Assistant Knowledge Base Content Jobs in Allen, TX

UX Content StrategistPosition Overview

We are seeking an experienced UX Content Strategist to play a critical role in designing digital experiences that positively impact employees, advisors, clients, and other key users. This role takes a holistic approach to content across the digital experience, partnering closely with UX researchers, designers, product managers, accessibility specialists, and cross-functional stakeholders to create clear, intuitive, and user-centered experiences.

Key QualificationsRequired Experience & Skills

• Strong UX writing and content strategy experience, preferably within financial services or other highly regulated industries.
• User-centered mindset with the ability to translate complex concepts into clear, concise, and accessible language.
• Experience collaborating closely with UX, design, product, legal, compliance, and business stakeholders.
• Familiarity with design systems, content governance, and content standards.
• Exceptional attention to detail and commitment to consistency across digital experiences.
• Experience working in Agile environments and contributing to iterative product development cycles.
• Strong editing, proofreading, and communication skills.
• Experience managing multiple projects and navigating ambiguity effectively.
• Consistent adherence to established records management processes and Jira intake workflows.

About You

• Passionate about creating engaging digital experiences that meet user needs and business objectives.
• Skilled at transforming complex information into content that resonates with users.
• Experienced in both UX writing and content strategy, understanding the distinct value each brings to the user experience.
• Comfortable working within cross-functional Agile teams embedded in digital product organizations.
• Knowledgeable in user-centered design methodologies, including:
  • Personas
  • Task analysis
  • User journeys and task flows
  • Content audits
  • Content strategy development
  • User testing
  • Accessibility best practices

ResponsibilitiesContent Strategy & UX Writing

• Develop clear, concise, and user-focused content for digital products, including:
  • User interface content and microcopy
  • Support and service tools
  • Knowledge base content
  • Product-related communications and guidance
• Create content strategies that align with user needs, business goals, brand standards, and regulatory requirements.
• Ensure consistency of messaging and tone across products and channels.

Collaboration & Research

• Partner with UX Strategists, Researchers, Designers, Product Managers, and Accessibility Specialists to understand user needs and translate insights into meaningful experiences.
• Participate in research activities and leverage findings to inform content recommendations.
• Make content decisions based on user testing, analytics, and research insights.

Governance & Content Management

• Conduct content audits and maintain content inventories and change histories.
• Ensure content complies with accessibility standards, legal requirements, and industry regulations.
• Contribute to content governance practices and design system standards.

Stakeholder Engagement

• Build strong relationships across product, UX, legal, compliance, and business teams.
• Facilitate discussions and gain alignment on content decisions.
• Present content strategies, recommendations, and outcomes to stakeholders, leadership, and cross-functional teams.

Education & ExperienceRequired Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field.
• 8-10 years of experience creating digital content, with a strong focus on UX content strategy and UX writing.
• Demonstrated success leading content strategy initiatives from discovery through delivery.
• Deep understanding of user-centered design principles and methodologies.
• Proven ability to adapt quickly, think strategically, and navigate changing priorities.

Preferred Qualifications

• Experience with content management systems (CMS).
• Knowledge of information architecture and interaction design principles.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience using Jira and digital collaboration tools.
• Experience in financial services or another regulated industry.
• Portfolio demonstrating UX writing and content strategy work, including at least 2-3 relevant work samples.

Portfolio submission is required. Candidates should provide a portfolio, professional website, or work samples showcasing UX writing and content strategy expertise.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.