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Knowledge Base Content Manager Jobs in Alaska (NOW HIRING)

GCI

Technical Writer

Anchorage, AK · On-site

... tailors content to the audience's knowledge base and education level. ESSENTIAL DUTIES AND ... Manage documents through the review, editing, and approval processes and coordinate their storage ...

GCI

Technical Writer

Anchorage, AK · On-site

$69K - $115K/yr

... tailors content to the audience's knowledge base and education level. ESSENTIAL DUTIES AND ... Manage documents through the review, editing, and approval processes and coordinate their storage ...

Pearson

Software Engineering Team Manager

Juneau, AK · On-site

$170 - $190/hr

... and an internal knowledge base that captures what your team learns in the field. Route ... and content and data systems at scale. * Strong operational instincts around observability ...

The Alaska Club

Personal Training Manager

Anchorage, AK · On-site

The ideal candidate should be willing to work beyond their knowledge base and be energized by new ... Assistant Personal Training Manager Qualifications: * APTM must have a love for fitness. * Must ...

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Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Alaska? For Knowledge Base Content Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Alaska look for? The top searched job categories for Knowledge Base Content Manager jobs in Alaska are:
What cities in Alaska are hiring for Knowledge Base Content Manager jobs? Cities in Alaska with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you

Manager, Knowledge Management

Global Credit Union

Anchorage, AK • On-site

$90K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Manager, RFS Training and Communications
Functions Supervised: Development, governance, maintenance, and lifecycle management of Retail Financial Services (RFS) policy and procedural documentation and communications.
Primary Functions: Directs and manages the research, development, governance, and communication of operational knowledge content across Member Service Center (MSC), Branch Administration, and RFS business lines. Provides leadership for large-scale, cross-functional initiatives requiring knowledge content development and change enablement support. Serves as system owner and administrator for the RFS Knowledge Center and RFS Chatbot.
Duties and Responsibilities:
  1. Champion a user-centric approach to knowledge content design, ensuring content is intuitive, searchable, and aligned to how employees actually work.
  2. Lead, coach, and develop a team of technical writers to meet established standards for quality, consistency, and continuous improvement.
  3. Lead the development and execution of timebound RFS employee communications, ensuring clarity, accuracy, and alignment with organizational priorities.
  4. Maintain comprehensive and current expertise in credit union products, services, pricing, sales practices, and operational processes to inform high-quality, accurate documentation. This will require regular, onsite observation in branch and the Member Service Center.
  5. Provide leadership and oversight for the documentation and communication strategy supporting new product and service launches, ensuring cross-functional alignment and holistic process integration.
  6. Establish and govern review cycles for all RFS documented content to ensure ongoing accuracy, relevance, and adherence to current practices. Use data and insights to continuously improve knowledge quality, accessibility, and impact.
  7. Partner with other RFS Training leaders to align documentation and job aids with current training strategies, driving operational effectiveness and employee performance.
  8. Provide critical feedback to operational and retail leaders and subject matter experts to support the creation and refinement of business process documentation.
  9. Partner with IT and Digital teams to integrate KM capabilities into employee-facing systems and workflows.
  10. Partner with Compliance, legal, and Risk teams as needed to ensure all published knowledge content meets regulatory requirements.
  11. Manage and prioritize multiple concurrent initiatives and projects, ensuring timely delivery and alignment with organizational objectives.
  12. Perform other duties as assigned, consistent with the scope and responsibilities of the role.

Qualifications
Education: Bachelor in Business Administration, Information Management, Communications, or Organizational Development. Formal training or certifications preferred in one or more of the following areas: Information Mapping (IMP); Knowledge Management (e.g., KM certification, CKM); Process improvement methodologies (Lean, Six Sigma); Change management (Prosci, ADKAR, or similar); or Content strategy, UX writing, or human-centered design.
Creditable Experience in Lieu of Education: 4+ years of experience in Knowledge management, Operations, Process Improvement, or related discipline, preferably within financial services.
Experience/Skills: At least four years of experience with progressively increasing responsibility in financial institution operations preferred, or commensurate experience with policy/procedure development and administration. Profiency in Microsoft SharePoint, Word, Teams, and CoPilot. Excellent verbal and written communication skills. Experience with process mapping or information mapping preferred. Successful achievement of certification in information mapping required within six months in the role. Strong organizational skills with strict attention to details and timeframes required. Able to work independently, handle a variety of tasks, and self-proof work. Branch, Member Service Center, or RFS Operations experience highly desired.
Tenure: Not Applicable
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 07
$90,389 - $152,718 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

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