Knowledge Base Content Manager Jobs in Raleigh, NC

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Enablement Content Manager is responsible for driving the strategy, governance, optimization, and execution of sales and customer-facing content within the Genesys enablement platform. This role serves as the bridge between content creators, sales enablement, product marketing, and field teams to ensure sellers can easily discover, consume, and leverage the right content at the right time.

The ideal candidate combines deep Seismic platform expertise with strong experience in content governance, information architecture, sales enablement, analytics, and project management. They will lead cross-functional initiatives that improve content quality, discoverability, and effectiveness, enabling sellers to find and leverage the right content at the right time while supporting scalable business growth.

Key Responsibilities

• Serve as administrator and subject matter expert for the Seismic platform.
• Design, configure, and optimize Seismic workspaces, libraries, content profiles, Learning, user provisioning, and platform capabilities.
• Develop and maintain scalable content architecture, metadata standards, tagging strategies, and content governance processes.
• Partner with Seismic, internal technical teams, and stakeholders to implement enhancements, resolve issues, and evaluate new capabilities.
• Establish and enforce content governance, lifecycle management, publishing workflows, and content quality standards.
• Lead content audits, rationalization efforts, archival strategies, and ownership/review processes to maintain an effective content ecosystem.
• Collaborate with Sales Enablement, Product Marketing, Product Management, and Revenue teams to align content with business priorities.
• Create and optimize content journeys, discoverability, and user experiences for both seller-facing and buyer-facing content.
• Support product launches, strategic initiatives, and sales campaigns through content readiness programs.
• Leverage Seismic dashboards and reporting to measure content performance, adoption, and business impact.
• Provide recommendations that improve content effectiveness, seller productivity, and enablement ROI.
• Facilitate governance, stakeholder alignment, content best practices, and training on platform capabilities.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 8+ years of experience in Sales Enablement, Content Management, Knowledge Management, or a related discipline.
• Expert-level knowledge of the Seismic platform, including content management, governance, metadata, reporting, and end-user experience.
• Demonstrated experience managing large-scale content repositories and governance programs.
• Experience developing content taxonomies, information architecture, and content lifecycle processes.
• Strong analytical skills with experience using data to drive decisions and improvements.
• Exceptional project management and stakeholder management capabilities (experience using Asana, a plus)
• Experience supporting global sales organizations.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Seismic certifications or advanced platform administration experience.
• Familiarity with Seismic Learning.
• Familiarity with Salesforce and sales technology ecosystems.
• Experience leading technology integrations, content transformation initiatives, or digital adoption programs.
• Knowledge of AI-powered content management and enablement capabilities.
• Experience with content authoring tools (e.g., Articulate Rise, Camtasia, Figma) is a plus, but not required

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here\'s what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you\'ll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we\'re applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.