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Knowledge Base Content Manager Jobs in Raleigh, NC

Training Content Developers

Durham, NC

$118K - $123K/yr

... base including fortune 100 companies and most state and federal agencies such as State of North ... Highly Prefer experience with Learning Management System (LMS) technology such as Learning Gateway.

The RISE Content Specialist will collaborate with attorneys and colleagues across the practice group to advance the group's business development, knowledge management, profile-raising, and growth ...

Immediate authorization to work in the US 2+ years' relevant work experience Demonstrated experience working with IBM WebSphere Portal Web Content Manager Programming knowledge and SQL experience ...

... the knowledge base and assist other similar projects Qualifications : Required : • Experience in developing applications based on Content Management • Experience in analyzing, designing ...

... to manage their own workload, with strong organizational skills. Expert knowledge of English ... The range below represents Wiley's good faith and reasonable estimate of the base pay for this role ...

Bachelor's degree or equivalent in writing, content creation, or communication. Experience: Minimum 2+ years of experience in knowledge management, learning, and/or relevant enablement organization.

... manage their own workload, with strong organizational skills. • Expert knowledge of English ... The range below represents Wiley's good faith and reasonable estimate of the base pay for this role ...

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Knowledge Base Content Manager information

See Raleigh, NC salary details

$14

$37

$75

How much do knowledge base content manager jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for knowledge base content manager in Raleigh, NC is $37.82, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Raleigh, NC? The most popular types of Knowledge Base Content jobs in Raleigh, NC are:
What are popular job titles related to Knowledge Base Content Manager jobs in Raleigh, NC? For Knowledge Base Content Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Content Manager jobs in Raleigh, NC are:
Infographic showing various Knowledge Base Content Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $78,673 per year, or $37.8 per hour.
Content Editor - Acquisitions Editor, Nursing

Content Editor - Acquisitions Editor, Nursing

Wolters Kluwer

Cary, NC

$53K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday


Wolters Kluwer rating

8.7

Company rating: 8.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

43rd of 202 rated software companies


Job description

As a Content Editor - Acquisitions Editor, Nursing you will support the growth and financial health of assigned Nursing Education and Nursing Practice course areas by acquiring and maintaining a pipeline of high-quality textbooks and digital learning assets. You will stay close to instructors, students, and education trends; recruit and manage authors/SMEs; negotiate contracts; and partner cross-functionally to deliver successful publications and launches.

Key Responsibilities

Market & Customer Insight

  • Maintain working knowledge of assigned nursing course markets (curriculum, adoption drivers, instructor/student needs, and competitive landscape) and share actionable insights with internal partners.

  • Conduct structured market research (reviews, surveys, faculty conversations, focus groups) to validate opportunities and inform content positioning and revision priorities.

Author/SME Recruiting & Relationship Management

  • Build and maintain an active network of authors, reviewers, and SMEs; recruit talent for new projects and revisions; provide clear expectations and consistent "author care."

  • Participate in conference/campus engagement (virtual and in-person) to identify emerging needs and strengthen networks that support future signings.

Business Planning

  • Contribute to business plans for assigned areas (new projects, revisions, and supporting digital assets) and manage day-to-day pipeline activity.

  • Prepare acquisition proposals for internal review (market rationale, competitive context, development approach, cost assumptions, forecast inputs, and P&L) in collaboration with stakeholders.

Contracting & Negotiation

  • Negotiate and execute contracts with authors/SMEs/partners (scope, schedules, deliverables, and terms) with support/guidance as needed; ensure alignment to business goals and delivery timelines.

Content Development

  • Move assigned projects through the publishing workflow in partnership with Development Editors, Product, Production, and other teams; ensure deliverables meet quality and schedule expectations.

  • Support acquisition and development of digital-first or platform-ready assets (e.g., media sets, assessments, videos, cases, practice materials) that complement core titles and improve learning outcomes.

  • Identify risks early (author performance, scope changes, market shifts) and escalate/coordinate mitigation to protect timelines, quality, and budget.

Go-to-Market Enablement

  • Partner with Product Marketing and Sales to provide content and positioning inputs; support launch readiness (key messages, differentiation, sales training inputs) for your titles/areas.

Qualifications

Required

  • Bachelor's degree (or equivalent relevant experience).

  • 3 years in higher education publishing or an adjacent field (editorial, acquisitions, content development, product, marketing, or sales).

  • Demonstrated ability to translate market/customer insight into clear recommendations and to work cross-functionally in a deadline-driven environment.

  • Comfort with basic financial inputs (forecasts, cost assumptions, P&L awareness) and business-case preparation.

  • Strong written and verbal communication, including presenting concepts to internal stakeholders and engaging external experts professionally.

Preferred

  • Experience with nursing, allied health, or clinical education content markets.

  • Familiarity with author contracting/negotiation and rights/IP basics.

  • Experience supporting digital learning products or managing multi-format content (print + digital).

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$53,700.00 - $91,950.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.


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