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Knowledge Base Content Manager Jobs in Iowa (NOW HIRING)

Careers at KKR

Associate, Marketing - Content

Des Moines, IA · On-site

$115K - $120K/yr

COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management ... Base Salary Range - $115,000 to $120,000 KKR is an equal opportunity employer. Individuals seeking ...

Varonis

Technical Account Manager

Des Moines, IA · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Varonis

Technical Account Manager

Des Moines, IA · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Keen Project Solutions LLC

BIM Manager

Ankeny, IA · On-site

$108K - $110K/yr

The BIM Manager must have a strong engineering background and a desire to improve content and ... Build a knowledge base of best practices, troubleshooting guides, and workflow documentation * Seek ...

Keen Project Solutions LLC

BIM Manager

Ankeny, IA

$106K - $109K/yr

The BIM Manager must have a strong engineering background and a desire to improve content and ... knowledge base of best practices, troubleshooting guides, and workflow documentation Seek out and ...

Saige Partners

IT Support Specialist

Des Moines, IA

Maintain accurate IT documentation, knowledge base content, asset inventories, and operational procedures. Assist with IT asset procurement, inventory management, and technology lifecycle planning.

CAI

Customer Service Delivery Leader

Des Moines, IA · On-site

... and knowledge base content * Champion a culture of continuous improvement, holding the team ... Experience managing a call center supporting a K-12, higher education, or public-sector client

GRAY TELEVISION

ASSIGNMENT MANAGER - KTIV

Sioux City, IA

$144K/yr

... content. - Work with the Digital Content Manager, initiating and managing content delivery ... Knowledge and understanding in using various digital and social platforms If you feel you're ...

Gray Television

ASSIGNMENT MANAGER - KTIV

Sioux City, IA · On-site

$144K/yr

... content. - Work with the Digital Content Manager, initiating and managing content delivery ... Knowledge and understanding in using various digital and social platforms If you feel you're ...

Covista

Part Time Clinical Nursing Faculty

Des Moines, IA · On-site

$38.25 - $52.25/hr

Develop and post written clinical assignments consistent with student's knowledge base, skill ... May teach simulation/skills lab and/or didactic course content under supervision of course ...

Covista

Part Time Clinical Nursing Faculty

Des Moines, IA · On-site

$38.25 - $52.25/hr

Develop and post written clinical assignments consistent with student's knowledge base, skill ... May teach simulation/skills lab and/or didactic course content under supervision of course ...

Saige Partners

Product Manager

Des Moines, IA · On-site

... knowledge base Identify opportunities for product expansion, enhancements, or new market ... marketing content Train Sales, Service, and Education Services teams on product features ...

Principal Financial Group

Sr Associate, RFP

Des Moines, IA · On-site

$84K - $152K/yr

Utilize proposal and content management tools as designed within the firm's RFP framework, while ... Strong foundational knowledge of the asset management industry, with the ability to quickly develop ...

Principal Financial Group

Sr Associate, RFP

Des Moines, IA

$14.75 - $17.50/hr

Utilize proposal and content management tools as designed within the firm's RFP framework, while ... Strong foundational knowledge of the asset management industry, with the ability to quickly develop ...

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All JobsKnowledge Base Content Manager JobsKnowledge Base Content Manager Jobs in Iowa

Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Iowa? The most popular types of Knowledge Base Content jobs in Iowa are:
What are popular job titles related to Knowledge Base Content Manager jobs in Iowa? For Knowledge Base Content Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Iowa look for? The top searched job categories for Knowledge Base Content Manager jobs in Iowa are:
What cities in Iowa are hiring for Knowledge Base Content Manager jobs? Cities in Iowa with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Associate, Marketing - Content

Careers at KKR

Des Moines, IA

$115K - $120K/yr

Other

Posted 26 days ago

Job description

We are seeking a creative, dynamic, and highly collaborative copywriter to join our marketing team. While primarily focused on writing for an audience of financial professionals for KKR's insurance business, this writer will have the opportunity to produce a diverse array of content across multiple audiences and channels.

The Financial Writer should be both an excellent writer/editor and a strong communicator who can build relationships across the firm. The successful candidate will be able to understand and quickly synthesize complex financial topics into digestible, eye-catching content and have a deep understanding of the competitive field.

Being a team player who can work with many different stakeholders on the marketing team and beyond, including offering guidance on best practices for content development and messaging, is essential. Candidates should be responsive, creative, open to feedback and new ideas, and a problem-solver who can figure out ways to get things done.

This position will be located in either our Hartford, Des Moines, or Boston office.

Responsibilities:

  • Provide marketing copy and messaging for annuities, including variable, fixed and fixed index products.
  • Ability to apply a sound understanding of annuity products and financial concepts to clearly and accurately communicate key sales ideas.
  • Distill complex business and product content into simplified messaging.
  • Generate B2B and B2C product and creative value-add content across various platforms, including web, email, video, social, presentations/seminars and print.
  • Work with other copywriters, designers, marketers and senior sales management to help generate creative ideas and develop messaging for marketing initiatives that align with the sales team and support business objectives.
  • Utilize digital best practices for SEO/AEO, email messaging, subject lines, CTAs, etc.
  • Develop targeted messaging for various audiences throughout the sales process.
  • Ensure consistency in style, tone and voice across marketing initiatives.
  • Be able to work collaboratively on projects, lending writing expertise, as well as independently manage projects from conception to completion.
  • Create voice-over scripts for video.
  • Collaborate with other areas across the organization to ensure accuracy and regulatory compliance.
  • Must be able to manage competing priorities.
  • Must manage to aggressive deadlines.

Qualifications:

  • Bachelor's degree in communication, marketing or English.
  • 7+ years marketing copywriting experience, minimum of 4 + years in the financial services industry, preferably annuity.
  • Demonstrated willingness and ability to write both engaging short-form content (emails, sales aids, short articles) and longer-form articles
  • Demonstrated use of AI and workflow tools
  • "Student of the business" who is always seeking to learn more
  • Strong interpersonal skills.
  • Ability to effectively interact with senior leadership.
  • Ability for occasional travel.
This is the expected annual base salary range for this Hartford, CT-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range - $115,000 to $120,000

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