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Knowledge Base Content Manager Jobs in Houston, TX

HungerRush

Manager, Support Operations

Houston, TX · On-site

Manager, Support Operations HungerRush is a leading provider of integrated restaurant technology ... Knowledge base content lifecycle and search/adoption health Also Responsible For * Executive-level ...

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

Knowledge base content lifecycle and search/adoption health Also Responsible For * Executive-level ... Manages and develops the 4 functional leads directly * Operates as an enabling partner to frontline ...

HungerRush

Manager, Support Operations

Houston, TX

Knowledge base content lifecycle and search/adoption health Also Responsible For * Executive-level ... Manages and develops the 4 functional leads directly * Operates as an enabling partner to frontline ...

Bay Area Church

Media Content Creator

League City, TX · On-site

Manage and maintain photo/video archives for easy access and reuse * Create highlight reels ... Knowledge of graphic design, social media platforms, websites, and communication and marketing ...

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All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Houston, TX

Knowledge Base Content Manager information

See Houston, TX salary details

$14

$37

$73

How much do knowledge base content manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for knowledge base content manager in Houston, TX is $37.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $43.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Houston, TX? For Knowledge Base Content Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Houston, TX look for? The top searched job categories for Knowledge Base Content Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Knowledge Base Content Manager jobs? Cities near Houston, TX with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Houston, TX as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,288 per year, or $37.2 per hour.

Sr. Manager - Enterprise Content & Information Management

Hines

Houston, TX

$126K - $187K/yr

Full-time

PTO

Posted 18 days ago

Hines rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

23rd of 202 rated real estate companies

Job description

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.


The Sr. Manager of Enterprise Content & Information Management serves as the firmwide program lead and operational owner for how business content and documents are stored, owned, accessed, retained, and governed across Hines. Reporting directly to the Director of Enterprise Applications, this role drives content governance programs across platforms such as Box, SharePoint, partnering with Legal, Compliance, Records, Information Security, IT, and business teams. Responsibilities include, but are not limited to:

  • Serve as the primary program owner for enterprise content and information management across Hines.
  • Partner with Legal, Compliance, Records, Information Security, Infrastructure, and business stakeholders to operationalize retention, access, external sharing, and records-management requirements.
  • Develop and implement standards for naming, site/folder structure, metadata, provisioning, ownership, archival readiness, and content lifecycle processes.
  • Collaborate with architects, platform administrators, developers, and integration teams to ensure content platforms align with Hines current technology stack and security requirements.
  • Support future readiness for enterprise search, knowledge management, automation, and AI by improving the structure, ownership, and governance of business content.
  • In partnership with the Director of Enterprise Applications, manage vendor engagement, product updates, service levels, roadmap discussions, and issue resolution for related platforms.
  • Lead special projects involving content platforms, including migrations, platform enhancements, governance rollouts, repository cleanup, and new implementations.
  • Work in partnership with Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
  • Supervise, coach, and provide guidance to administrators, analysts, and/or outsourced partners supporting content and information management programs.
  • Support GDPR, PII, records, and compliance requirements through established security protocols, procedures, and governance practices.

Minimum Requirements Include:

  • Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution is strongly preferred.
  • 8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field.
  • 5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners.
  • Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools.
  • Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs.
  • Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders.
  • Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications is preferred.
  • Experience in a global, regulated, real estate, investment management, financial services, or professional services environment is preferred.
  • Compensation: $126,400 - $187,770

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.


While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.


Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

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