits to eliminate "knowledge debt ...
Senior Technical Writer
$82K - $149K/yr
Support development of training materials, onboarding guides, and knowledge base content . * Ensure ... Support audit readiness by maintaining complete and traceable documentation sets. * Assist in ...
Senior Technical Writer
$82K - $149K/yr
Support development of training materials, onboarding guides, and knowledge base content . * Ensure ... Support audit readiness by maintaining complete and traceable documentation sets. * Assist in ...
Senior Technical Writer
Alexandria, VA · On-site
$82K - $149K/yr
Support development of training materials, onboarding guides, and knowledge base content . * Ensure ... Support audit readiness by maintaining complete and traceable documentation sets. * Assist in ...
Senior Technical Writer
Alexandria, VA · On-site
$82K - $149K/yr
Support development of training materials, onboarding guides, and knowledge base content . * Ensure ... Support audit readiness by maintaining complete and traceable documentation sets. * Assist in ...
Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling ... Improve SOPs, workflows, documentation, and knowledge base content. * Participate in global ...
Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling ... Improve SOPs, workflows, documentation, and knowledge base content. * Participate in global ...
Knowledge Manager
Herndon, VA · On-site
$86K - $138K/yr
Utilize centralized and peripheral databases, content management and records management systems ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Knowledge Manager
Herndon, VA · On-site
$86K - $138K/yr
Utilize centralized and peripheral databases, content management and records management systems ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Assistant Knowledge Base Content information
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Job description
We are seeking a Knowledge Manager to support the Compartmented Enterprise Services Office (CESO) Task Order for the GIG Service Management - Operations II (GSM-O II) contract. This person should be a seasoned, self-motivated, professional with at least 5 years of experience providing mission impact through knowledge management tools and concepts. A skilled knowledge manager knowledgeable and experienced in military and DoD environments providing content, document, and records management support to teams developing high impact, decision quality products for senior leaders. We are looking for a self-starter with experience leveraging Microsoft office products to build graphics, charts and high impact briefing materials as well as hands on experience developing data centric SharePoint, Jira, and other cloud hosted metric-centric dashboards. Your role will be critical in building decision quality products that derive knowledge and insight from raw real-time and near-time data sources. With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities. As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Develop, in coordination with the Government, Training and Knowledge Transfer requirements and policies.
- Develop, document, and maintain training and knowledge transfer procedures that meet requirements and adhere to defined policies.
- Develop end-user training and knowledge management materials in support of new releases.
- Develop, implement, and maintain a CESO-accessible knowledge database/portal.
- The Contractor shall maintain and ensure proper retention of all documents, files, presentations, and materials in accordance with CESO knowledge management practices.
- Support and sustain end-user online/portal access to service requests and incident reports.
- Develop and provide operational reports and dashboards (e.g., daily, weekly, monthly) that provide status of operational activities, production issues and key operational metrics.
- Develop and deliver improvement plans as required to meet SLAs.
- Develop, document, and maintain service level monitoring and reporting procedures that meet requirements and adhere to defined policies.
- Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are recorded and tracked. This knowledge base can be the same knowledge base as used by incident management.
- Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and historical problem management records and knowledge base data.
- Identify, develop, document, and recommend appropriate workarounds for known errors of unresolved problems, notify incident management, and all other appropriate stakeholders of its availability, if approved. Document the work-around in the knowledge base.
- Document and update problem management knowledge base with information regarding problem resolution actions, activities, and status and notify all appropriate stakeholders of availability of information.
- Coordinate with CESO and third-party service providers to ensure that knowledge on problems related to other IT service areas is captured and entered in a centralized problem management knowledge base.
- Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint environment
- Maintain metadata associated with publication dates, author information, keywords and other structure data associated with articles.
- Knowledge and experience with creating and mainlining document control, naming convention structure associate with knowledge management practices.
- 5+ years of hands-on experience providing mission impact through knowledge management tools and concepts.
- Experience with MS SharePoint, making and managing document libraries and list.
- Understanding of networking and operating systems technologies.
- Candidate must possess an active DOD Top Secret/SCI level security clearance, and be eligible to obtain and maintain a CI/Poly
- Experience working in a high op-temp, Top Secret environment.
- Ability to translate highly technical matter to non-technical audience.
- Excellent communication skills
- Prior experienced with DISA and DISA's support to mission partners
About NSS
Sourced by ZipRecruiter
NSS RPO was founded by Jessica Nicholson and Conor Nicholson in 2009. They saw the need for a nice services company that valued their employees by putting them first. With Jessica’s organizational skills and strategy along with Conor’s network, the company employed 25 contract recruiters in less than a year and proceeded to make the Inc. 5000 as one of the fastest growing companies in America, three years in a row. Since its inception, NSS RPO has hired hundreds of recruiters in over 30 states. NSS RPO is proud to include among its clients eight of the ten largest government contractors, the world's largest job board, entertainment company and one of the nation’s largest banks. NSS RPO is your trusted provider of Recruitment Process Outsourcing (RPO) solutions. Founded by an experienced recruiter and solely focused on RPO, NSS RPO offers a strong network of exceptional recruiters and customizable staffing solutions. Named to Washington Business Journal’s prestigious list of Top 25 Staffing Agencies seven years in a row, NSS RPO is known for its quality, agility, and expertise. If you have a recruitment staffing need at your organization, NSS RPO can customize a solution for you, no matter how big or small.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Herndon, VA, US