Knowledge Base Content Manager Jobs in Austin, TX

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

As a Customer Experience Training and Content Specialist you are responsible for YETI's Direct to Consumer (DTC) content experience, providing internal and external teams with the information they need to be successful. At YETI we are focused on providing consistent, reliable, and clear information to our valued customers. We are seeking a proficient Training & Content Specialist with strong writing acumen. You will work closely with team members across multiple departments to create and maintain engaging and informative content that anticipates customers' needs and provides straightforward solutions that are easy to follow and understand. You will ensure the integrity of the YETI brand is consistent and seamless through all customer-faced contact methods. This position reports to the Supervisor, Training & Content.

Key Responsibilities:
Develop and manage customer-facing written content across multiple communication channels, including email, voice, and web
Create, maintain, and optimize training documentation for both internal teams and external partners
Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners
Ensure content aligns with brand standards while meeting evolving customer expectations
Anticipate customer needs by proactively addressing follow-up questions and next steps in communications
Synthesize complex information from multiple sources (policies, products, promotions) into clear, actionable content
Conduct regular content audits to ensure accuracy, compliance, and alignment with customer satisfaction and first-contact resolution goals
Monitor and evaluate published content to drive continuous improvement and effectiveness
Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance
Partner with external organizations to identify opportunities for training enhancements and performance improvements
Work independently while effectively aligning with leadership and team objectives
Champion a culture of continuous improvement and innovation

Qualifications & Skills:
Bachelor's degree preferred
Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred.
Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite
Experience creating content in multiple formats (e.g., training videos, knowledge base articles)
Familiarity with Learning Management Systems (LMS)
Solution-oriented mindset with a demonstrated ability to identify opportunities and recommend improvements
Adaptable and comfortable working in a fast-paced, global environment
Self-motivated, proactive, and able to manage priorities independently
Strong problem-solving and critical-thinking abilities
Excellent written and verbal communication skills
Passion for enhancing and innovating the customer experience
Based in Austin, Texas
YETI is proud to be an Equal Opportunity Employer.

#LI-RF1

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

YETI Applicant Privacy Notice

YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.