ZipRecruiter

Log In

1

Knowledge Base Content Specialist Jobs (NOW HIRING)

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

$85K - $92K/yr

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

visionworks

Content Specialist

San Antonio, TX · On-site

$62K - $83K/yr

The Content Specialist oversees training curriculum and instructional development across multiple ... Strong knowledge of training development best practies including adult learning theory, learning ...

Valid8 Financial, Inc.

Documentation Specialist

Denver, CO · On-site

$65 - $90/hr

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

New

Faith Technologies

Content Specialist

Menasha, WI · On-site

The Content Specialist I contributes to reliable, high-quality execution and grows capability ... Once you're a team member, you're supported and provided with the knowledge and resources to ...

Three Point Solutions

Content Analyst II

Saint Paul, MN · On-site

Job Overview The Intelligent Solutions Group is seeking a Technical Content Specialist to develop ... User Guides, Installation Guides, Training Manuals, Knowledge Base Articles, FAQs, Troubleshooting ...

Faith Technologies

Content Specialist

Olathe, KS · On-site

The Content Specialist I contributes to reliable, high-quality execution and grows capability ... Once you're a team member, you're supported and provided with the knowledge and resources to ...

visionworks

Content Specialist

San Antonio, TX · On-site

$62K - $83K/yr

The Content Specialist oversees training curriculum and instructional development across multiple ... Strong knowledge of training development best practies including adult learning theory, learning ...

Davis Polk & Wardwell LLP

Content Specialist

Manhattan, NY · On-site

$110 - $125/hr

As a member of the PR & Communications team, the Content Specialist will be a key contributor to ... The expected base salary for this position ranges from $110,000 - $125,000. Salary offers are based ...

New

LauraMac, LLC

Documentation Specialist

Denver, CO

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

Faith Technologies Inc

Content Specialist

Olathe, KS · On-site

$55 - $70/hr

The Content Specialist I contributes to reliable, high-quality execution and grows capability ... Once you're a team member, you're supported and provided with the knowledge and resources to ...

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

Children's Aid

Content Specialist

Bronx, NY · On-site

$35 - $50/hr

The Content Specialist is responsible for overseeing the design, selection, and implementation of ... Key Competencies: • Strong knowledge of developmentally appropriate instructional practices. • ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsKnowledge Base Content Specialist Jobs

Knowledge Base Content Specialist information

See salary details

$12

$31

$55

How much do knowledge base content specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for knowledge base content specialist in the United States is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.58 per hour, depending on experience, location, and employer.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.
More about Knowledge Base Content Specialist jobs

What cities are hiring for Knowledge Base Content Specialist jobs?

Cities with the most Knowledge Base Content Specialist job openings:

What states have the most Knowledge Base Content Specialist jobs?

States with the most job openings for Knowledge Base Content Specialist jobs include:

What job categories do people searching Knowledge Base Content Specialist jobs look for?

The top searched job categories for Knowledge Base Content Specialist jobs are:

Knowledge Base Content Specialist jobs near you
Infographic showing various Knowledge Base Content Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $65,053 per year, or $31.3 per hour.

Documentation Specialist

LauraMac, LLC

Denver, CO • On-site

$85K - $92K/yr

Full-time

Re-posted 22 days ago

Job description

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role focuses on translating complex processes and systems into clear, accurate, and easy-to-use documentation that supports employee performance and learning.
The ideal candidate has experience documenting technical or operational workflows, preferably in a mortgage, financial services, or technology environment, and is comfortable working within a Confluence-based knowledge management system.
Key Responsibilities
  • Create, edit, and maintain knowledge base articles within Confluence
  • Serve as a documentation specialist by organizing, standardizing, and improving internal documentation
  • Develop training materials, job aids, process guides, and reference documentation and video
  • Support new hire onboarding by creating and updating orientation and learning documentation
  • Partner with subject matter experts to gather requirements and document workflows and systems
  • Review and update documentation to reflect system, process, or policy changes
  • Apply documentation standards, templates, and style guidelines to ensure consistency and usability
  • Assist in improving knowledge base structure, navigation, and content clarity
  • Incorporate feedback to continuously improve documentation quality and effectiveness
  • Translate written documentation into video where applicable

Required Qualifications
  • 2-4 years of experience as a Technical Writer, Documentation Specialist, or similar role
  • Experience documenting technical systems, tools, or operational processes
  • Familiarity with knowledge management platforms, preferably Confluence
  • Strong writing, editing, and information-organization skills
  • Ability to work collaboratively with cross-functional teams

Preferred Qualifications
  • Experience in the mortgage industry, financial services, or fintech
  • Background in technology, help desk, or SaaS environments
  • Experience creating onboarding or training documentation
  • Familiarity with learning management systems (LMS)

Why Join LauraMac
  • Collaborative, team-oriented work environment
  • Opportunity to contribute to learning, onboarding, and knowledge management initiatives
  • Exposure to both business operations and technology teams
  • Ability to make a visible impact on how information is created, shared, and maintained

Apply