Assistant Knowledge Base Content Jobs in Allen, TX

Job Summary:
Wolters Kluwer is seeking a Senior Technology Sales Support Specialist to enhance complex sales processes with advanced technical expertise. The role involves bridging technical teams and sales representatives, ensuring customer satisfaction, and significantly contributing to sales outcomes.
Responsibilities:
• Assist in preparing and supporting one-on-one solution demonstrations for small and mid-sized accounting firms.
• Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities.
• Understanding of APIs and similar integration technologies.
• Understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products.
• Support responses to RFPs and product inquiries.
• Prepare and Implement technology documentation to increase the overall team technology acumen.
• Set up, manage, and maintain “demo-ready” environments for core WK solutions.
• Maintain technical documentation and CRM (Salesforce) entries.
• Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices.
• Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content.
• Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.
• Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items.
• Collaborate with internal teams to address straightforward technical challenges.
Qualifications:
Required:
• Bachelor’s in Accounting, Finance, or related field
• 0–2 years experience in tax/accounting or software support role
• Demonstrated knowledge in SaaS, APIs, AI (GenAI, LLM, Agentic AI, etc.), or Cloud solutions
• Deep Technical Knowledge: Extensive understanding of products/services
• Strategic Customer Service: Advanced skills in managing customer relationships
• Advanced Documentation: Capable of producing comprehensive technical documents
• Complex Problem-solving: Exceptional troubleshooting and problem-solving skills
• Persuasive Communication: Advanced interpersonal and presentation abilities
• Team Leadership: Ability to lead and mentor within teams
• Data Analysis: Proficiency in analyzing and utilizing data
• Technical Tools Utilization: Advanced usage of software tools relevant to technical sales
• Understanding of APIs and similar integration technologies
• Understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products
• Support responses to RFPs and product inquiries
• Prepare and Implement technology documentation to increase the overall team technology acumen
• Set up, manage, and maintain 'demo-ready' environments for core WK solutions
• Maintain technical documentation and CRM (Salesforce) entries
• Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices
• Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content
• Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions
• Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items
• Collaborate with internal teams to address straightforward technical challenges
Preferred:
• Product Technical Expertise: Understands features of core products and learns competitive positioning
• Solution Demonstration & Value Communication: Supports demonstration efforts with guidance
• Customer Engagement & Influence: Participates in meetings to observe customer needs and responses
• Sales Enablement & Deal Support: Provides basic support in deal execution and tracks action items
• Market & Industry Expertise: Has foundational awareness of accounting industry needs and WK’s role
• Collaboration & Leadership: Works under close guidance, contributes to team knowledge sharing
• Tools, Data, & Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes
Company:
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. Founded in 1836, the company is headquartered in Alphen Aan Den Rijn, NLD, with a team of 10001+ employees. The company is currently Late Stage.