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Knowledge Base Content Manager Jobs in Raleigh, NC

USM

Web Portal Configuration Analyst

Raleigh, NC

Immediate authorization to work in the US 2+ years' relevant work experience Demonstrated experience working with IBM WebSphere Portal Web Content Manager Programming knowledge and SQL experience ...

Infojini Inc

Training Content Developers

Durham, NC · On-site

$118K - $123K/yr

... base including fortune 100 companies and most state and federal agencies such as State of North ... Highly Prefer experience with Learning Management System (LMS) technology such as Learning Gateway.

FatCat Strategies

SEO + GEO Strategist

Raleigh, NC · On-site

Establish an internal SEO knowledge base and contribute to ongoing training. * Lead QA initiatives ... M and analytics. * Contribute SEO insights to blog, newsletter, and campaign content. What You'll ...

FatCat Strategies

SEO + GEO Strategist

Raleigh, NC

Establish an internal SEO knowledge base and contribute to ongoing training. * Lead QA initiatives ... M and analytics. * Contribute SEO insights to blog, newsletter, and campaign content. What You'll ...

FatCat Strategies

SEO + GEO Strategist

Raleigh, NC · On-site

Establish an internal SEO knowledge base and contribute to ongoing training. * Lead QA initiatives ... M and analytics. * Contribute SEO insights to blog, newsletter, and campaign content. What You'll ...

Infojini Inc

SharePoint trainer

Raleigh, NC · On-site

... base including fortune 100 companies and most state and federal agencies such as State of North ... content management and SharePoint 2013/2016 Knowledge of principles of e-workspace, i.e personal ...

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All JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Raleigh, NC

Knowledge Base Content Manager information

See Raleigh, NC salary details

$14

$37

$75

How much do knowledge base content manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for knowledge base content manager in Raleigh, NC is $37.82, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Raleigh, NC? The most popular types of Knowledge Base Content jobs in Raleigh, NC are:
What are popular job titles related to Knowledge Base Content Manager jobs in Raleigh, NC? For Knowledge Base Content Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Content Manager jobs in Raleigh, NC are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,673 per year, or $37.8 per hour.
Web Portal Configuration Analyst

Web Portal Configuration Analyst

USM

Raleigh, NC

Contractor

Posted 28 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Hi professional,

Hope you are doing great...

USM Business Systems Inc is a highly recognized provider of professional IT Consulting services in the US.


I have an exciting new opportunity that I wanted to share with you and your network. Our client, is currently seeking a Professional to join their organization. I have included a complete job description below in case you or someone you know might be interested in learning more.


Job Title: Web Portal Configuration Analyst 

Location: Raleigh, NC, Jefferson City, MO, Chicago, IL and Providence RI, and Portland, ME

Duration: 1+ year


Primary Skills: WebSphere Content Manager


Required skills:

 Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or a related field.


Immediate authorization to work in the US 

2+ years' relevant work experience

Demonstrated experience working with IBM WebSphere Portal Web Content Manager

Programming knowledge and SQL experience

Strong analytical problem solving skills 

Ability to quickly grasp technical issues and offer solutions

Excellent verbal and written communication skills 

Outgoing and enthusiastic personality 

Professional business demeanor 

Customer-focused attitude and desire to interface directly with end-user clients. 


PREFFERED EXPERIENCE, SKILLS & COMPETENCIES

Experience developing Business Rules, especially using the Blaze Rules Engine.

Thanks & Regards!

Parthu Srinivas

IT Recruiter | 703-794-2380          

srinivasr@usmsystems(dot)com

Additional Information

If you are interested in above position, please share your updated resume to srinivasr(at)usmsystems(dot)com or can directly call me on 703--794-2380

Apply