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Knowledge Base Content Manager Jobs in Alaska (NOW HIRING)

This role works closely with the Marketing Manager to execute marketing campaigns, capture ... Knowledge, Skills & Abilities * Content creation and storytelling. * Social media marketing and ...

Assistant Personal Training Manager Job Duties:Drive sales and sessions and retentionProcess ... The ideal candidate should be willing to work beyond their knowledge base and be energized by new ...

Marketing Manager:The Alaska Club is seeking a full-time, highly motivated, detail-oriented ... Graphic design and content creation experience.Knowledge of paid search, digital advertising, and ...

Marketing Manager: The Alaska Club is seeking a full-time, highly motivated, detail-oriented ... Graphic design and content creation experience. * Knowledge of paid search, digital advertising ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Alaska?

For Knowledge Base Content Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Alaska look for?

The top searched job categories for Knowledge Base Content Manager jobs in Alaska are:

What cities in Alaska are hiring for Knowledge Base Content Manager jobs?

Cities in Alaska with the most Knowledge Base Content Manager job openings:

Marketing & Content Specialist

Anchorage, AK โ€ข On-site

Full-time

Re-posted 7 days ago


Job description


Marketing Coordinator

Location: Anchorage, Alaska
Department: Marketing
Travel Required: Regular travel throughout Alaska

About Carlile Transportation

Carlile Transportation is a leading Alaska-based logistics and transportation company, connecting communities and businesses across the state through innovative transportation solutions. We are seeking a creative, organized, and collaborative Marketing Coordinator to support content creation, digital marketing initiatives, and event marketing efforts across Alaska operations.

This role works closely with the Marketing Manager to execute marketing campaigns, capture authentic stories from the field, and help bring the Carlile brand to life through engaging content, social media, events, and cross-functional collaboration.

Position Summary

The Marketing Coordinator supports the execution of digital marketing campaigns, social media management, content creation, event marketing, and marketing operations. This position plays a key role in creating and distributing engaging content, supporting regional events, tracking marketing performance, and coordinating marketing assets across the organization.

The ideal candidate is a self-starter who enjoys both creative and operational work, thrives in dynamic environments, and is excited to travel throughout Alaska to support marketing initiatives.

Key ResponsibilitiesContent Creation & Digital Marketing
  • Create written, photo, and video content for social media and digital marketing channels.
  • Draft, edit, and publish marketing communications, including emails, blog articles, website content, and promotional materials.
  • Update and maintain print and digital marketing assets, including flyers, signage, presentations, and sales collateral.
  • Assist with website updates, content uploads, and basic content management.
  • Coordinate content calendars and publishing schedules to maintain a consistent brand presence.
  • Organize and maintain branded assets and marketing materials for internal stakeholders and external partners.
Social Media & Marketing Analytics
  • Schedule, publish, and manage content across social media platforms.
  • Monitor audience engagement and assist with community management activities.
  • Track and analyze social media, email marketing, and campaign performance metrics.
  • Generate reports and insights to support marketing strategy and decision-making.
  • Assist with optimizing content and campaign performance.
Event Marketing & Field Support
  • Travel to Carlile locations, terminals, warehouses, job sites, and community events throughout Alaska.
  • Serve as the on-site marketing representative for regional events and company initiatives.
  • Coordinate booth setup, branded materials, promotional items, and event activations.
  • Support event execution alongside sales, operations, and leadership teams.
  • Capture event photography, video content, employee interviews, and live social media coverage.
  • Assist with event teardown, shipping, storage, and inventory management of marketing materials.
  • Develop post-event recap content and organize event-related assets and media files.
  • Coordinate promotional merchandise orders, collateral production, shipping, and inventory tracking.
Marketing Coordination
  • Collaborate with sales, operations, and other internal teams to support marketing initiatives.
  • Manage requests for logos, brand assets, marketing materials, and digital resources.
  • Maintain organized marketing files, templates, and asset libraries.
  • Support coordination and transition of marketing materials from agency and vendor partners.
  • Assist with multiple marketing projects while ensuring deadlines and quality standards are met.
QualificationsRequired Qualifications
  • 1-3 years of experience in marketing, communications, content creation, public relations, or a related field.
  • Strong writing, editing, and proofreading skills.
  • Experience creating content for social media, digital marketing, or brand communications.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with Microsoft Office applications.
  • Valid driver's license and ability to travel regularly within Alaska.
Preferred Qualifications
  • Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field.
  • Experience capturing and editing photography and video content.
  • Familiarity with social media management and digital marketing platforms.
  • Experience using tools such as:
    • Sprout Social
    • Constant Contact
    • WordPress
    • Canva
    • Adobe Creative Cloud
  • Experience supporting events, trade shows, community outreach initiatives, or field marketing programs.
  • Knowledge of marketing analytics and campaign reporting.
Knowledge, Skills & Abilities
  • Content creation and storytelling.
  • Social media marketing and content scheduling.
  • Marketing communications and copywriting.
  • Basic photography and videography.
  • Event planning and coordination.
  • Marketing analytics and reporting.
  • Cross-functional collaboration and relationship building.
  • Strong project management, organization, and time-management skills.
Growth Opportunity

This role offers hands-on experience across multiple marketing disciplines, including:

  • Content Creation
  • Digital Marketing
  • Social Media Marketing
  • Event Marketing
  • Brand Management
  • Marketing Analytics
  • Cross-Functional Collaboration

The Marketing Coordinator position provides significant exposure to the organization and offers opportunities for professional growth within the marketing team and the broader company.

Join Carlile Transportation and help tell the stories that move Alaska forward. Apply today.

Equal Opportunity Employer

Carlile Transportation is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. We are committed to building and maintaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Carlile Transportation is a drug-free workplace and participates in the E-Verify Employment Verification Program.

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