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Knowledge Base Content Manager Jobs in Florida (NOW HIRING)

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Florida?

The most popular types of Knowledge Base Content jobs in Florida are:

What are popular job titles related to Knowledge Base Content Manager jobs in Florida?

For Knowledge Base Content Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Florida look for?

The top searched job categories for Knowledge Base Content Manager jobs in Florida are:

What cities in Florida are hiring for Knowledge Base Content Manager jobs?

Cities in Florida with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Knowledge Content Manager

PEOPLE TECHNOLOGY AND PROCESSES LLC

Doral, FL • On-site

Full-time

Re-posted 15 days ago

Job description

Position Title: Knowledge Content Mgr/ Javascript Programmer

Location: Doral, FL

Clearance Level: TS/SCI

Responsibilities (including, but not limited): 

  • Transforming web portal services to comprehensively leverage digitally authored, properly formatted industry standard markup languages and relational scripts in order to manage and expose data, information and knowledge 

  • Responsible for web portal design, development, and implementation, across multiple classified and non-classified network domains 

  • Providing content and access control management, product posting, and maintenance for all J2 SharePoint portals and web sites on JWICS, SIPRnet, NIPRnet, Internet and other coalition networks 

  • Web portal design, development, and implementation, across multiple classified and non-classified network domains 

  • Supporting J2 business processes through SharePoint portals and other web-based dissemination technologies 

  • Posting, maintaining, and administering a wide variety of recurring and ad hoc intelligence products 

  • 3+ years of experience programming with Java Script and SharePoint 

  • 3+ years of experience with J-Query, JSON, Cascading Style Sheet (CSS), and Hypertext MarkupLanguage (HTML) 

  • Bachelor's degree (preferred) 

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