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Knowledge Base Content Specialist Jobs (NOW HIRING)

Damo Consulting

Content Specialist

Naperville, IL · On-site

$50 - $70/hr

As a skilled content specialist should be an expert storyteller and possess excellent knowledge of consumer and content trends, have a keen eye for detail, and be highly creative. Content Specialist ...

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DecisionPoint | Cortek

Knowledge Base Manager

Overview DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment.

BWF Zuri

Content Specialist

OR · On-site +1

Basic knowledge of SEO and digital marketing best practices. * Strong organizational and project ... Compensation and Benefits Annual base salary range of $55,000 to $65,000 (plus bonus potential ...

BWF Zuri

Content Specialist

Basic knowledge of SEO and digital marketing best practices. * Strong organizational and project ... Compensation and Benefits Annual base salary range of $55,000 to $65,000 (plus bonus potential ...

Vail Resorts

Content Specialist

Newbury, NH · On-site

$22/hr

The Content Specialist will assist in helping promote and build the resort's brand and reputation ... Knowledge of Microsoft Word, Teams, PowerPoint, and Excel. * Understanding and knowledge of social ...

New York Edge

Content Specialist

Manhattan, NY · On-site

$51.14 - $72.84/hr

Content Specialist 8 days ago Requisition ID: 3671 New York Edge (NYE) is the largest provider of ... Knowledge of culturally responsive instructional practices and youth-centered facilitation.

Stem Xpert

Sharepoint Content Specialist

Ann Arbor, MI · On-site

Sharepoint Content Specialist Location: Salem, OR Duration: 6months Description Assists in the ... May be expected to have knowledge of HTML, DHTML and JavaScript programming language. Relies on ...

Quilt Software

Content Specialist

Charlotte, NC · On-site

$51 - $69/hr

About the Job We're hiring a Content Specialist to plan, write, and sharpen the content that ... Starting at $60k Base + Bonus Location: Remote Supervisory responsibilities : None Notice

Mount Sunapee Resort

Content Specialist

Newbury, NH

$22/hr

The Content Specialist will assist in helping promote and build the resort's brand and reputation ... Knowledge of Microsoft Word, Teams, PowerPoint, and Excel. * Understanding and knowledge of social ...

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Knowledge Base Content Specialist information

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How much do knowledge base content specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for knowledge base content specialist in the United States is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.58 per hour, depending on experience, location, and employer.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.
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Knowledge Base Content Specialist jobs near you
Infographic showing various Knowledge Base Content Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $65,053 per year, or $31.3 per hour.

Knowledge Base & Documentation Specialist

UDA Technologies

Auburn, AL • On-site

$50 - $70/hr

Other

Medical, Dental, Retirement, PTO

Posted 2 days ago

New

Job description

Knowledge Base & Documentation Specialist

Phone: +1(800)700-8321

Job Category: Content & Documentation

Division: Software and Technology Services

Class: Full-time or Part-time

UDA Technologies is seeking a writer to help create and maintain customer-facing Knowledge Base content for our project management software.

This role focuses on explaining software clearly—turning features and workflows into simple, easy-to-follow instructions for real users. While the primary focus is documentation, there may be opportunities to contribute to other content as your product and industry knowledge grows.

What You’ll Do:
  • Write and update Knowledge Base articles, tutorials, and help content
  • Break down software features into clear, step-by-step instructions
  • Work with product, support, and sales teams to identify documentation needs
  • Improve content based on customer questions and feedback
  • Maintain consistency in tone, structure, and style
What We’re Looking For:
  • Strong writing and editing skills with a focus on creating clear, user-centered content
  • Ability to translate complex information into simple, user-friendly instructions
  • Interest in software and learning new systems
  • Detail-oriented and organized
  • Self-motivated with a customer-focused mindset
Requirements:
  • Bachelor’s degree in a related field or equivalent experience (or currently pursuing a degree in a related field)
  • Writing samples required
  • Bonus: Include a writing sample that demonstrates your ability to explain how to complete a task or use a feature. If you don’t already have one, feel free to create a short example (for example, step‑by‑step instructions for completing a task in any software or system).
Salary & Benefits

Compensation is based on your experience and qualifications.

Benefits for all employees include a discounted health club membership, Friday team breakfasts, and other office perks. Full‑time employees are eligible for 401(k), profit‑sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave.

About UDA Technologies

UDA Technologies is a leading provider of construction project management software, supporting customers across the United States, Canada, and more than 75 countries worldwide. Designed for growing construction firms, our platform helps manage over $85 billion in construction activity each day.

We are one of the fastest‑growing companies in our industry, with consistent, double‑digit revenue growth and a strong focus on innovation and customer success.

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