ZipRecruiter

Log In

1

Knowledge Base Content Manager Jobs in Florida (NOW HIRING)

FINAL BELL CORP.

Content Marketing Manager

Miami, FL · On-site

The Content Marketing Manager will create and manage engaging, relevant content for thought ... Knowledge and understanding of analytics * Technical writing skills * Understanding of social media ...

previous pagenext page

Showing results 21-40

All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Florida

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Florida? The most popular types of Knowledge Base Content jobs in Florida are:
What are popular job titles related to Knowledge Base Content Manager jobs in Florida? For Knowledge Base Content Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Florida look for? The top searched job categories for Knowledge Base Content Manager jobs in Florida are:
What cities in Florida are hiring for Knowledge Base Content Manager jobs? Cities in Florida with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Florida as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution.

IT Infrastructure - Intern

chromalloy

Palm Beach Gardens, FL • Hybrid

$14.25 - $19/hr

Internship

Re-posted 20 days ago

Chromalloy rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy’s IT Service Management platform, Freshservice. This role is not an enduser support position. Instead, the intern works behind the scenes to support IT agents by improving ticket quality, maintaining accurate data, developing knowledge base content, assisting with reporting, and providing supervised Freshservice administrative support.

This internship offers handson exposure to enterprise ITSM operations, service desk analytics, documentation standards, and continuous improvement initiatives.

This is a hybrid internship that requires regular in-office presence to support learning, collaboration, and hands-on experience. 

KEY RESPONSIBILITIES

The following duties are representative but not allinclusive. Other duties may be assigned.

Ticket Triage & Data Quality

  • Review and triage tickets to ensure accurate categorization, prioritization, assignment, and field completion
  • Perform ticket quality checks to support SLA tracking and reporting accuracy
  • Identify trends or data inconsistencies impacting service desk performance metrics

Knowledge Base (KB) Creation & Maintenance

  • Create, edit, and maintain internal and external knowledge base articles
  • Convert recurring issues and resolutions into documented KB content
  • Ensure articles meet quality, formatting, and usability standards

Reporting & Metrics

  • Assist with development and maintenance of Freshservice reports and dashboards
  • Support weekly operational metrics related to ticket volume, SLA compliance, backlog, and resolution trends
  • Validate data used for leadership and operational reporting

Freshservice Administration (Supervised)

  • Provide limited and supervised administrative support within Freshservice, including:
    • Ticket forms and custom fields
    • Categories, subcategories, and service catalog items
  • Assist with testing, documenting, and validating platform changes
  • Support controlled cleanup and standardization initiatives

Workflow & Process Improvement

  • Assist with limited workflow automation under supervision
  • Document existing processes and workflows
  • Identify opportunities for efficiency, standardization, and continuous improvement

What Success Looks Like

  • Accuracy and consistency of ticket data
  • Volume, quality, and usability of knowledge base articles created
  • Timely and accurate weekly reporting and metrics
  • Demonstrated contributions to process and operational improvements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred Knowledge, Skills, and Abilities

  • Interest in IT operations, service management, or systems administration
  • Familiarity with ticketing systems or service desk tools (Freshservice preferred)
  • Strong attention to detail and data accuracy
  • Ability to work with structured processes, workflows, and documentation
  • Proficiency with Microsoft 365 (Excel, Word, Teams)
  • Exposure to ITIL or ITSM concepts is a plus
  • Exposure to workflow logic, automation concepts, or scripting is beneficial but not required

Education and/or Experience

  • Currently enrolled in, or recent graduate of, an Associate or Bachelor’s degree program in:
    • Information Technology
    • Computer Information Systems
    • Computer Science
    • Management Information Systems (MIS)
    • Or a related technical field
    • Equivalent handson experience or demonstrated interest in ITSM operations may be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Primarily sedentary, officebased role
  • Frequent use of computer and standard office equipment
  • No routine lifting, hardware deployment, or workstation support required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Professional office environment
  • Minimal noise
  • High speed and reliable internet service
  • Headphones & microphone for meetings

What Chromalloy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply