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Knowledge Base Content Manager Jobs (NOW HIRING)

proGroupX

Content Manager

Long Beach, CA · On-site +1

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

proGroupX

Content Manager

Long Beach, CA · Remote

Highly computer literate and advanced knowledge of HTML. * Proficiency with popular content management systems. * Experience with social media management. Additional Information REMOTE OK

WPP Production

Content Manager

Cupertino, CA · On-site

$61 - $74/hr

Knowledge of how content management and other related system processes work * Experience working with a git client application (Tower, SourceTree, etc.) a plus * Knowledge of HTML, JSON, and XML a ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

DataBank's managed data center services are anchored in world-class facilities. Our customized ... Structure knowledge base content for dual use: internal engineer reference and future AI chatbot ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

This role will support product documentation, release documentation, Knowledge Base content, and ... Manage multiple documentation assignments across product releases and ongoing updates.

EBizCharge

Technical Writer I

Irvine, CA · On-site

... user guides, Knowledge Base articles, release notes, troubleshooting content, and process ... Manage multiple documentation assignments across product releases and ongoing updates.

Stand Together

Content Manager

Arlington, VA · On-site

$65K - $75K/yr

Consistent with this approach, base salary may vary within or outside of the anticipated range ... We believe diversity fuels creativity, broadens knowledge, and helps drive success. That is why we ...

Soft source inc

Content Manager

Humble, TX · Remote

Knowledge of email marketing platforms and CRM systems. * Experience managing content for B2B or SaaS companies. * Basic understanding of HTML and content publishing workflows. What We Offer * Fully ...

Comun

Content Manager

New York, NY · On-site

Your creative and editing base is in video. You are at home editing, adding after effects, and ... You can manage a content calendar across multiple channels, juggle competing priorities, and hit ...

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX

$17 - $22/hr

You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed. * Non-Technical but Tech-Savvy: You don't ...

MAP SSG

Content Manager

Manhattan, NY

$145K - $190K/yr

The Content Manager is a central member of the firm's Communications team, leading content ... COMPENSATION The base salary range offered for this role will be between $145,000 and $190,000.

City Colleges of Chicago

Content Manager

Chicago, IL · On-site +1

ESSENTIAL DUTIES Manages content projects from concept through delivery, collaborating with ... Demonstrated knowledge of content strategy and creation, including planning, developing, editing ...

New

Sullivan & Cromwell

Content Manager

New York, NY · On-site

$145K - $190K/yr

SUMMARY The Content Manager is a central member of Sullivan & Cromwell's Communications team ... COMPENSATION The base salary range offered for this role will be between $145,000 and $190,000.

City Colleges of Chicago

Content Manager

Chicago, IL · On-site

... knowledge of current marketing, media, digital communications, and social media trends, including emerging content formats. • Demonstrated knowledge of content strategy and creation, including ...

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Knowledge Base Content Manager information

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How much do knowledge base content manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for knowledge base content manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

More about Knowledge Base Content Manager jobs
What cities are hiring for Knowledge Base Content Manager jobs? Cities with the most Knowledge Base Content Manager job openings:
What are the most commonly searched types of Knowledge Base Content jobs? The most popular types of Knowledge Base Content jobs are:
What states have the most Knowledge Base Content Manager jobs? States with the most job openings for Knowledge Base Content Manager jobs include:
What job categories do people searching Knowledge Base Content Manager jobs look for? The top searched job categories for Knowledge Base Content Manager jobs are:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.
Knowledge & Training Specialist

Knowledge & Training Specialist

DataBank Holdings, Ltd.

Dallas, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.


DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.


The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and Enablement and partners with Tier 1 and Tier 2 engineers to document proven practices, develop training curricula, and create customer-facing self-service content. The KTS is a critical enabler of the Support Experience and Enablement team's mission to reduce ticket volume, improve first-contact resolution, and protect the quality and consistency of customer experience.


RESPONSIBILITIES:

  • Knowledge Base Development
  • Build and maintain Support Operations external knowledge base using KnowledgeOwl
  • Document proven operational practices including Call Back Policy, TLC Process, Single Customer Critical Event, and Sales Tickets Policy before any structural changes are communicated
  • Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption
  • Conduct regular reviews of KB articles for accuracy, relevance, and completeness
  • Partner with Tier 1 and Tier 2 leads to identify knowledge gaps and prioritize documentation efforts
  • Training Program Development
  • Develop and deliver Cloud and Network training curricula for Tier 1 and Tier 2 engineers
  • Coordinate with other department heads to to facilitate cross functional Training Sessions
  • Build Tier 1 playbooks supporting the 45-55% first-contact resolution target
  • Create a Tier 1-to-Tier 2 advancement path curriculum including skills assessments and competency benchmarks
  • Design onboarding training materials for new engineers across all tiers
  • Coordinate with Sr. Mgr, Support Experience and Enablement to align training priorities with operational metrics
  • Customer-Facing Content
  • Develop customer-facing self-service articles targeting high-volume, high-automation-potential ticket categories (password resets, patching status, resource status)
  • Ensure customer content meets DataBank's communication standards and CX requirements
  • Collaborate with the Reporting Analyst to measure self-service content effectiveness and deflection rates
  • Quality & Continuous Improvement
  • Monitor ticket patterns in partnership with the Automation Specialist to identify recurring issues suitable for documentation or automation
  • Track knowledge base utilization and training completion metrics
  • Maintain version control and change history for all documented practices

REQUIRED QUALIFICATIONS:

  • Education
  • Bachelor's degree in Information Technology, Technical Writing, Education, or related field; or equivalent work experience
  • Experience
  • 3+ years of experience in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment
  • Demonstrated experience building and maintaining a technical knowledge base
  • Experience developing training curricula for technical audiences
  • Technical Skills
  • Proficiency with knowledge management platforms (KnowledgeOwl, Confluence, or similar)
  • Strong understanding of Managed Services delivery models and common infrastructure technologies (Windows/Linux, networking, cloud, backup/recovery)
  • Familiarity with ticketing systems (ServiceNow, ConnectWise, or similar)
  • Ability to translate complex technical processes into clear, structured documentation
  • Professional Skills
  • Excellent written communication skills with a talent for clarity and concision
  • Strong organizational skills with ability to manage multiple documentation projects simultaneously
  • Collaborative working style with ability to extract knowledge from subject matter experts
  • Detail-oriented with commitment to accuracy and consistency

PREFERRED QUALIFICATIONS

  • Experience with AI chatbot content structuring or conversational design
  • Background in ITIL or other IT service management frameworks
  • Experience in a DataBank or comparable MSP environment
  • Familiarity with LMS platforms for training delivery and tracking

BENEFITS

  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • 3 weeks' Paid Time Off and Paid Holidays

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