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Knowledge Base Content Manager Jobs in Austin, TX

SpaceXAI

Safety Trainer, X Money

Austin, TX · On-site

... knowledge base content. * Performance Metrics: Assess training effectiveness using data-driven ... Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like ...

SpaceXAI

Safety Trainer, X Money

Bastrop, TX · On-site

... knowledge base content. * Performance Metrics: Assess training effectiveness using data-driven ... Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like ...

SpaceXAI

Safety Trainer, X Money

Bastrop, TX

... knowledge base content. * Performance Metrics: Assess training effectiveness using data-driven ... Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like ...

Soni Resources

AI Content Platforms Manager

Austin, TX · On-site

$145K/yr

Our client is seeking an experienced Content & Knowledge Intelligence Manager to lead the strategy, implementation, and evolution of enterprise content management, knowledge management, and AI ...

Expedia

Content Strategist III

Austin, TX · On-site

Familiarity with content management systems and structured content models; experience authoring in platforms such as Salesforce Knowledge, AEM, Zendesk, SharePoint, or similar tools * Experience ...

Fyxer

Senior Customer Support Specialist

Austin, TX · Remote

$75K - $85K/yr

... knowledge base content, and actionable insights for the wider team * Act as the connective tissue ... You operate independently and with high judgment - managing your own time, priorities and output ...

Donato Technologies, Inc

Content Developer

Austin, TX · On-site

$60/hr

Manage assets, links, metadata, tags and page properties. * Ensure content accuracy, brand ... Basic knowledge of programming. Good to have - Familiarity with front-end technologies such as HTML ...

company1314

Digital Content Coordinator

Austin, TX · On-site

Experience managing and publishing content across social media platforms, including Facebook, Instagram, LinkedIn, X, TikTok, and emerging channels. * Working knowledge of social media trends ...

New

DR Horton, Inc.

Content Writer/Editor-Temp *

Austin, TX · On-site

Knowledge of SEO best practices, social media and other digital promotional strategies * Experience working with Content Management Systems Education and/or Experience Bachelor's degree (B.A.) from a ...

Cache Ventures

Content Creator

Austin, TX

$124K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

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Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for knowledge base content manager in Austin, TX is $38.57, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $44.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Austin, TX? For Knowledge Base Content Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Austin, TX look for? The top searched job categories for Knowledge Base Content Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Knowledge Base Content Manager jobs? Cities near Austin, TX with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Technology Support Specialist

Texas Medical Association

Austin, TX • On-site

Full-time

Posted 20 days ago

Job description

DEPARTMENT Technology and Information Systems
SUPERVISOR AVP, TIS and Administrative Services
BASIC FUNCTION
The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology, provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. The position also provides operational support for the Association's audiovisual technologies used in meeting spaces and events, ensuring equipment is functional and available for staff and organizational activities.
MAJOR RESPONSIBILITIES/TASKS
  1. Provides technical support to end users and acts as the first point of contact for technical assistance
  2. Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting solutions and interactions
  3. Deploys and maintains software and technology tools used throughout the organization
  4. Installs, configures, and maintains desktop operating systems, including Microsoft Windows and Apple macOS
  5. Performs troubleshooting of networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems as required
  6. Troubleshoots basic network and system connectivity issues
  7. Maintains accurate records of work performed, including support requests, maintenance activities, and resolutions
  8. Creates and maintains technical documentation, user communications, and knowledge base content
  9. Participates in the inventory control and reporting of IT hardware and software assets
  10. Follows established technology security policies and procedures and promptly reports suspected security incidents or concerns.
  11. Participates in ongoing professional development and pursues relevant technical training and certifications
  12. Provides exceptional customer service while communicating technical information in a clear, professional, and courteous manner.
  13. Provides technical support for TMA-sponsored conferences, meetings, and events.
  14. Other duties as assigned.

SUPERVISORY RESPONSIBILITY
No supervisory responsibility.
INDEPENDENCE/SUPERVISION RECEIVED
Duties are performed under general supervision according to generally prescribed guidelines. The employee is responsible for judgment that is exercised regarding selection and interpretation of methods and procedures to be used personally.
GENERAL QUALIFICATION REQUIREMENTS
Knowledge and Experience:
This position requires concentrated understanding of a specialized area of knowledge normally acquired through attainment of a college degree in related field in Information Systems, Electrical Engineering, Computer Science or similar. A minimum of 6 months to 1 year experience in a position with similar responsibilities preferred. Must have the ability to understand and follow oral and written instructions and to deal effectively with other TMA employees. Must be organized and able to handle multiple tasks.

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