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Knowledge Base Content Manager Jobs in Austin, TX

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX · On-site

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

Ercot

Web Content Manager

Taylor, TX

JOB SUMMARY The Web Content Manager provides a broad range of support to the market and the ... knowledge to a major in such fields is required WORK LOCATION - Taylor, TX & Austin: * Employees ...

Xpel

Social Media & Content Manager

Austin, TX

Advanced knowledge Facebook, Instagram and Twitter social media platforms * Above average experience and knowledge of content management platforms, social media integrations and proficiency with ...

REMOVERY LLC

Content Marketing Manager

Austin, TX · On-site

Support the development and management of internal content across channels such as Slack, email newsletters, and intranet/knowledge bases * Ensure internal communications align with brand voice and ...

REMOVERY LLC

Content Marketing Manager

Austin, TX · On-site

Support the development and management of internal content across channels such as Slack, email newsletters, and intranet/knowledge bases * Ensure internal communications align with brand voice and ...

McGarrah Jessee

Content Creator

Austin, TX · On-site

$65K - $85K/yr

Work closely with Brand Managers and Media Buyers to ensure content is optimized for both organic ... Animation skills and knowledge of visual/video styling are plusses. * Platform Mastery: You know ...

SpaceXAI

Safety Trainer, Monetization

Bastrop, TX · On-site

... knowledge base content. * Performance Metrics: Assess training effectiveness using data-driven ... Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like ...

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Knowledge Base Content Manager information

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$15

$38

$76

How much do knowledge base content manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for knowledge base content manager in Austin, TX is $38.57, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $44.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Austin, TX? For Knowledge Base Content Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Austin, TX look for? The top searched job categories for Knowledge Base Content Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Knowledge Base Content Manager jobs? Cities near Austin, TX with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Content Management System Administrator

WinMax Systems Corporation

Austin, TX

Full-time

Re-posted 4 days ago

Job description

Job Description

Job Title: Content Management System Administrator

Duration: 6 months (contract)

Location: Austin, TX

Duties:

As a Content Management System Administrator for the online Content Services team, you'll lead a host of projects and be responsible for task execution within the broad field of knowledge management. The role interacts with stakeholders across the business and requires superb abilities to collaborate, build consensus, organize ideas, communicate them to stakeholders, and deliver projects in a transparent and harmonious manner.

Qualifications

Key Qualifications:

Knowledge of managing content and users in a CMS, and an understanding of how an organization manages content

Highly skilled in administrative experience of Adobe Experience Manager

Experience writing requirements for content projects and tools

Experience managing content in multiple languages

Excellent verbal, written, and interpersonal skills

Comfort presenting to wide audiences, from writers to upper management

Ability to express ideas clearly, confidently, and diplomatically

Acrolinx experience a plus

Description:

Own and coordinate the technical administration of the team's CMS, managing user provisioning and coordinating closely with our tools and QA team to successfully test and launch new content features

Identify, develop, and manage projects related to our knowledge base content, including working on task-oriented administration details

Propose plans and gain agreement with product owners, knowledge base managers and others

Create and maintain a schedule for all initiatives, and execute tasks on time

Regularly document and communicate project status to stakeholders

Document content processes and tools as needed, and work with others to document

Complete administrative tasks for projects with tight deadlines

Ensure content processes are cost-effective and maximize shared and re-usable resources

Train content producers and share CMS expertise with internal and external teams

Additional Information

Education:

BA or BS degree is required

MA, MS, MIS, or MBA a huge plus

3+ years' experience delivering effective content projects

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