Content Moderator Jobs in Raleigh, NC (NOW HIRING)

The Content Editor, Drug Reference Content position is an exciting opportunity to work on a team with vibrant, creative, dedicated editors and healthcare professionals to create custom client formularies. This opportunity requires skill with specialized tools, interpretation of source documents, higher levels of expertise in management of digital databases, and knowledge of medical and pharmaceutical terminology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents WKH-Clinical Decision Support in a positive, professional, and customer-focused manner

• Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner.

• Facilitates meetings to define formulary creation process and guide client in customization of content while adhering to internal policies and procedures.

• Recognize when client expectations are misaligned with standard best practice and engage content leadership in discussions to resolve.

• Works closely with engineering, sales and sales support teams to complete formulary within established timelines to ensure a successful launch of formulary database.

• Responsible for the editorial creation of custom formularies from client submitted drug lists and source documents.

• Applies practical experience as well as evaluation and synthesis of information to form logical and accurate conclusions to aid in the foundational structure and maintenance of client's content.

• Educates clients to maintain their formulary within the Lexidrug Information Management system (LIMS).

• Provides continued support with client questions about LIMS functionality. Assists with table creation and loading documents using proprietary systems. Manages client content when contractually obligated based upon client directives.

• Triage client questions and direct to appropriate internal team to address issues outside of formulary database management.

• Provides timely, accurate, and quality responses (written, verbal) to customer inquiries, as needed.

• Responsible for deploying content to proper platforms utilizing proprietary systems and communicating with technical teams.

• Collaborates with engineering to troubleshoot technical challenges with content output.

• Manage multiple projects simultaneously and maintain detailed documentation of these projects.

• Utilizes desktop editing, document management programs, or proprietary software to enter text, verify or edit XML, and enter codified drug-related data in accordance with the policies and processes for each content type.

• Applies solid knowledge of industry standards of practice, established clinical guidelines, and CDS-related standards and vocabularies.

• Assists in content verifying, copyediting, formatting, and conformance to publication standards and structure.

• Participates in proofreading assigned content for basic grammar, punctuation, and formatting errors.

• Maintains quality of assigned content or data products, with emphasis on accuracy, consistency in following editorial policies, and timely addition of new information.

• Submits work for collaborative peer review and responds appropriately to comments and criticisms.

• Achieves productivity by consistently meeting deadlines as defined in the Content Priority Policy and by meeting departmental and individual goals.

• Effectively prioritizes and tracks editing workflow and is responsible for assisting team in meeting deadlines.

• Participates in team meetings and contribute ideas.

• Communicates data acquisition needs for products to product Clinical Editor and/or Data Acquisition Team, as needed.

Other Duties

• Performs other duties, projects, or assignments as directed by supervisor.

Other Knowledge, Skills, and Abilities:

• Organizational Skills: Ability to manage and categorize content efficiently.

• Basic Grammar and Punctuation: Proficiency in written, verbal communication skills

• Interpersonal Communication: Ability to work in a highly collaborative environment

• Time Management: Capability to meet deadlines and manage tasks effectively while working independently.

• Critical Thinking: Ability to make independent and appropriate decisions

• Technical Skills: Experience working in Microsoft Word, Excel, XML, and a Content Management System

• Subject Matter Expertise: Knowledge of medical and pharmaceutical terminology

QUALIFICATIONS

Education:

• B.A. or B.S. in English, technical writing, Health Sciences, etc., or equivalent experience.

Required Experience:

• Minimum 3 years of experience in content editing.

• Minimum 3 years of experience in medical content editing.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.