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Knowledge Base Content Manager Jobs in Raleigh, NC

eClercx

Business Analyst/Product Owner

Raleigh, NC · On-site

$145K - $165K/yr

... and knowledge base content. * Enable Client Support, Client Engagement, and Sales teams through ... Experience facilitating, managing, or participating in Agile and Scrum ceremonies. * Test case ...

eClercx

Business Analyst/Product Owner

Raleigh, NC · On-site

$145K - $165K/yr

... and knowledge base content. * Enable Client Support, Client Engagement, and Sales teams through ... Experience facilitating, managing, or participating in Agile and Scrum ceremonies. * Test case ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

... knowledge base content. * Administer and support Freshservice modules related to Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and ...

Apply Early

krg technology inc

Service Now Developer

Cary, NC

$50 - $68.75/hr

... Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management ... base update & management, Training freshers, coaching analysts & conducting interviews ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Customer Resolution & Queue Management: Spend approximately 90% of your time doing high-quality ... knowledge base content and customer-facing training. Contribute to internal queues (e.g., Help ...

krg technology inc

Service Now Admin

Cary, NC

... Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management ... base update & management, Training freshers, coaching analysts & conducting interviews ...

krg technology inc

Service Now Admin

Cary, NC

... Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management ... base update & management, Training freshers, coaching analysts & conducting interviews ...

Cache Ventures

Content Creator

Chapel Hill, NC · Remote

$129K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

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Cache Ventures

Content Creator

Chapel Hill, NC

$107K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

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All JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Raleigh, NC

Knowledge Base Content Manager information

See Raleigh, NC salary details

$14

$37

$75

How much do knowledge base content manager jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for knowledge base content manager in Raleigh, NC is $37.82, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Raleigh, NC? The most popular types of Knowledge Base Content jobs in Raleigh, NC are:
What are popular job titles related to Knowledge Base Content Manager jobs in Raleigh, NC? For Knowledge Base Content Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Content Manager jobs in Raleigh, NC are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $78,673 per year, or $37.8 per hour.

Business Analyst/Product Owner

eClercx

Raleigh, NC • On-site

$145K - $165K/yr

Full-time

Posted 14 days ago

Job description

Responsibilities
Business Analyst/Product Owner
Location: Raleigh, NC
Type: Full-time
Department: BFSI2
Job Summary
eClerx is seeking a Business Analyst / Product Owner who is passionate about building innovative products and translating business needs into impactful technology solutions. In this role, you will help shape product roadmaps, support product strategy, and drive the successful delivery of enterprise software solutions.
You will work closely with Product Managers, UX Designers, Engineers, and business stakeholders to analyze user needs, document requirements, prioritize features, and ensure successful product delivery. This position offers the opportunity to gain hands-on experience in a fast-paced, collaborative environment while helping deliver solutions that solve real business challenges.
The role reports directly to a Product Manager and plays a key role in defining, enhancing, and growing strategic technology platforms.
Responsibilities
  • Develop deep subject matter expertise in the business domain, product offerings, and user workflows.
  • Collaborate with Product Managers and stakeholders to define product vision and execute plans that drive successful outcomes.
  • Gather, analyze, and document business requirements, user stories, acceptance criteria, and detailed test cases.
  • Build, maintain, and prioritize product backlogs to align with strategic objectives and business priorities.
  • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
  • Partner with UX teams to create wireframes, prototypes, and user workflows, iterating quickly based on stakeholder and user feedback.
  • Serve as a liaison between business stakeholders and technical teams to ensure solutions align with business objectives.
  • Validate that delivered functionality meets business requirements and acceptance criteria.
  • Monitor product usage, analytics, and user feedback to identify opportunities for enhancements and continuous improvement.
  • Create and maintain internal and external product documentation, including release notes, user guides, FAQs, training materials, and knowledge base content.
  • Enable Client Support, Client Engagement, and Sales teams through product training and feature education.
  • Support troubleshooting efforts and help resolve product-related issues.
  • Deliver product demonstrations to internal stakeholders, clients, and prospective customers.

Eligibility Requirements
  • 5+ years of experience in a Business Analyst, Product Owner, Product Analyst, or similar role.
  • Experience working within Agile development environments and a strong understanding of the Software Development Lifecycle (SDLC).
  • Naturally inquisitive mindset with a passion for learning and solving complex business problems.
  • Proven experience gathering requirements, documenting business processes, developing user stories, and working with diverse user personas.
  • Strong organizational, documentation, and communication skills with the ability to tailor messaging to technical and non-technical audiences.
  • Ability to collaborate effectively across cross-functional teams, including Engineering, UX, Product Management, Sales, and Operations.
  • Strong analytical, problem-solving, and interpersonal skills.
  • Self-motivated and capable of managing multiple priorities in a fast-paced and evolving environment.

Preferred Qualifications
  • Experience within financial services, capital markets, lending, fintech, or other complex regulated industries.
  • Experience facilitating, managing, or participating in Agile and Scrum ceremonies.
  • Test case development and user acceptance testing (UAT) experience.
  • Exposure to Artificial Intelligence (AI), machine learning, or data-driven product initiatives.
  • Client-facing experience, including requirements workshops, product demonstrations, and stakeholder management.
  • Experience using Azure DevOps (ADO), Jira, Confluence, or similar project management and collaboration tools.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with SQL, data analysis, reporting, or data visualization tools.
  • Knowledge of syndicated lending, loan operations, capital markets, or related financial products.

In the US, the target base salary for this role is $145,000-$165,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
How to Apply
  • Click "Apply Now" to submit your resume through our career site
  • Be sure to include any relevant experience that aligns with the role.
  • Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

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