ZipRecruiter

Log In

1

Knowledge Base Content Manager Jobs in Iowa (NOW HIRING)

Varonis

Technical Account Manager

Des Moines, IA · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Keen Project Solutions LLC

BIM Manager

Ankeny, IA · On-site

The BIM Manager must have a strong engineering background and a desire to improve content and ... Build a knowledge base of best practices, troubleshooting guides, and workflow documentation * Seek ...

Keen Project Solutions LLC

BIM Manager

Ankeny, IA · On-site

$108K - $110K/yr

The BIM Manager must have a strong engineering background and a desire to improve content and ... Build a knowledge base of best practices, troubleshooting guides, and workflow documentation * Seek ...

Keen Project Solutions LLC

BIM Manager

Ankeny, IA · On-site

$106K - $109K/yr

The BIM Manager must have a strong engineering background and a desire to improve content and ... knowledge base of best practices, troubleshooting guides, and workflow documentation Seek out and ...

next page

Showing results 1-20

All JobsKnowledge Base Content JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Iowa

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Iowa? The most popular types of Knowledge Base Content jobs in Iowa are:
What are popular job titles related to Knowledge Base Content Manager jobs in Iowa? For Knowledge Base Content Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Iowa look for? The top searched job categories for Knowledge Base Content Manager jobs in Iowa are:
What cities in Iowa are hiring for Knowledge Base Content Manager jobs? Cities in Iowa with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Customer Support Representative

Three Point Solutions

Johnston, IA • On-site

$18 - $20/hr

Contractor

Re-posted 15 days ago

Job description

Job title :         Customer Support Representative

Client :             Heavy Machine Manufacturing Company

Duration :        24 Months (Possible Extension)

Location :        Johnston, IA 50131

Shift :               Flexible shifts between 5:00 AM – 7:00 PM CST (Mon–Fri)
• 7:00 AM – 3:30 PM
• 8:00 AM – 4:30 PM
• 9:00 AM – 5:30 PM
• 10:30 AM – 7:00 PM
• Option to work from home on Fridays

Job Description:

Provides frontline technical and product support to customers, dealers, and internal teams. Handles moderately complex inquiries, resolves issues, and ensures high customer satisfaction and retention. Supports Intelligent Solutions Group (ISG) products through multiple communication channels.

Key Responsibilities:

• Provide advanced product and service information to customers
• Handle complex customer inquiries, issues, and escalations
• Support customers via phone, email, and chat channels
• Document all interactions in CRM/case management systems
• Process custom/special orders and coordinate with internal teams
• Build and maintain strong customer relationships
• Schedule follow-ups and maintain accurate customer data
• Follow structured scripts to understand customer requirements
• Deliver high-quality service to improve retention and satisfaction
• Create and maintain support tools and knowledge base content

Products/Systems Supported:

• JDLink
• Operations Center
• Apex Farm Management
• Mobile Applications
• GreenStar Displays
• StarFire Receivers
• AutoTrac & Machine Guidance Systems

Required Qualifications:

• Fluent in Portuguese (verbal and written)
• Working proficiency in English
• Experience in customer support/service roles
• Strong communication, negotiation, and conflict resolution skills
• Strong computer skills and troubleshooting ability
• Comfortable working with consumer software applications
• Ability to work flexible shifts and occasional holidays
• Experience with data entry and management

Preferred Qualifications:

• Knowledge of agriculture industry or customers
• Experience in precision farming or ag-tech systems
• Background in agriculture, technology dealer channels
• Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field

Special Considerations:

• Retention bonus and pay increase after 6 months (completion required)
• 6-week training period (8:00 AM – 4:30 PM shift)
• 3–4 months to reach full productivity
• Occasional travel for factory tours and field visits
• Strict attendance policy during training (no time off allowed)
• Unexcused absences during training may lead to termination

Core Competencies:

• Customer Relationship Management
• Technical Support & Troubleshooting
• Communication & Problem Resolution
• Data Documentation & CRM Usage
• Multilingual Support (Portuguese + English)

#ZR