Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base ... tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base ... tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Multi-Regional Context Engineer (RAG / Knowledge Base) W2 Contract Dalls,TX /Remote Mission: Design ... ready content • Implement approval and promotion workflow (draft → approved → live) • ...
Multi-Regional Context Engineer (RAG / Knowledge Base) W2 Contract Dalls,TX /Remote Mission: Design ... ready content • Implement approval and promotion workflow (draft → approved → live) • ...
... Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides, frequently ...
... Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides, frequently ...
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
Quick apply
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base ... tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Technical Writer
Hoboken, NJ · On-site
Writing, publishing, and maintaining high-quality content within the support knowledge base ... tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows * Serve as the primary stakeholder for knowledge tooling - managing the roadmap for ...
The Technical Trainer/Writer will be responsible for creating documentation to assist the team with ... house Knowledge base content Proficient in AI Tools and utilizing them in the daily business ...
The Technical Trainer/Writer will be responsible for creating documentation to assist the team with ... house Knowledge base content Proficient in AI Tools and utilizing them in the daily business ...
... knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a ...
... knowledge base content (Markdown files, WRONG/RIGHT examples) - Run test suites to verify fixes and catch regressions - Maintain and expand the knowledge base as our program evolves This is NOT a ...
Design and operate a multi-region Knowledge Base (KB) architecture with regional overlays, strong ... and retrieval-ready content Implement approval and promotion workflow (draft approved live ...
Design and operate a multi-region Knowledge Base (KB) architecture with regional overlays, strong ... and retrieval-ready content Implement approval and promotion workflow (draft approved live ...
Technical Writer 1
Birmingham, AL · On-site
Write, edit, and review technical documentation, user guides, and knowledge base content for ... Create engaging PowerPoint presentations and assist in developing video content that highlights new ...
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Technical Writer 1
Birmingham, AL · On-site
Write, edit, and review technical documentation, user guides, and knowledge base content for ... Create engaging PowerPoint presentations and assist in developing video content that highlights new ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.50/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.50/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
Job Title: IT Business Systems Analyst - Knowledge Base Migration Specialist Job Location: Juno ... Execute migration tasks from current platform to Confluence Cloud, ensuring content integrity and ...
New
Job Title: IT Business Systems Analyst - Knowledge Base Migration Specialist Job Location: Juno ... Execute migration tasks from current platform to Confluence Cloud, ensuring content integrity and ...
New
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · On-site +1
$20 - $26.25/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · On-site +1
$20 - $26.25/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
... knowledge base articles * Convert recurring issues and resolutions into documented KB content * Ensure articles meet quality, formatting, and usability standards Reporting & Metrics * Assist with ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
... knowledge base articles * Convert recurring issues and resolutions into documented KB content * Ensure articles meet quality, formatting, and usability standards Reporting & Metrics * Assist with ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
... knowledge base articles * Convert recurring issues and resolutions into documented KB content * Ensure articles meet quality, formatting, and usability standards Reporting & Metrics * Assist with ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
... knowledge base articles * Convert recurring issues and resolutions into documented KB content * Ensure articles meet quality, formatting, and usability standards Reporting & Metrics * Assist with ...
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Knowledge base content * Collaborate with leadership, technical teams, and Subject Matter Experts ... * Assist with financial and administrative documentation functions as required. * Support ...
Quick apply
Knowledge base content * Collaborate with leadership, technical teams, and Subject Matter Experts ... * Assist with financial and administrative documentation functions as required. * Support ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.25/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
Customer Service Specialist (Ecommerce) (Remote)
San Francisco, CA · Remote
$20 - $26.25/hr
Respond to customer inquiries via email, phone, and chat * Assist with orders, shipping, returns ... Create and refine response templates and knowledge base content * Train and improve AI responses to ...
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Job description
Company Mission
At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world.
We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.
About the Role
Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS serving small sports, fitness, and activity organizations. Additionally, the ideal candidate will help with internal technical documentation and the documentation of developer requirements in Jira. We are seeking an experienced technical writer who is passionate about our mission with strong attention to detail and a track record of efficiently delivering exceptional knowledge base content. It's a bonus if you have experience being part of scrum processes and are able to provide references who can confirm that you write incredibly clear and comprehensive Jira tickets.
Tasks, Duties, Responsibilities
- Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles.
- Communicate complex technical details to audiences of highly variable skill levels.
- Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets.
- Assist in creation of onboarding guides (userpilot/appcues).
- Knowledge, Skills, Competencies
- Experience in planning, leading, directing, and managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build out and upkeep
- Strong ability and proficiency writing and communicating with the english language.
- Familiarity with using front-end online publishing languages including HTML, CSS, AWS preferred.
- Familiarity with using back-end online publishing languages including python, experience with django preferred but not required
- Knowledge of UI/UX terminology.
- Ability to work independently and collaboratively in a fast-paced team environment.
Benefits
- 401(k) and 401(k) matching
- Paid Time Off
- Health Reimbursement Account (HRA)
- Paid Travel Opportunities