... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
... knowledge base content, including working on task-oriented administration details Propose plans and gain agreement with product owners, knowledge base managers and others Create and maintain a ...
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption * Conduct regular reviews of KB articles for accuracy, relevance, and completeness
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
AI Knowledge Base Coordinator
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
AI Knowledge Base Coordinator
$17 - $22/hr
You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...
Gather feedback from users to improve knowledge base content quality. * Review, create, edit, and ... Ensure consistency, clarity, and simplicity in all documentation. * Assist in implementing and ...
Gather feedback from users to improve knowledge base content quality. * Review, create, edit, and ... Ensure consistency, clarity, and simplicity in all documentation. * Assist in implementing and ...
Gather feedback from users to improve knowledge base content quality. * Review, create, edit, and ... Ensure consistency, clarity, and simplicity in all documentation. * Assist in implementing and ...
Gather feedback from users to improve knowledge base content quality. * Review, create, edit, and ... Ensure consistency, clarity, and simplicity in all documentation. * Assist in implementing and ...
Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement ... Perform other related duties as assigned to assist with successful operations and business ...
Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement ... Perform other related duties as assigned to assist with successful operations and business ...
Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement ... Perform other related duties as assigned to assist with successful operations and business ...
Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement ... Perform other related duties as assigned to assist with successful operations and business ...
Technical Writer with Security Clearance
San Antonio, TX · On-site
$44K - $75K/yr
... compliance across content. * Assist in maintaining documentation and knowledge repositories ... base content using tools such as ServiceNow or Jira. * Strong written communication skills ...
Technical Writer with Security Clearance
San Antonio, TX · On-site
$44K - $75K/yr
... compliance across content. * Assist in maintaining documentation and knowledge repositories ... base content using tools such as ServiceNow or Jira. * Strong written communication skills ...
... * Assist with account setup, password resets, and routine access requests in accordance with ... Document resolutions and contribute to the improvement of knowledge base content, support articles ...
... * Assist with account setup, password resets, and routine access requests in accordance with ... Document resolutions and contribute to the improvement of knowledge base content, support articles ...
Responsibilities : • Assist in preparing and supporting one-on-one solution demonstrations for ... knowledge base content. • Continuously develop product and industry knowledge through structured ...
Responsibilities : • Assist in preparing and supporting one-on-one solution demonstrations for ... knowledge base content. • Continuously develop product and industry knowledge through structured ...
IT Knowledge Manager with Security Clearance
San Antonio, TX · On-site
$86K - $105K/yr
Develops -Knowledge base articles and SOPs. Updated SharePoint Portal content. Centralized repository of foundational documents. Training and documentation packages. The IT KM Specialist ensures DHA ...
IT Knowledge Manager with Security Clearance
San Antonio, TX · On-site
$86K - $105K/yr
Develops -Knowledge base articles and SOPs. Updated SharePoint Portal content. Centralized repository of foundational documents. Training and documentation packages. The IT KM Specialist ensures DHA ...
... base content. • Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions. • Ensure completion of internal ...
... base content. • Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions. • Ensure completion of internal ...
Technical Writer - Junior
San Antonio, TX · On-site
... compliance across content. * Assist in maintaining documentation and knowledge repositories ... base content using tools such as ServiceNow or Jira. * Strong written communication skills ...
Technical Writer - Junior
San Antonio, TX · On-site
... compliance across content. * Assist in maintaining documentation and knowledge repositories ... base content using tools such as ServiceNow or Jira. * Strong written communication skills ...
Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content. * Performance Metrics: Assess training effectiveness using data ...
Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content. * Performance Metrics: Assess training effectiveness using data ...
Content Coordinator
Richardson, TX · On-site
Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base ... workflows. * Assist with data mapping and support knowledge document automation initiatives.
Content Coordinator
Richardson, TX · On-site
Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base ... workflows. * Assist with data mapping and support knowledge document automation initiatives.
Create knowledge base content where none exists while updating existing to correctly position solutions. * Understanding of critical account infrastructure and technical environments. * Provide white ...
Create knowledge base content where none exists while updating existing to correctly position solutions. * Understanding of critical account infrastructure and technical environments. * Provide white ...
User Support Specialist with Security Clearance
San Antonio, TX · On-site
$21.20 - $38.13/hr
Contribute to the creation and maintenance of knowledge base content, including support articles and FAQs, based on resolved tickets and recurring issues. * Monitor ticket queues to meet established ...
User Support Specialist with Security Clearance
San Antonio, TX · On-site
$21.20 - $38.13/hr
Contribute to the creation and maintenance of knowledge base content, including support articles and FAQs, based on resolved tickets and recurring issues. * Monitor ticket queues to meet established ...
Create and maintain technical documentation and knowledge base content. * Support continuous improvement by recommending and implementing platform enhancements. * Stay up to date with the latest ...
Create and maintain technical documentation and knowledge base content. * Support continuous improvement by recommending and implementing platform enhancements. * Stay up to date with the latest ...
Assistant Knowledge Base Content information
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Full-time
Re-posted 11 days ago
Job description
Job Description
Job Title: Content Management System Administrator
Duration: 6 months (contract)
Location: Austin, TX
Duties:
As a Content Management System Administrator for the online Content Services team, you'll lead a host of projects and be responsible for task execution within the broad field of knowledge management. The role interacts with stakeholders across the business and requires superb abilities to collaborate, build consensus, organize ideas, communicate them to stakeholders, and deliver projects in a transparent and harmonious manner.
Qualifications
Key Qualifications:
Knowledge of managing content and users in a CMS, and an understanding of how an organization manages content
Highly skilled in administrative experience of Adobe Experience Manager
Experience writing requirements for content projects and tools
Experience managing content in multiple languages
Excellent verbal, written, and interpersonal skills
Comfort presenting to wide audiences, from writers to upper management
Ability to express ideas clearly, confidently, and diplomatically
Acrolinx experience a plus
Description:
Own and coordinate the technical administration of the team's CMS, managing user provisioning and coordinating closely with our tools and QA team to successfully test and launch new content features
Identify, develop, and manage projects related to our knowledge base content, including working on task-oriented administration details
Propose plans and gain agreement with product owners, knowledge base managers and others
Create and maintain a schedule for all initiatives, and execute tasks on time
Regularly document and communicate project status to stakeholders
Document content processes and tools as needed, and work with others to document
Complete administrative tasks for projects with tight deadlines
Ensure content processes are cost-effective and maximize shared and re-usable resources
Train content producers and share CMS expertise with internal and external teams
Additional Information
Education:
BA or BS degree is required
MA, MS, MIS, or MBA a huge plus
3+ years' experience delivering effective content projects
About WinMax Systems
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Milpitas, CA, US
Year founded
2005