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Knowledge Base Content Manager Jobs in Austin, TX

Soni Resources

AI Content Platforms Manager

Austin, TX · On-site

$145K/yr

Our client is seeking an experienced Content & Knowledge Intelligence Manager to lead the strategy, implementation, and evolution of enterprise content management, knowledge management, and AI ...

Qualia

Senior Manager, Customer Education

Austin, TX · On-site

$150 - $200/hr

WHAT YOU'LL WORK ON As the Senior Manager of Customer Education, you will lead the strategy ... Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one ...

Qualia

Senior Manager, Customer Education

Austin, TX · On-site

WHAT YOU'LL WORK ON As the Senior Manager of Customer Education, you will lead the strategy ... Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one ...

Fyxer

Product Support Specialist

Austin, TX · Remote

$75K - $85K/yr

... knowledge base content, and actionable insights for the wider team * Act as the connective tissue ... You operate independently and with high judgment - managing your own time, priorities and output ...

Qualia

Senior Manager, Customer Education

Austin, TX · On-site

WHAT YOU'LL WORK ON As the Senior Manager of Customer Education, you will lead the strategy ... Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one ...

Donato Technologies, Inc

Content Developer

Austin, TX · On-site

$60/hr

Manage assets, links, metadata, tags and page properties. * Ensure content accuracy, brand ... Basic knowledge of programming. Good to have - Familiarity with front-end technologies such as HTML ...

Fyxer AI Limited

Product Support Specialist

Austin, TX · On-site

$75K - $85K/yr

... knowledge base content, and actionable insights for the wider team * Act as the connective tissue ... You operate independently and with high judgment - managing your own time, priorities and output ...

YETI Coolers LLC

Site Content Specialist

Austin, TX · On-site

Proficiency with an eCommerce platform or content management system. * Familiarity with site ... Basic HTML knowledge is strongly preferred. * Experience with Salesforce Commerce Cloud, including ...

Meta

Knowledge Intelligence Specialist

Austin, TX · On-site

$99K/yr

Proven track record of successfully managing content and/or knowledge management projects from ... In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

DR Horton, Inc.

Content Writer/Editor-Temp *

Austin, TX · On-site

Knowledge of SEO best practices, social media and other digital promotional strategies * Experience working with Content Management Systems Education and/or Experience Bachelor's degree (B.A.) from a ...

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Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for knowledge base content manager in Austin, TX is $38.57, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $44.81 per hour, depending on experience, location, and employer.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Austin, TX?

For Knowledge Base Content Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Austin, TX look for?

The top searched job categories for Knowledge Base Content Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Knowledge Base Content Manager jobs?

Cities near Austin, TX with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you

AI Content Platforms Manager

Austin, TX • On-site

Soni Resources
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Soni Resourcesexternal

$145K/yr

Full-time

Re-posted 4 days ago

Job description

Our client is seeking an experienced Content & Knowledge Intelligence Manager to lead the strategy, implementation, and evolution of enterprise content management, knowledge management, and AI-powered knowledge solutions. This leadership role will oversee the modernization of enterprise content platforms while driving intelligent, scalable solutions that improve knowledge discovery, document processing, automation, and overall business operations.
The ideal candidate is a hands-on technology leader with a strong background in enterprise platforms, software engineering leadership, and AI-enabled digital transformation within a regulated environment. This position is responsible for technical strategy, platform modernization, team leadership, vendor management, and the successful execution of enterprise initiatives.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and develop cross-functional technical teams, including software engineers, platform engineers, integration specialists, knowledge engineers, and system administrators.
  • Foster a collaborative, accountable, and high-performing engineering culture focused on continuous improvement.
  • Recruit, coach, and retain technical talent while managing performance and career development.
  • Prioritize work, allocate resources, and ensure successful delivery across multiple concurrent initiatives.

Technology Strategy & Platform Delivery
  • Define and execute the roadmap for enterprise content management (ECM) and knowledge management platforms.
  • Lead platform modernization efforts that improve document management, content workflows, and intelligent automation.
  • Evaluate solution architecture, integration strategies, and build-versus-buy decisions aligned with long-term business objectives.
  • Manage technology vendors, budgets, resource planning, and platform investments.
  • Communicate project status, risks, and strategic recommendations to executive leadership and key stakeholders.

AI & Knowledge Intelligence
  • Design and implement AI-powered knowledge solutions, including intelligent document processing, enterprise search, and knowledge agents.
  • Develop and maintain knowledge models, metadata strategies, knowledge graphs, ontologies, and retrieval frameworks that support scalable AI capabilities.
  • Partner with enterprise architecture and AI teams to deliver secure, governed, and production-ready AI solutions.
  • Define KPIs and success metrics to measure AI adoption, effectiveness, and business value.

Governance & Compliance
  • Ensure enterprise platforms comply with security, regulatory, and governance requirements, including HIPAA, SOC 2, and other applicable industry standards.
  • Establish governance, auditability, and risk management practices across content, knowledge, and AI platforms.
  • Balance innovation with operational excellence, security, and compliance requirements.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Computer Engineering, or a related technical discipline (or equivalent professional experience).
  • 8+ years of experience in software engineering, platform engineering, technology delivery, or technical leadership.
  • Demonstrated success leading software engineering or multidisciplinary technical teams, including hiring, mentoring, coaching, and performance management.
  • Experience delivering large-scale enterprise technology initiatives from strategy through implementation.
  • Strong understanding of enterprise architecture, systems integration, and platform modernization.
  • Experience working within highly regulated industries such as healthcare, insurance, financial services, or similar environments.
  • Knowledge of governance, security, and compliance frameworks, including HIPAA, SOC 2, and enterprise security controls.
  • Excellent communication and stakeholder management skills with the ability to influence technical teams, business partners, and executive leadership.
  • Experience delivering AI-enabled solutions in production environments and leading enterprise technology transformation initiatives.
  • Proven ability to manage competing priorities while delivering measurable business outcomes.

Preferred Technical Experience
Experience with one or more of the following technologies and concepts:
  • Large Language Models (LLMs)
  • Retrieval-Augmented Generation (RAG)
  • AI Agents / Agentic AI
  • Knowledge Graphs and Ontologies
  • Enterprise Knowledge Management
  • Intelligent Document Processing (IDP)
  • Domain Modeling
  • Enterprise Content Management (ECM)
  • Cloud platforms (Azure and/or AWS)
  • API integrations and enterprise application architecture
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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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